Megan Dropbox Community Moderator

Hi @"jonnymk", out of curiosity: does this happen with all of your .dng files? Could you kindly give me some example sizes of some files that aren't showing in your Photos tab? 

Hi there, @"nancystattrans", welcome to our Community! Can you temporarily disable any security apps you may possibly have, like an antivirus, VPN, firewall etc., to see if that helps? Also, if you're on a Basic free account, can you make sure that you have less than 3 devices linked to your account? You can check this…

Hey @"afm24", let's jump right into this! You initially mentioned that when you visit your account online, you can't see files that existed inside your Dropbox folder on the old Mac, is that correct? Based on that info alone, it sounds like the content hasn't been synced from the old device online, and therefore to the new…

Hey there, @"TilmanM", wishing you a happy Monday! Just to make sure we're on the same page here: do you wish to move your new Mac to the File Provider update, or do you simply wish to know how to set-up a new device with the Dropbox app? Provided you're talking about the File Provider update, feel free to take a look at…

Hi @"Carmcc01", I'm afraid not, I just wanted to shine some light as to why this might have happened. 

Hi @"Michel G.7", can you try to make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then close and start the Dropbox app again? Also, can you please right click on your local Dropbox folder, go to “Get info”, and send me a screenshot of the next window you’ll see?

I just sent you an email @"Jimi14"! See you there!

Hi @"Admin30", sorry to hear about that! After a closer look at your open ticket, it seems that the agent working on your case is trying to resolve the survey issue, and re-send it to you. On our end, we don't have a way to provide you with a survey here, and while we don't have a formal complaints process in place, we'll…

Hi @"dturnidge", did you manually create the folder, prior to the app's installation? Here's what I suggest for a clean installation process: You should start by uninstalling Dropbox from your device. Once that's done, you can go ahead and delete the Dropbox folder the app made. Then you can re-install the app using this…

Hi @"dsuisman", thanks for all the info! You should be able to click on our camera-like little icon, and attach your content here. It should look something like that: Now as for your Dropbox folder, when you check its properties, how many files do you see in there? You can also try to also make sure that all other apps are…

Hi @"Gord1", in regards to the virtual drive being mapped to your account online, it's true that we currently don't have such feature. You might be able to find third-party apps, or ways if you search online, but it's not something we can officially guide you with. As for the S mode app, it's definitely more limited that…

Hey @"Cahd", at the moment, we offer discounts on our Dropbox team products if you pay annually. To learn more about Dropbox team discounts, or to request a sales person contact you, please visit this page. If you have any trouble with that, let me know. Thanks a bunch!

Hey @"MrMargaretScratcher", let's jump right into this! The first thing I'd like to check, is the app's current syncing status. It's a bit odd that the files were left exactly where they previously were, and they haven't yet moved, this is why I'd like to know the app's status, to check if it's maybe still syncing content…

Hey @"Hannelorium", I hope you're doing well! I was able to locate your ticket number, and it seems the agent has responded back to you. Are you able to locate his email, and write back with all the necessary information? 

Hi @"John-Smith", does that happen with Safari only, or with any other browser too? Can you send me a screenshot of the error message you get when trying to access our website when using Safari? 

Hi @"Carmcc01", you mentioned that you haven't used Dropbox in years. It sounds like your old account might have been deleted due to inactivity, which would then result in the content of the account also getting lost. Could that be the case? If you need anything else, we'll be happy to assist. 

Hi @"Jimi14", if you have trouble creating a ticket, we can always try opening one on our end for you, just let us know! 

Hi @"PhilippeColombe", so we're talking about a deleted member, that I am guessing you haven't transferred their content to a different member, is that so? 

Hi @"Gord1", thanks for your rather speedy response! I'm afraid, no. The device should be in S mode, in order for you to use the Lite Dropbox app version. Otherwise, you'd need to use our standard stable desktop app Windows version. I hope this clarifies!

مرحبًا @Ey12، مرحبًا بك في مجتمعنا! فقط للتأكد من أننا على نفس الصفحة هنا: هل تشير إلى رسالة التحقق الإلكترونية، أو رمز الأمان المكون من 6 أرقام الذي يستخدم لمرة واحدة للوصول إلى حساب Dropbox الخاص بك؟ هل يمكنك أيضًا محاولة إضافة no-reply@dropbox.com إلى جهات اتصال بريدك الإلكتروني ثم المحاولة مرة أخرى؟ على أية حال، سأنتظر…

Hi @"Judge Joyce", thanks for posting here today! If you use the desktop app, you can always make a copy of the content of account A locally, outside of your Dropbox folder. Then you'd need to sign out of account A, and into account B, and transfer everything there. Or, you can do what my colleague @"Jay" already…

Hey there, @"Gord1", let's see if we can figure out a solution to this! The first thing that popped to mind was: selective sync. Selective sync allows you to control which files and folders are being synced with your computer, and remove the ones you don't need available. Another thing would be Dropbox for Windows is S…

Hi @"WiseGrasshopper", I just sent you an email, and I'll be happy to see you there!

Glad to know everything is back on track @"Kvothe_The_Bloodless"! Have a lovely weekend ahead,enjoy! 🤓

Hi @"fuserr", I just sent you an email, and I'll be happy to see you there!

Hi @"kevin891", do you get this specific error when you try to reply back to us? I can see your post without an issue. Provided that you still get the same error, could you maybe try doing the same from a different browser too? 

Thanks for that @"WiseGrasshopper"! Can I send you an email, in order for us to have a closer look into this? 

Thanks for your speedy reply, Morten! I just created a ticket for you, and I'll be happy to see you there!

My absolute pleasure, Philippe! Have a lovely weekend ahead,enjoy! 

Hi @"fuserr", based on all the checks that you did, it seems that everything is okay. However, I definitely see where you're coming from, and your need to be extra safe. If you wish, I can open a ticket on my end for you, in order for us to have a closer look into this.