Megan Dropbox Community Moderator

Hey @"OceanSunrise", thanks for bringing this to our attention. Can you please let us know the exact sync status and version of the Dropbox app on your computer? You can hover over the Dropbox icon on your menu bar, to see this info. And also, if you click on the Dropbox icon, then on your initials/profile pic and then on…

Hi @"Carkcinaik", welcome to our Community! Can you clarify what you mean "strict permissions" exactly? If you share folder A, then the members will also have access to all the nested folders in there. Do you use an individual, or Business plan? Keep me posted!

Hi @"crchapin", can I send you an email, in order for us to have a closer look into this? 

Hi @"Pinkrunners", can I send you an email, in order for us to have a closer look into this? 

Hey @"Pinkrunners", welcome to our Community! Is it possible that you signed into a different account than the one you had upgraded before? If I were you, I'd use our self-serve look-up tool, in order to have a clear idea which account is linked to the charge. It is possible that you might not be able to locate the charge,…

Hi @"TERRENCEJ1S", let's jump right into this! When you sign into the Dropbox Passwords app, you'll get notifications on any other connected devices in order to login on that current machine. From the description, this would be a Chrome browser running on a Mac device you've signed into. Could you check the device and see…

Hi @"Holly3902", I'm going to leave this thread open, in order for other users to also share their workarounds. In the meantime, you could use PowerPoint files, in order to share the entire slideshow with your members. If you need anything else, let me know!

Hi @"adj7388", I just sent you an email, I'll see you there!

Hi @"mikeshick", I just sent you an email, I'll see you there!

Hi @"Ben Wentzel", can you try fixing the hardlinks and permissions as shown here? Does that change things at all?

Hi @"mikeshick", your device, if possible. 

Hi @"adj7388", can you also try an incognito tab on your browser? If this doesn't work, can I send you an email, in order for us to have a closer look into this? 

Can you try a restart as a last step @"mikeshick"? If this doesn't work, let me know and I'll be happy to open a ticket on my end for you.

Glad to hear -or read in our case- that everything is back on track @"ImagePoint"! It must have something to do with the OS, or the shortcuts if it was working when accessing Dropbox directly. You might need to either do it directly from the Dropbox folder, or create new ones. I hope this clarifies! 

Hi @"AprilDawnBA11", I hope you're doing well! Keep in mind that this is the Dropbox official forum, and it is a public community for all the Dropbox users in the world. Do you need any assistance, or want to know something specific? Keep us posted!

Hey @"Kristen3", sorry to hear about this. Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charge in question? That'd help us check if you have two accounts. You can also check your plan page, to see if you're using a Basic, free plan or a paid one.…

Hey there, @"ShawnS", thanks for joining our Community! How long has this been going on? Can you please check the exact sync status and version of the app for me? If you also click on the Dropbox icon, then on the initials/profile pic and then on "view sync issues", do you see anything listed there? Let me know what you…

Hi @"Ben Wentzel", sorry to hear about your syncing issue. Could you let me know the app's exact status as shown at your menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? If you could also send me a screenshot of the error…

Hey there, @"MPM", thanks for posting here today! Can you clarify what the path is for your Dropbox folder, when accessing your app's preferences? Do you get any errors when trying to move the folder, outside of your Backup? Keep me posted, and we'll take it from there!

Hi @"chemistry4", welcome to our Community! Is it possible that you have any antivirus or other security applications running, that could be affecting this? If so, can you try disabling them temporarily while you install our app? Also, can you access www.dropbox.com without issue? If you could also send me a screenshot of…

Hi @"DIGI-ONE", if the last time you accessed the account was 4 years ago, then it's most likely deleted due to inactivity.

No problem @"Ron Hummel"! Glad to know everything is back on track! 😎

Do you see the number decrease at all @"mikeshick", or is it stuck like that for a while? 

Hi @"DIGI-ONE", you need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed into your account. Do you have access to either one of these? Without either of those, there's not much that we can do. 

Hi @"adj7388", and I am assuming you also get the same results when you try to access the link directly?

Hi @"bellestarr99", you mentioned the "iobit uninstaller", have you tried uninstalling directly from the device's Settings > Apps? Just asking, to check if an uninstall then re-install would help. 

Hi @"pbxUser", let's jump right into this! Keep in mind that my response might be a little lengthy, to cover all the questions you have. First of all, no. Dropbox won't delete anything. If your account becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if…

Hi @"Rebadurchee", can you clarify what your plan page shows to be taking up space there? As for moving all of your files out of Dropbox and then deleting your account, you can save everything that exists inside your local Dropbox folder, to a different drive in order for you to keep a copy, then delete the app, and your…

Hi @"mikeshick", can you send me another screenshot of the app's current syncing status, please?

Hey @"adj7388", I'd be happy to help! Out of curiosity: do you try to follow the link directly, or do you click the waffle icon -top left- in order to access your Backups? Let me know more!