Megan Dropbox Community Moderator

Hey @"Nate4", thanks for sharing what worked for you with the rest of the people in the Community! If you need anything else, let us know! 🙂

Hi @"OG246", happy Wednesday! Thanks for sharing that with us, and our users and we're always at your service! 😊

Hi @"mdea1a", thanks for sharing that again with us, and for the patience in regards to that. As for the frustration, it seems my colleague, Walter asked @"helpme5" for some more info. Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.

Hey there, @"Kramer7", welcome to our Community! Is it safe to assume that you're using our desktop app, in order to open these files? You should be able to store package files using our desktop app, but it's helpful to keep these things in mind as well. As for editing, you'd need to have the necessary program on your…

Hi @"evanskaufman", welcome to our Community! As a first step, would you mind clarifying the exact OS you're using on your device? Also, out of curiosity: if you quit our desktop app, do you notice the same behavior? Can you give this a go? Update me with the results!

Hi @"webatbcp_on_db", I hope you're doing well! When you say get rid of the share options, do you mean unsharing the folder itself, or preventing people from seeing info of other collaborators? Just asking to make sure I provide you with the correct info there. If you meant something entirely different, let me know. 

Thanks for that @"Suzanne W.4"! I was able to locate your ticket, and I can see that it's been escalated to the relevant department. Hang tight, and an agent will be with you shortly, to investigate on this!

Thanks for that @"mdea1a"! I was able to locate your ticket, and I can see that it's been escalated to the relevant department. Hang tight, and an agent will be with you shortly, to investigate on this!

Hi @"RuthP", the grey and white cloud icons mean that the file/folder you're looking at is online-only. You can see more about that here. And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

Hey @"hologroove", exactly what I meant. 😊 You can give this one a go, see how it goes, and we're always here to assist if things don't go exactly how you have them in mind.

Hi @"hologroove", how are you today? The best option we'd suggest of course would be to not backup the folder at all and simply reconnect and sync your data from the web as it's the safest way to go on about it. However, in theory, this could indeed work. We would have to keep some important parts in mind though: The first…

Do you have the ticket number reference, in order for me to locate the ticket on my end, Suzanne? 

Awesome news @"RuthP"! If you need anything else, give me a shout! 😎

Hi @"Suzanne W.4", if the files have a blue syncing icon, it means their changes are still syncing. Would you mind sending over a few screenshots of the icons, along with the app's current syncing status? 

Hi @"Stvno", would you mind signing out of the app, and then back in to check if the behavior remains the same?

Do you have the ticket number reference, in order for me to locate the ticket on my end @"mdea1a"? 

Hi @"Damien C.1", is it possible that you've disabled Dropbox-related notifications directly through the mobile's settings? Can you check there too, in order to make sure that you're set to receive them? 

Hi @"Elyse22", you can how to clear your cache here. As for the incognito mode, here is how to check, and access an incognito tab in order to check if everything works the same way there. 

Hi @"mdea1a", your Support options depend on the plan you're using. Remote access might sometimes be available when using our chat support, which is available on paid plans. What I mean when I say to move the content back to their original path, is to take your Documents, or Desktop content, and copy them from within your…

Hi @"RuthP", thanks for the info! Have you tried re-downloading and installing the app again? 

Thanks for the added info @"glendaescobar"! Have you already checked your junk/spam folders? Here are a few additional things you can do on your end to ensure you receive our emails: You can ask your email administrator to add hellosign.com and mail.hellosign.com to their approved domain list. And also to add our IP…

Hi @"mdea1a", interesting. Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup? 

Hi @"glendaescobar", welcome to our Community! Let's jump right into this. If I understand the situation correctly, you're using links to users in order for them to sign, but they aren't receiving them, right? Feel free to correct me, if I am wrong. Could you walk me through the exact steps that you follow, and the…

No worries, we'll be waiting for your update @"sfmitch"! 😎

Hi @"mdea1a", out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

Hey @"sfmitch", no need, just try the advanced reinstall as you normally would. 

Hey @"ManonM1", thanks for posting on our Community! Can you check your spam folder, to see if the email went there? If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. Let me know how it goes.

Hi @"mdea1a", thanks for the screenshots! Based on the info that you shared with us, it seems that Backup is indeed disabled. Is your Downloads & Desktop folder both inside Dropbox as we speak? 

Hi there, @"Rohit Patel", let's jump right into this! Can you let us know this computer's exact OS version and which version of the Dropbox app you're using? I just want to clarify if you're using our stable version, or a beta one that could be causing this. Have you by any chance checked how many devices are currently…

Hi @"nicDUS", can you try to remove the automation momentarily, then re-enable it, please?