Megan Dropbox Community Moderator

Hi @"mnjawala", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups, right? Based on your screenshot, it looks like the feature is enabled, which would explain the space error, you're getting. Let me know more! 

Hi @"Roey", welcome to our Community! Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals. Keep in mind that they would also need to verify their email address. What's the referral's status on your plan page here? Keep me posted!

Hi @"censilver", can you clarify the Dropbox version you're using on your device? Also, is the app up-to-date? On a previous screenshot, I can see a folder called "Backups", have you checked in there for your PC folder? 

Amazing @"Valtteri"! Glad everything is back on track! If you need anything else, you know where to find us!

Can I send you an email, in order for us to have a closer look into this @"Deadpool248"? 

Hi @"Valtteri", thanks for the screenshots! So, the first one is indeed one coming from us, however keep in mind that the second error is one coming directly from Windows. Which action do you follow, when you see the first screenshot? If you right click on the files, and select for them to be available offline, do you get…

Hi @"Dragon open not securety code", I hope you're doing well! I'm not entirely sure about your situation, would you be able to let me know a bit more? Keep me posted, thanks! 

Hi @"Deadpool248", what about the email? Did you check for any communication from us, to the email address linked to the account? 

Hi @"Holly3902", I hope you're doing well! Do you get a new error now, when trying to access your links? If so, what is the exact error? Feel free to send me some screenshots, in order for me to have a visual too. Keep me posted!

Hi @"Ankush1", do you get this specific error when clicking "Create new account" or "combine accounts"? 

Hi @"Riqiv", can I send you an email, in order for us to have a closer look into this? 

Thank you so much for your input @"hoangtm"! If you need anything else, let us know!

Hi @"IMExperts", thanks for the screenshot! Can you check that your credentials are still saved using these steps? Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email? 

Hi @"Rob_NZ", I just sent you an email, I'll see you there!

Hi @"daylef", sorry to hear about that! I was able to locate your previous ticket number, and it seems that our agent got back to you. However, the ticket was closed due to inactivity, since you didn't respond back to the agent working on your case. I opened a new one for you, and I'll see you there. Thanks a bunch!

I just sent you an email @"brettstur", I'll see you there! 

Hey there, @"Deadpool248", let's jump right into this! Did you happen to be part of a Business plan, and maybe you got removed by your admin? If you check the email address linked to your Dropbox account, do you see any emails explaining why this might have happened? Keep me posted, and we'll take it from there!

Hi @"somewhere", are all the files .xls files? Does it only happen there? Could you send me a screenshot, of how it looks on your end, please? It'll help me have a visual, too, thanks!

Hey there, @"becmac", I hope you're doing well! If I understand what you mentioned correctly, it seems that some of your content isn't visible when you try to access your Dropbox folder, using your Windows device. If not, please feel free to correct me here. Now, I would like for you to locate your Dropbox icon, on the…

Hi @"Dodecahedrane", let's jump right into this! Would you be able to share some additional info with me, in order to make sure we're on the same page? Which platform do you use when trying to preview the file? What are the exact steps you follow on your end? You also mentioned the file is linked to Dropbox, can you let me…

Hey there, @"Valtteri", how are you today? That sounds interesting indeed. Does that happen with all of your online-only files? Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. Also, are you copying and…

Hi @"gazuzu" & @"StevenEsqTwo", sorry to hear about that, I just sent you an email, I'll see you there!

Hi @"Dropper1" & @"hoangtm" & @"bjornbeskow" , I just sent you an email, I'll see you there!

Hi @"IMExperts", I just sent you an email, I'll see you there!

Hey @"LPSparky", sorry to hear about that! Have you cleared your browser's cache? If I were you, I'd also try another browser or an incognito window with no plugins or extensions running. If the issue persists, let me know! Waiting for your response!

Hey there, @"gelimujiao", thanks for posting here today! When you say that the device is locked by Dropbox, would you be able to let me know more about this? Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure…

Hey @"Judy12159", let's jump right into this! Do you check online on your Backup page, when you see this? If you check locally inside your Dropbox folder do you see the same thing? If so, are both of these folders identical when it comes to the content in them? Keep me posted! 

Hi @"briansp", welcome to our Community! If you try to quit the desktop app, and then rename the duplicate, is that successful? Feel free to share some screenshots with us too. Keep me posted!

Hi @"Ankush1", sorry to hear about that! Have you tried using an entirely different browser, to check if you get the same results? Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? Keep me posted, and we'll take it from there!

Hi @"RLW30", it seems you're clicking the wrong icon, which opens your Dropbox folder instead. The icon that will allow you to navigate to your preferences and settings is the one next to your WiFi,on your task bar and it should look something like this: