Megan Dropbox Community Moderator

Hey @"abueljebain", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

No, that shouldn't be a problem @"wtong86". It seems based on everything you mentioned, that this would most likely be causing due to a syncing issue. 

Have you made sure the desktop app is open & syncing the way it should @"wtong86"? Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

Hi @"xyz2023", I see, thanks for letting me know! Would you be okay if I was to send you an email, in order for us to have a closer look into this?

Hey @"mortenlk", I just sent you an email! Reply back to me, and we'll take it from there, cheers!

Hi @"Gidgette", I hope you're doing well! I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else? Keep me posted! 

Hey @"wtong86", do you see the changes online when you visit your account online though? Asking, because we need to make sure this isn't a syncing problem that's causing this. Let me know!

Hi @"abueljebain", welcome to our Community! If I understand your situation here, it sounds like you no longer have access to the email address linked to your Dropbox account, therefore you no longer receive the 6-digit security code, right? If this isn't the case, feel free to let me know. Keep me posted, and we'll take…

Hey there @"CES2", I hope you're doing well! Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance? Keep me posted, and we'll take it from there!

Hi @"Nolan D", thanks for sharing additional info with us! As Nancy mentioned, the way our Backup feature works is that you'd need to choose your entire Desktop for instance, and then you can also choose specific subfolders and paths from there. Would you mind sharing some screenshots from the errors you mentioned, in…

Definitely keep us on the loop @"sfmitch"!

Hey there, @"mortenlk", welcome to our Community! Do you have access to the email address linked to your Dropbox account? If so, then would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"felipesfc", sorry to hear about that! Based on what Sam, our Community Manager mentioned, we had a temporary hiccup. Could you try again, and let me know if you still notice the same behavior? Keep me posted! 

Hi @"Josie P.3", thanks for posting here! I'm glad everything is back on track. If you need anything else, don't hesitate to let us know. Thanks!

Hi @"Maxime Coevoet", sorry to hear about that! Would it be too much of a trouble if you could attach here some screenshots of your starred content, as shown in the mobile app, and some as shown on the web? When did this behavior start happening? Let me know more, and we'll take it from there!

Hey @"StephenParr" & @"Brenda S.3", wishing you a great Monday ahead! Just wanted to check in with you about this. Do you still face the same issue? Have you tried clearing the browser's cache, then trying again? Keep me posted, and we'll take it from there! 

Hi @"hkonhartveit", I'd be happy to help! I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi there, @"canuck1", I'd be happy to look into this for you! Let's start with a few basics, such as the app's version that you're using along with its syncing status. Can you check, and let me know more? If you also have any screenshots of the red X icons, that'd be amazing. Lastly, would you mind sharing with me how you…

Hi @"Sainev", happy Monday! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Keep me posted! 

Hi @"osa-uno", welcome to our Community! Do you face a similar issue as the one described above? If so, feel free to share some additional info with me. Keep me posted!

Hi @"clareykc", I'd be happy to help! You should be able to rename your files after uploading them to Dropbox, using these steps. Can you try this, and let me know how it goes? If you have any questions, let me know! 

Ciao @"cimino", benvenuto nella nostra Community! Ti dispiacerebbe condividere con me alcune informazioni aggiuntive, ad esempio il tuo sistema operativo e la versione di Dropbox? Inoltre, qual è lo stato di sincronizzazione dell'app al momento? Tienimi aggiornato e partiremo da lì! -- Hi @"cimino", welcome to our…

Hey @"Thomas C.40", I hope you're doing well! If you could also share some additional details with us, that'd be amazing. Details such as your exact OS, and Dropbox version along with a description of what's happening, will help us get the full idea. Keep me posted, and we'll take it from there! 

Hi @"ncarter", let's jump right into this! Based on the screenshot you provided, it looks like there's your "base" which is the root of your account, and in that root, you then have some folders including the "Story Album" folder. You need to access the root of your account, and delete the folder from there. You can do…

Hey @"Alexa23", great news! If you need anything else, we'll be one step away. Happy Monday! 😎

Hi @"alonzo86", I just sent you an email, I'll be happy to see you there! Have a great week ahead!

Hi @"Tshelor", did you also respond back to the ticket number, and agent handling your case? 

Hi @"Subs1", thanks for posting here today! Just to clarify, do you wish to access the account, in order to cancel the charge? I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"lauren626", welcome to our Community! When you plug in the external drive, do you see the pop-up window that asks you if you wish to backup your drive? Also, is the external drive any of the following supported types APFS, HFS+, ExFat or FAT32? Let me know more, and we'll take it from there!

Hi there, @"wtong86", thanks for posting here today! I'd need some additional info, in order to understand what's happening. What type of file is this, and which platform do you use in order to edit it? Do you get any specific errors when you try to edit the file? Keep me posted, and we'll take it from there!