Megan Dropbox Community Moderator

Hi @"Crazyplantlady666", let's jump into this! In order to delete some duplicated files, you'd need to locate them and remove them manually. At the moment, there's no automated way to achieve that. If you need anything else, let me know!

Hey there, @"cemilto71", I'd be happy to help! Could you confirm both your OS and the version number of the Dropbox desktop application by hovering over the icon in the menu bar? Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get stuck at the exact same number of files again?…

Hi @"Admin30", sorry to hear about that, let's see what we can do to help! If it's not too much of a trouble, I'd appreciate if you could send me your ticket number reference, in order for me to check your communication with our Support team, and check what steps they've already provided. You also mentioned that you had…

Hi @"ibox1", I just sent you an email, I'll see you there!

Hi @"Alan3000", can you confirm if the content is part of a shared link? Approximately, how many files are there? Have you tried downloading them in batches to see if anything changes? 

Hi @"anes90", welcome to our Community! I just sent you an email, in order to investigate this internally. Reply back, and we'll take it from there. Thanks a bunch!

Thanks for checking @"paulcartwright"! Does that happen with all of your files? Also, if you try uninstalling, and re-installing the app do you get the same results? 

Amazing news @"Niall D."! We'll be around if you need further assistance! 😎

Hi @"Flag6", I indeed read your post. What I meant above, is that if you have any extra, additional ideas other than the ones you shared above; you're free to share them with us. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this helps!

Hi @"GregInLondon", welcome to our Community! It seems you're using our Backup feature. Dropbox Backup Beta can back up files and folders that are also backed up with other providers, like iCloud, Google Drive, and OneDrive, so that might be the case here. Computer backup lets you back up certain key folders, such as…

Take your time, and let me know more @"paulcartwright"! 😎

Hey there, @"Alan3000", welcome to our Community! Are the files you're trying to download sent to you via a shared link, by any chance? Do you happen to have a screenshot of the error you keep receiving? Have you tried -provided that you have the available space & that you use our desktop app- to add the content directly…

Hi @"TonyEnglund", thanks for clarifying! Since you’re an admin on your Dropbox team account, you can manage how your team members share files/folders with users from outside the team as follows: Sign in to dropbox.com with your admin credentials and click Admin Console, then Settings. Navigate to Sharing and you should be…

Hi @"paulcartwright", welcome to our Community! It sounds like you're using our Beta version -v187.3.5654- instead of our stable one -v186.4.6207-. As a first step, and to make sure this isn't the issue, can you try downgrading from the Beta version? You can do this by switching off Early releases in this page, and then…

Hi @"TonyEnglund", I hope you're having a good day so far! Is it safe to assume you'd like to know more about the particular setting? If not, please feel free to clarify more. The top level is where you can find the first set of folders that contain all subfolders. You can see top-level folders in the All files section of…

Hi @"tedi", I definitely see where you're coming from. The situation is not ideal and I understand how frustrating this must be for you. However, if the content was deleted, and you can't even locate them in the deleted files page, or events then there's not much that we can do. The chances are that either the files were…

Hi @"selbysworld", with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app. You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code. Can I send an email to your…

Hi @"Namaka", let me recap the steps you follow, and make sure we're on the same page here. So, it seems you're using the desktop app in order to upload your content, is that so? You drop your .url files inside your Dropbox folder, and allow for the syncing process to take place. Then you open your account online, and see…

Hi @"Darrin Harris F", I hope you're doing well! If I understand your questions correctly, it seems you'd like to know if you can sync as available offline, all of your files. During installation, you should be asked how you wish to sync your content: available offline, or online only. However, even if the files don't…

Hi @"Larry8369", thanks for posting here! Is the quality of the video bad, when you preview it directly through Dropbox, or when you download it locally? How large is the file itself? Have you tried previewing it, using cellular data, instead of WiFi? And if so, do you get the same results? Keep me posted! 

Hi @"irun", thanks for posting here! Can you clarify if you get any errors when trying to change your payment method? Did you upgrade directly through Dropbox, or Apple Store/GooglePlay? Let me know more, and we'll take it from there!

Hi @"DarkPatterns500", can I send you an email, in order for us to have a closer look into this? 

Hi @"bazb1985", whising you a great Monday ahead! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there, cheers!

Hi @"Koorbloh", welcome to our Community! If you could share some additional info with me, such as the device's OS, and syncing status, along with the version of the app you're using, that'd be amazing. Also, I merged you to a similar thread, where the OP expressed a similar issue. Have you tried any of the troubleshooting…

Hi @"Odessus", welcome to our Community! I understand that you are having some problems with syncing passwords between your devices. Can you try adding a password on more than one device, and see if any of your passwords sync across? This will help to narrow down if the syncing problem exists only with one of your devices,…

Hi @"annaneedshelp", take as much time as you need, and update us whenever you're ready. Thanks for the heads up! 

Hi @"Adnil", thanks for the screenshots! It seems your account is using way more space, past its allocated quota. You'd essentially need to bring that 18.9GB below 6.24GB. You mentioned you already tried to free-up space using your app, but have you also tried erasing content online first? 

That's what we like to hear -or read in your case- @"OrsonKane"! Glad to know that everything is back on track. If you need anything else, you know where to find us! 

Hey there @"sfemet", I hope you're doing well! I am glad to see that everything is back on track. If you need anything else, you know where to find us. Cheers!

Hey @"DarkPatterns500", welcome to our Community! If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right? Have you tried using a different browser, by any chance? Let me know more!