Megan Dropbox Community Moderator

Hi @"Dimitriu", that is normal if you have these folders checked. If you uncheck a folder, that folder and the files and folders inside it are removed from your hard drive, and are only stored on dropbox.com. Can you send me a screenshot of your selective sync settings please, in order for me to have a visual too?

Hi @"Liz63", let's jump right into this! The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me? Keep me posted!

Hi @"windwisher", I just sent you an email. I'll see you there, cheers!

Hi @"Villager", thanks for messaging the Community! Did you upgrade to a trial via the site or the mobile app? What plan do you see on this page currently? This will help me to assist further!

Hey there @"raDB", sorry to hear you're having issues with this. Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab? Can you please let us know if this persists when you close…

Hey @"TabH", thanks for posting here! If I understand this correctly, it seems you're trying to remove a shared folder from your Dropbox account. Have you tried using a different browser, or clearing the cache on your current one, to see if the results are the same? If this is the case, then please send me a screenshot of…

Gotcha @"00aime"! Can you try following these steps then?

Hi @"RLW30", do you come across any issues when clicking the little Dropbox icon in your taskbar, and then following these steps?

Hi @"windwisher", I think this might have been the culprit. It sounds like your shared links may have been banned. If it's been a while since you first got this error message, may I reach out via email to have a further look into this matter? Let me know and I'll use the email address that's connected to your profile here,…

Hi @"00aime", you could then try to download the content from the web (or copy them from your Desktop) to a new location, and then move everything there. Once you give it a go, let me know of the results!

Hey @"windwisher", sorry to hear you're having issues with this. What's the desktop app's exact status and version as shown in your menu bar at the moment? Note that you can use these steps to create shared links for your files in the meantime. Keep us posted!

Hi @"JanieWC" , thanks for bringing this to our attention. It sounds like you've enabled the computer backup feature. When you say that you can't restore these files, can you let me know the steps you've followed on your end? Could you try disabling the Backup feature by following these steps and choose the option to 'Keep…

Hi @"Mcbee", sorry to hear about that! You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please? Keep me posted!

Hi @"00aime", sorry to jump in here! As a first step, can you clarify if you're able to locate your existing Downloads locally on the device? Can you try to create a copy of the files inside your My Mac before you proceed with the deletion, just to be safe?

Hi @"SukhaAvirati", thanks for the added info! This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. Thanks!

Hi @"ttwny", let's jump right into this! So, just to make sure we're on the same page: it seems a shared folder of yours got removed. You added it back to your account, but now it's empty with no files in it, right? If the folder wasn't successfully added back to your account, let me know! Also, were you the owner, or a…

Take all the time you need, and let us know if you need anything else @"cafnetmatt"! 

I just sent you an email @"elementuser", I'll see you there!

I just sent you an email @"usjdpdb", I'll see you there!

Hi @"stefanoluz", welcome to our Community! From what I understand, it sounds like duplicate files within your Dropbox folder can't be renamed, am I on the right track? If not, feel free to clarify. Also, can you let me know the app's current syncing status, along with the version you're using on your end? As for the…

Hey @"jamievicary", I hope you're doing well! Just to make sure we're on the same page here: are these the steps you follow on your end when trying to ignore a file/folder? Do you have any problems or come across any errors when trying them out? Let me know more, and we'll take it from there!

Hi @"Svante Loden", let's jump right into this! When you say that you can now achieve this when choosing everything in your Dropbox folder to be offline, are you referring to the start-up page when you first install the app, or later on once the app is finally installed to the device? Do you have issues with the app not…

Hi @"usjdpdb", can I send you and email, in order for us to have a closer look into this? 

Hi @"dstula", in this case, can I send you an email, in order for us to have a closer look into this?

Hi @"Brick L.", sorry to jump in here, but can you clarify if you're trying to password protect your shared links through the app, or website? I'm asking, cause the feature is currently available on dropbox.com or on the Dropbox mobile app. Also, what plan do you use? 

Hi @"Moners72", welcome to our Community! Could you let us know what is reported in your plan tab at the moment? Are you on the Basic plan, or do you have a paid plan on Apple's end? Let me know more, and we'll take it from there!

Hi @"Andrew S.2", would you be cool to download the installer, and run it without uninstalling the app first? Also, when you open the device, and the app doesn't launch, do you see any Dropbox related activity in your task manager? 

Hi guys, thanks for reporting this to us! Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news. Thank you!

Hi @"dstula", welcome to our Community! Just to clarify: do you use a paid, or free plan at the moment? You can see more about this here. Let me know more, and we'll take it from there!

Hi @"HowieG", sorry to jump in there! Just to clarify: do you use the website, in order to do that? Do you have our desktop app installed locally?