Megan Dropbox Community Moderator

Hi there, @"22ratcat22", welcome to our Community! I'm going to need some additional info in regards to this. When you say locked, what do you mean? Can you access the app as you would? Do you get any errors on your end? Keep me posted, and we'll take it from there!

No worries @"langzi"! I just created a new ticket on my end for you, see you there!

Hi @"de_waltdan", I just sent you an email, I'll see you there!

Hi @"zaiheshi", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Thanks a bunch!

Hi @"Eleanoria", just to make sure we're on the same page, are these the steps that you follow on your end? If you still can't see the option there, send me a screenshot, in order for me to have a visual too.

Hi @"iNfeRnO B.", sorry to hear about this! As a first step, can you try what @"ShawnMBuilder", suggested? If this doesn't work could you please let us know if the app is 'up to date' or still syncing? Could you also check if the Dropbox desktop app is running? You can do so by hovering over your Dropbox icon that’s next…

One small clarification @"00aime": You mentioned that your "My Mac" folder inside your Dropbox folder, contains your "Downloads" folder. Can you please clarify if you can access the Downloads folder it contains, make a copy of its contents, and then place it in the actual, original file-path in your Finder? If you're…

Hi @"AJskah01", sorry to hear about that! If you actually just recently paid for your upgrade, can you please follow these steps? 1. Open your Dropbox app and tap 'Account' 2. Tap on the gear icon at the top of your screen to access your settings 3. Tap on 'Restore purchases' This should activate your last upgrade. Also,…

Hi @"misstheo1", sorry to jump in here! How did you transfer your files from one device to the other? Also, one small clarification: you can see the files in your Dropbox folder, but you can't preview them or they haven't synced there at all?

Just sent you an email, I'll see you there @"Sangwoo Sim"!

Hi @"Mcbee", keep in mind that Colby was the first agent that assisted you, and then Sheldon took over. When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there? If you do, you can respond back to the agent assisting you, and create a…

Hi @"Sangwoo Sim", can I send you an email, in order for us to have a closer look into this? 

Hi @"kristofmulier", I hope you're doing well! Your feedback regarding our Family plan has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. If you need anything else, let me know!

Hi @"Sangwoo Sim", sorry to hear about your upgrade issue! Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan? Apart from that, can you try from the plans page directly and let…

Hi @"skoote10", I hope you're doing well! The easiest thing you could do, other than what @"Rich" suggested, would be to download your entire content from Sync, and then upload it to Dropbox. You can either use our desktop app to upload your content, or the website. I hope this clarifies! 

Hi @"JasonC32", sorry to hear about your syncing issue. Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, are you able to see which file isn't able to sync from within File Explorer? Are there any files listed there? Let me know what you find. 

Don't even worry about it @"Villager"! And even if there is somewhere a trial, we'll be here to help you cancel the upgrade, and tackle everything. 😎

Hi @"Gerberdaisy", you should be, yes. Unless the owner chooses to disable downloads for shared links, but I doubt that'll be the case. 

Hi @"Gerberdaisy", welcome to our Community! Based on what you described, it sounds like you weren't sent a link to view, but were rather invited to join a shared folder. In order to join a shared folder, you need to have enough space in your account to hold your own copy of the folder. If you only need view access, ask…

Hi @"realjun97", if you try to access the Dropbox account under the email you mentioned, can you do it? Also, if you can access it, can you clarify what the plan page of that account mentions?

Hi @"raDB", the full disk access most definitely helped, and it's also suggested when using our app. I'm glad everything works now, and I'd be happy to look more into this if it ever happens again in the future. Cheers!

Basic is our free account, not a paid one @"Villager", so no worries. You can also double check your emails, for any Dropbox-related emails about starting a trial there, just to make sure. 

Hi @"Liz63", thanks for the info! Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan. Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?

Hi @"Hennecent evan", if the owner has removed it, then I'm afraid there's not much that we can do on our end. I'm also unsure as to what you mean when you say they blocked the link. 

Hi @"Villager", thanks for the info! Keep in mind that if your plan page mentions the Basic plan, then it seems you're not using a trial. Is it possible that you have two accounts, or that your trial expired?

Hi @"Dimitriu", it's absolutely clear. However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore. Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just…

Hey @"Hennecent evan", thanks for posting your query to our Community. When you say that the link is blocked, can you give me some more info about this? Indeed, if the person that sent you the link, deletes/moves the file from their account, the link will break and you won't be able to access the files there anymore. I…

Hi @"Villager", thanks for the info! And what does your plan page currently read? 

Hi @"iain_mcguinness", is your folder located on your C: drive? What is currently the location of both the 'Google Drive' and the Dropbox folder? Can you send us a screenshot of the folder paths?

Hi @"Mcbee", thanks for the ticket number! It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response?