Megan Dropbox Community Moderator

Hi @"Louland", thanks for the screenshot! It might sound trivial, but just for troubleshooting purposes, can you double-check that your email is added as a secondary option using these steps? If you've already tried that, I'd be happy to send you an email, in order for us to have a closer look into this. 

Awesome news @"Nadav1" & @"Sbigger09" See you around in our Community!

Hey @"albertism", sorry to hear about that! Do you still have access to the email address linked to your old Dropbox account? If I were you, I'd also take a look at Sam's post right here, in order to make sure you've tried all possible steps. If none of these work, let me know! 

Hey there, @"MikeB1971", I hope you're doing well! Let's see what we can do about that. As a first step, can you clarify the OS you're using, along with the app's version, and syncing status? We need to ensure you're using a stable version, and a supported OS, and then proceed with the next steps. Keep me posted, and we'll…

Hi @"ibox1", I'd be more than happy to assist! If you wish to edit, or even remove a naming convention, all you'd have to do would be to follow the same steps you did, when setting it up. You can see more about that here. As for your second point, when you add content using the desktop app, it should work the same way. Do…

Hi @"3CA", let's jump right into this! Changing the status of your content from "available offline" to "online-only" should help you free up some of your hard drive space, once the changes are fully synced. In order for you to make the change, you need to locate a folder/file inside the Dropbox folder, right click on them…

Hi @"PaulSon", in that case, can I send you an email, in order for us to have a closer look into this?

Hi @"JamesPren", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Have you recently shared a link which could have been downloaded many times, or to a large file?…

Hi @"PaulSon", thanks for your speedy reply! I reinstated it, could you try again, please?

Hi there @"Maddux", sorry to hear you're having issues with this. Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account? Can you also clarify if you’ve tried our offline installer, as well? A screenshot of the exact error…

Thanks for letting me know more @"Frank P E."! Can you try to navigate to %appdata%\Roaming? Then show hidden files by searching for 'Folder' in the Windows search > File Explorer Options > View tab > Under Hidden files and folders, select Show hidden files, folders, and drives > Click Apply. Then delete the folder…

Hey guys, I hope you're all doing well, and sorry to hear about that! Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it? Also, @"SwampYankee", could you confirm the Dropbox version you're using on your end, please? Could you let us know what processor…

Hi @"Frank P E.", sorry to jump in here! But have you made sure you had the app installed locally in the first place? 

Hi @"Melissa Miller", welcome to our Community! Would you be able to share some additional info, and let me know what exactly you wish to achieve here? Keep me posted!

Thanks for sharing more with us @"adslimq2"! We'll be one post away if you need anything else! 

Glad to see everything works like they should, guys! If you need anything else, I'll be one post away! Have a lovely weekend ahead,enjoy! 

When you disable your Backup, its content will move back to their original paths if you choose that option when disabling it @"MPM". When you say original information, can you clarify what you mean by that? Which folders are you referring to? 

Hi @"jensteve74", I hope you're doing well! That depends on the free space you have available on your account, and also the size of this video. You can see more, in regards to your account's quota here. Provided you need more space, you can always go with Dropbox Plus, which is a great option for individual users. If you…

Hey @"ttoinou", welcome to our Community! To make sure we're on the same page, can you clarify the exact OS version of your computer and the version and status of the desktop app as shown in your menu bar? Just want to make sure you're not using a beta version of our app, by any chance. Also, what does your Activity…

Hi @"Christos K.", we don't have an ETA at the moment, but we'll make sure to update this thread, when we do. I hope this helps!

Hey @"Louland", sorry to jump in here! Could you try opening the folder from another browser and let me know if you still get the same results? Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right? In addition to this, feel free to send me a…

Hi @"Christos K.", I hope you're doing well, and thanks for posting here! At the moment, the ability to make your files only is only available on Windows and Mac devices, but not on Linux. I hope this clarifies!

Hi @"MPM", thanks for the screenshots! So, on the first screenshot you can see the path of your Dropbox folder, where it is located inside your computer. On the second screenshot, it looks like we're referring to your Computer Backup, and the name of the actual device, hence you see the name there. If you wish, you can…

Hi @"giakkos", no worries, I got you! I reached out to your Community-linked email address, and I'll be happy to see you there. Cheer!

Hey there, @"giakkos", thanks for posting here! I'm going to need some account-specific info, in order to have a closer look into this. That's why I think proceeding to an email would be a better idea, what do you think? Let me know! 

Hi @"luk3h", thanks for providing the ticket number to us! I've located in on our system, and passed my comments there. Now the best thing that you can do is remain a little patient, and wait for the agent working on your case, to provide you with all the appropriate next steps. Thanks a bunch!

Hi @"ShawnS", I just sent you an email, I'll see you there! 

Hi @"Photos Saunders", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to…

Hey @"ulu546", thanks for sending us the ticket number reference! I was able to locate the ticket, and I can see that the agent responded back to you, providing you with the appropriate next steps. Since the case is in the hands of our Specialized agents, I'd suggest that you keep a close eye on it, and let us know if you…

Hello guys, I hope you're all doing well! I'd also guess this has to do with the slight issue we're experiencing at the moment. Can you clarify which platform you use when you get this error? Let me know more!