Megan Dropbox Community Moderator

Hi @"paulcartwright", welcome to our Community! It sounds like you're using our Beta version -v187.3.5654- instead of our stable one -v186.4.6207-. As a first step, and to make sure this isn't the issue, can you try downgrading from the Beta version? You can do this by switching off Early releases in this page, and then…

Hi @"TonyEnglund", I hope you're having a good day so far! Is it safe to assume you'd like to know more about the particular setting? If not, please feel free to clarify more. The top level is where you can find the first set of folders that contain all subfolders. You can see top-level folders in the All files section of…

Hi @"tedi", I definitely see where you're coming from. The situation is not ideal and I understand how frustrating this must be for you. However, if the content was deleted, and you can't even locate them in the deleted files page, or events then there's not much that we can do. The chances are that either the files were…

Hi @"selbysworld", with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app. You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code. Can I send an email to your…

Hi @"Namaka", let me recap the steps you follow, and make sure we're on the same page here. So, it seems you're using the desktop app in order to upload your content, is that so? You drop your .url files inside your Dropbox folder, and allow for the syncing process to take place. Then you open your account online, and see…

Hi @"Darrin Harris F", I hope you're doing well! If I understand your questions correctly, it seems you'd like to know if you can sync as available offline, all of your files. During installation, you should be asked how you wish to sync your content: available offline, or online only. However, even if the files don't…

Hi @"Larry8369", thanks for posting here! Is the quality of the video bad, when you preview it directly through Dropbox, or when you download it locally? How large is the file itself? Have you tried previewing it, using cellular data, instead of WiFi? And if so, do you get the same results? Keep me posted! 

Hi @"irun", thanks for posting here! Can you clarify if you get any errors when trying to change your payment method? Did you upgrade directly through Dropbox, or Apple Store/GooglePlay? Let me know more, and we'll take it from there!

Hi @"DarkPatterns500", can I send you an email, in order for us to have a closer look into this? 

Hi @"bazb1985", whising you a great Monday ahead! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there, cheers!

Hi @"Koorbloh", welcome to our Community! If you could share some additional info with me, such as the device's OS, and syncing status, along with the version of the app you're using, that'd be amazing. Also, I merged you to a similar thread, where the OP expressed a similar issue. Have you tried any of the troubleshooting…

Hi @"Odessus", welcome to our Community! I understand that you are having some problems with syncing passwords between your devices. Can you try adding a password on more than one device, and see if any of your passwords sync across? This will help to narrow down if the syncing problem exists only with one of your devices,…

Hi @"annaneedshelp", take as much time as you need, and update us whenever you're ready. Thanks for the heads up! 

Hi @"Adnil", thanks for the screenshots! It seems your account is using way more space, past its allocated quota. You'd essentially need to bring that 18.9GB below 6.24GB. You mentioned you already tried to free-up space using your app, but have you also tried erasing content online first? 

That's what we like to hear -or read in your case- @"OrsonKane"! Glad to know that everything is back on track. If you need anything else, you know where to find us! 

Hey there @"sfemet", I hope you're doing well! I am glad to see that everything is back on track. If you need anything else, you know where to find us. Cheers!

Hey @"DarkPatterns500", welcome to our Community! If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right? Have you tried using a different browser, by any chance? Let me know more!

Glad to hear that @"Rocio_pg"! If you need anything else, we're here! 😎

Glad to hear that @"Rudy_Waltz"! If you need anything else, we're here! 

Hey @"anniecdigitals", thanks for posting here! I've merged your post under a similar thread, so feel free to take a look around, and let me know if you have any questions. Thanks a bunch!

Hi @"preitmeyer", can you try to restore your browser to its default settings and disable any browser plugins there? Have you also made sure that you're using the latest update for your Chrome browser? 

Hi @"JaMaL69", I hope you're doing well! Can you share your ticket number reference of your communication with our Support, with me? Keep me posted!

Hey guys, I just sent you both an email! I'll see you there, thank you!

Hi @"Flag6", welcome to our Community! We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. Feel free to share your ambition, and thoughts with us, so that we can pass it to our developers. Thanks a bunch!

Hi @"bnoetzel", thanks for posting here! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should…

Hi @"Peter278", when was the last time you saw these files online on the web? Is it possible that you were syncing the changes to a different Dropbox account? 

I'm glad we tackled this together @"Nadinchen"! If you need anything else, don't hesitate to let me know!

Hi @"Peter278", let's jump right into this! Would you mind checking your events page, to see what you'll find there? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. We want to see if…

Hi @"MikeB1971", no problem at all! Would you mind sharing some screenshots with us too, in order for us to have visual?

Ciao @"filippotutone", vediamo insieme cosa possiamo trovare a riguardo! In base all'errore che hai ricevuto, sembra che la tua capacità di condivisione potrebbe essere stata temporaneamente sospesa. Puoi trovare ulteriori informazioni in questo articolo del Centro assistenza. Di recente hai condiviso un collegamento che…