Megan Dropbox Community Moderator

Hi all, thanks for reporting this! Also, thank you for sharing these steps @"James S.5"! Hey @"DropFactor", have you tried the steps, James provided above? And if so, what was the result? Keep me posted!

Hi @"AspiringAudiophile", did you have the time to check my response above? 

Awesome news @"tijana"! If you need anything else, give us a shout! 

Hi @"hoangtm", sorry to hear about that! Did you use the desktop app, in order to change and edit the file? When was the last time you checked online for the file updates? Had that been the case, and if you were using the app, are you positive that it was syncing the changes online and that the app wasn't closed, or not…

Hi @"Cbuzio"! Is your Dropbox folder located in ~/Library/CloudStorage? When you access the app's preferences, what do you see under the Sync tab?

Hi @"IMExperts", I see, thanks for clarifying. Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"IMExperts", for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

Hey there, @"Cbuzio", sorry to hear about that! Does this happen with all of your files, or some of them? When did you first start noticing this behavior? If you right click on a folder/file inside your Dropbox folder, do you have the option to change the status of the files, and revert them to the state they originally…

Hi @"JT23", I'll forward your feedback to the appropriate areas so we can continue to improve. I definitely see where you're coming from, and I don't think you'll get charged either, because you're using the Basic, free plan. These emails might be coming because you deleted the account, without cancelling first. In any…

Hi @"IMExperts", thanks for the speedy reply! How many of them have accepted the invite though? It sounds like you have indeed exceeded the limit, if 32 people have accepted the invite, and joined Dropbox.You might still be able to send invites, but you wouldn't get the extra space. 

Hi @"IMExperts", I'd be happy to help! Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? If you could also send me a screenshot of the error you get, that'd be amazing. Let me know more, and we'll take it from there! 

Hey @"IMExperts", welcome to our Community! Could you let me know how many referrals you’ve sent out to friends and family in total? The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals. Let me know if this is the case…

Hi @"JasonC32", how many files do you have on your account? You can see this by right-clicking on your Dropbox folder, and then check its properties. Also, it might sound trivial, but have you tried signing out of the app, then back in? 

Hi @"fons" , if you have content saved in your email, that you wish to save to Dropbox then you'd need to follow a few steps first. You'd need to access the content, and download it locally to your device, then upload it using your Dropbox account. If you need more clarifications, or have any questions feel free to share…

Hi @"Svante", thank you so much for all the info you've provided so far! Would you be able to send me a few screenshots of the process you follow on your end as a step-by-step, in order for me to have a visual too? I'd more than appreciate it!

Hi @"jasminmae", I just sent you an email, I'll see you there!

Hi @"JasonC32", sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if that changes things?

Hi @"jasminmae", I'd love to give you more info about this, but I think it's wiser to move to ticket, for any account-specific details and info. What do you think? 

I just saw your response, I'll get back to you asap @"Jimi14"! 

Hey there, @"somewhere", thanks for posting today! Let's check why Dropbox Badge might be acting weird on your end. Can you clarify the app's syncing status, along with the version that you're using? You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over…

Thanks for letting us know @"DennisJones"! If you need anything else, we'll be one post away, cheers! 😎

Hi there @"fons", thanks for checking in with us. Can you clarify if you're talking about specific attachments you might be having in your Gmail account, or if you're referring to emails themselves? If you could provide me with some more info, in order for me to have a clear visual, I'd appreciate it. Thanks a bunch!

Hi @"Ivan Leung", welcome to our Community! I've merged your question under a similar, almost identical thread where the OP expressed the same inquiry. Feel free to have a look at what was already suggested here, and if you have any questions, you can let me know!

Hi @"CosmicPlumber", I can see that a member of our Support team reached out internally. Can you confirm that you can see their email?

Hi @"JA35", I just sent you an email, I'll be happy to see you there!

Hi @"onehouse" & @"ameeshawadhwa", can I send you an email, in order for us to have a closer look into this?

In this case, can I send you an email in order for us to have a closer look into this @"JA35"?

Hi @"Slegnor", I hope you're doing well! Do you notice this specific behavior on one browser, or multiple ones? Can you also try clearing your browser's cache, and also trying an incognito mode too? If you notice the same thing then, feel free to send me a screenshot, in order for me to have visual too. Keep me posted!

Hi @"JA35", I understand how frustrating this is, and I'm here in order for us to find a solution. However, let me clarify something: you mentioned that the account you need to access is already connected to your mobile, right? I'm simply asking, because you later said that the email address doesn't exist, so I'm trying to…

Hi @"ameeshawadhwa", how are you today? Have you tried accessing your Dropbox Sign account using a different browser too? If not, feel free to give it a go, and also clear the cache on your current browser to see if you get the same results. Also, if you change the Status, does that change things a bit? Keep me posted, and…