Megan Dropbox Community Moderator

Hi @"Jimi14", I can only create a ticket using the email address linked to your Community profile. It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!

Hey there, @"Jimi14", welcome to our Community! Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"Prince Asare", I hope you're doing well! I've gone ahead and merged your post under a similar thread, where other users also expressed the same question. If you need anything else, just give us a shout!

Hi @"Moners72", have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"Cinosa", sorry to jump in here! Both actually. Should the drive fail to connect before Dropbox loads, or become disconnected while Dropbox is running, Dropbox could see that as a mass deletion and start to delete your files from the device, and these changes would then sync to your account online. If you need anything…

Hi @"Ajb1", have you tried uploading the screenshot using your mobile? Because this might be the case. If you wish to see the icon, you'd need to request the desktop-version of our website through your browser, or alternatively to use a computer. In any case, see how things are going, and if you need anything else we'll be…

Hi @"vbarker7" & @"AJskah01", I just sent you an email, I'll see you there!

Thanks for letting me know @"vbarker7"! In this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"vbarker7", thanks for bringing this to our attention. Did you upgrade via the Dropbox site directly, or on the mobile app? According to your bank statement, were you charged by Dropbox, iTunes, or Google Play? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? This will help…

Hi @"Ajb1", you should be able to click the camera-like icon, in order to attach your files here. Can you give it a go? 

Hey there, @"VS4567", sorry to hear about that! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"tadamori", thanks for clarifying! Interesting. Do both of these things happen specifically with Chrome or other browsers too? Is the image on the left the same resolution as the one on the right? Have you zoomed in by any chance? 

Hi @"Ajb1", let's jump right into this! As a first step, can you clarify the OS you're using, along with the Dropbox mobile app version too? If you try to open the Dropbox app, and click the + icon in order to upload these files, do you get any errors? Feel free to send me a few screenshots of the error you mentioned. Keep…

Hi @"bethanylilili", no worries! I just sent you an email, and I'll see you there. Thanks!

Hi @"AspiringAudiophile", thanks for posting here! Is it safe to assume you're referring to individual plans? Provided you're using, and have linked an individual account, with a Business one you should be able to switch between the two. Keep me posted!

Any time @"Bojana2"! If you need anything else, we'll be one post away! 😊

Hi @"Bojana2", welcome to our Community! Your files in OneDrive shouldn't be related to your Dropbox files. Therefore deleting from the first, shouldn't affect the latter. You can try it with one file as an example, and see how it goes. If you have any questions, let me know!

Hi @"CChesnutt", let's jump right into this! As a first step, would you mind clarifying if you use a dark mode on your device, or with Chrome? Let me know more, and we'll take it from there! 

Hi @"William W.39", sorry to hear about that! Would you be able to give us some additional details about your case? What has happened exactly? Let me know more, and we'll take it from there!

Hi @"seekinganswer", I can see that Christopher, our agent responded back to you however the case was closed due to inactivity. Did you have the chance to review his reply? Can you try to respond back to him now, in order for a new ticket to be opened? 

Hi @"dnln", let's jump right into this! You can use a shared link, which you would then embed to your site. However you need to keep in mind, that if this link brings a lot of traffic to your account, that could result in your sharing activity being banned for a while. You can see more about this here. If you have any…

Hi @"josuamarcelc", welcome to our Community! When you say that you want to make a link that will index, do you mean that you're going to be searchable? If not, then feel free to clarify, and give me more details in regards to that, in order for me to provide you with further info. Keep me posted!

Hi @"Rytis", thanks for posting here! Well done on the troubleshooting too! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

I'll keep the thread open, so other members of the Community can share their thoughts with you @"BlueBoxy". 

Hi @"BlueBoxy", happy Monday! I can confirm the thread was posted in 2023. If you need anything else, let me know!

Hi @"pf1624", welcome to our Community! It sounds like you're facing something similar to the OP of this thread, am I right? What is the OS you're using, along with the Dropbox version there? Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account…

Ehi @"Roberto Magnani", grazie per aver condiviso i tuoi pensieri al riguardo! Ho unito il tuo post in un thread simile, in cui l'OP aveva la tua stessa domanda. Sentiti libero di controllare la risposta di @"Jay" sopra. Se desideri vedere una nuova funzionalità implementata in Dropbox Capture, ti suggerisco di pubblicare…

Hi @"Jeremy waldman", happy Monday! I just created a ticket on my end for you! I'll see you there, thanks!

Hi @"misstheo1", thank you for clarifying! Can you clarify the Dropbox version you're using on your end? Do you use the new macOS for File Provider? Can you also send me a screenshot of the error -if any- you get when trying to open files directly from your Dropbox folder? 

Hi @"Robert Hadfield" , based on the screenshot you sent us, it looks like you're currently using our Basic, free plan. If you were using a trial, it would mirror the trial's plan there. Now that it's October 16th, did you receive any charges from Dropbox?