Megan Dropbox Community Moderator

Hi @"Mike G", let's jump right into this! Could you let me know the app's exact status and Dropbox version as shown in your system tray/menu bar? Also, what is the OS that you're using? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me…

Hi @"cambam98", let's jump right into this! You mentioned that he shared the content with you. Did he use a shared link or shared folder? In any case, had he deleted the pictures inside the folder or the link, that should have been reflected on your end too. He could have moved the photos to a different folder, however as…

Hi @"Michel G.7",do you use the app or website when you're trying to unshare the folder? If you've tried using the website using your browser, could you also try a different one altogether? Also, just to make sure we're on the same page, do you follow these steps? 

Hi @"TS13", it seems you're two versions behind the latest update. Would you mind updating to our latest version that you can find here, and letting me know more? 

Sicuramente tienici aggiornati @"Boomerang"! Se questo non funziona, possiamo inviarti un'e-mail per esaminare più da vicino la causa di ciò. -- Definitely keep us posted @"Boomerang"! If this doesn't work, we can send you an email in order to have a closer look into what might be causing this.

Hi @"Michel G.7", if you could share a screenshot of what you see when trying to unshare the file using the web, that'd be great. Thanks!

Hey @"Tagri", I can see that Walter sent you an email, in order to check internally, what can be done about this. If you could hold tight, and have some patience until he gets back to you, that'd be amazing, thank you! 

Hi @"dnlrobles", thanks for posting here today! If you could try out the steps provided by @"marktb1961", and then let us know if this worked for you, that'd be amazing. Keep me posted!

Hi @"tmolinaro", and just to make sure we're on the same page here, are these the steps you follow in order to create a shared link? If not, can you walk me through the steps that you follow? 

Awesome news @"Sanjs"! If you need anything else, don't hesitate to give us a shout. Have a lovely weekend ahead,enjoy! 😎

Sì, penso che sarebbe una buona idea passare a una porta diversa sul router, o almeno scollegarlo momentaneamente, quindi riavviare il router e ricollegarlo @"Boomerang". In ogni caso, se non dovesse funzionare, fatemelo sapere! -- Yeah, I think it'd be a good idea to change to a different port on the router, or at least…

Hi @"CRG1", let's jump right into this! Would you mind describing the platform you're using? Can you also clarify your OS, along with the exact steps you follow? Keep me posted, and we'll take it from there!

Hi @"lloydschroeder", can I send you an email, in order for us to have a closer look into this? 

Hi @"Admin30", if the app isn't syncing at the moment then when the issue is reinstated, what should happen is that the app update everything that was changed locally, to the account online. However, if you have any second thoughts about this, I'd suggest you make a copy of all the content that you've changed lately, and…

Hi @"lloydschroeder", can you clarify the app's syncing status, and also send me a screenshot of your files as shown inside your Dropbox folder, please? 

Hi @"Sof111ya", were you able to locate any of the missing files there? You mentioned that you "clicked on "Free up space" after the backup". Can you walk me through the process that you followed? Also, when you say Backup are you referring to this, or that you were simply storing your content inside your Dropbox folder…

Hey @"karan10", welcome to our Community! Do you get this error only with a specific link? Have you tried opening it using a different browser, or incognito mode on your current one? Let me know more, and we'll take it from there!

Definitely keep us on the loop @"CrankyD"! 

Hey @"nilesh1231", welcome too our Community! I'd need some additional info, such as the platform you're using when trying to edit the file. Do you use our website, mobile app or desktop? Also, what file type do you try to edit? Keep me posted, and we'll take it from there! 

Hi @"Admin30", thanks for the additional info! I checked the email address, and it seems that our agent responded back and provided some additional steps, on how to unlink the app using our website. Have you given them a go? 

Hi @"Lawrie19B", let's jump right into this! I'd be happy to reach out internally and send you an email in order for us to have a closer look into this, if you wish. Let me know if you agree, and we'll take it from there!

Hi @"Sof111ya", let's jump right into this! If I understand this correctly, it seems you used our Backup a few months ago, and the content has been deleted ever since, right? If not, feel free to clarify for me. Now, considering that you have 30 days to restore content -depending on the plan you're using- I doubt we can…

Hi @"apassy_rbn", have you tried accessing your Security page online, and removing the device from there? You can then re-connect it. If it fails to connect again, could you take a screenshot of the app and how it looks on your end, and attach it here? 

Hi @"Normanvh", from your screenshot above, I'm afraid that I don't see the number of files that you have inside your Dropbox folder. Would you mind checking that, and letting me know? The app's performance might start to decline when you locally sync more than 300,000 files on your computer, that's why I'm suggesting this.

Hi @"Tagri", we would need some account-specific info in order to investigate this. Would you mind if I sent you an email, in order for us to have a closer look into it? 

As a last resort, can you try using a different connection to try an download your files @"Alan3000"? Either WiFi or cellular would work, just to rule out this issue being connected to your internet. 

Ciao @"Boomerang", quando utilizzavi il tuo cellulare per accedere a Dropbox, hai utilizzato il WiFi o i dati cellulari? Puoi provare ad accedere al nostro sito utilizzando la stessa connessione del tuo dispositivo di casa? -- Hi @"Boomerang", when you were using your mobile to access Dropbox, did you use your WiFi or…

That is indeed odd @"paulcartwright"! In any case, you can always reach out to our Support and report this, or if you wish, we can open a ticket and have a closer look into this there. 

The last thing we need is tears involved @"Crazyplantlady666"! 🤗 If you need anything else, give me a shout! 

Would you mind sending me a screenshot of the error message you get when you try to download some of the content @"Alan3000"? Have you also tried an incognito tab on one of your browsers? Does this happen when you specifically try to download content from said shared link, or do you notice the same behavior when you try to…