Megan Dropbox Community Moderator

Hey everyone! Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too? Let me know more!

Hi @"Dark Vader", can I send you an email, in order for us to have a closer look into this? 

Hi @"Pecan111", if you deleted the link on our end, that was a great move. Have you tried editing your bio, because if I understand this correctly, it sounds like the link might be attached there, right? If you could send us a screenshot, that'd be the most helpful. 

Hi @"csteddy", let's see what we can find together on this! Normally, clicking on the Dropbox icon on your task bar, should re-launch the app. Have you tried that? Also, could you clarify your device's OS, along with the Dropbox version you're using there? You should be able to find it, by locating your little Dropbox…

Hi @"patrickking", welcome to our Community! It might sound trivial, but have you tried restarting your device? Also, what happens when you choose Finder > Settings, then click Sidebar, then select one item in the Favorites section? Let me know more, and we'll take it from there!

Hi there, @"Bat-Sheva G.", I'd be happy to help! As a first step, I suggest that you access the app's preferences, and then visit your Sync tab there. That should give you the actual Dropbox folder location. Once you check where your Dropbox folder is syncing, you can then safely delete any other references, just make sure…

Hey @"35567ggg", let's jump right into this! Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right? If not, feel free to correct me, and let me know more! Camera uploads is a feature that…

Hi @"amk2", whenever you're ready, and after trying Chippie's fix, and if the issue persists; you can respond back to this thread, and I'll go ahead and open a ticket on my end for you. As to why this is happening at that specific point in time, I'm not really sure about that. 

Hey @"tcredding", I hope you're doing well! If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account. I moved your post to this thread with more info on this issue. Could I send you an email, just to see if there's…

Hey @"James123123", thanks for posting! Is the application otherwise working and syncing as normal? Do you see the syncing icons on your files or are they missing too? And have you recently upgraded your OS perhaps? Also, out of curiosity, have you tried uninstalling and reinstalling the app as well? Maybe that will do the…

Can you kindly send me some example screenshots of you reproducing the issue, in order for me to have a visual too @"user38"? Also, have you by any chance tried switching to a different browser? Does it happen immediately when you click on the folder? 

Hi Ken, can you try changing your billing info using these steps, and let me know if it works out for you? 

Hey there, @"user38", I'd be more than happy to help! Now that's indeed a weird situation there. Do you open the files using the website, or the desktop app? I'm assuming the app, is that right? Do you notice any errors, or does the content simply goes to your trash/deleted files? Let me know more! 

Hi @"errik_", thanks for posting here! Yes, Jay's response is valid. I hope this helps!

Hey guys! We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. For that reason, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can…

Hey there @"punksinatra", happy Thursday! Purchasing the plan would give you another 50GB on top of your current quota. So it would be indeed the 50GB, plus the storage you currently have available which you can find here. I hope this helps!

Hey @"kpurcell" & @"mel131"! Let me explain: it seems that your Dropbox Professional account has been upgraded to the new Essentials plan at no extra cost to you. What does that mean? You’ll keep all the features you had on the Professional plan, as well as some additional functionality, including end-to-end eSignature…

I'm glad I could help @"vdavis06093"! If you need anything else, we'll be one post away! 😎

Hi @"amk2", can I send you an email, in order for us to have a closer look into this? Also, just to make sure, it sounds like everything is back on track @"chippie", right? 

Hi @"Santa72", let's jump right into this! Have you tried signing out of your Google account, beforehand and then trying to see if Dropbox will prompt you to sign in using Google Sign-In? Keep in mind that, In order to have an admin console, you'd need to be part of our Business plans. If you're on a Basic account, you…

Hi @"Ohiojr", welcome to our Community! When you say corruption issues, do you mean that you see a lot of corrupted files inside your account? You also mentioned that you have some problems with Lightroom changes not reflected inside Dropbox. Would you mind clarifying, and walk me through the steps that you follow on your…

Hi there, @"Marchant3", welcome to our Community! You should be able to find your billing page if you go online, click on your avatar (or initials) on the top right, then settings. Since you mentioned that you can't find it that way, you can also try this link. Keep in mind that if you're using a Basic account, you might…

Hey @"Ian_A6", can you also try to run an advanced reinstall, please? If this doesn't work, let me know and we may need to open a new ticket. 

Hi @"kpurcell", welcome to our Community! When you say "welcoming you to our Essentials plan" do you mean that the plan was similar to the one the OP mentioned? Did it ask if you wish to try the new plan, by any chance? Is it possible that you have two separate accounts? If you have any screenshots, feel free to share them…

Hi @"effinsyv", let's jump right into this! Other than using Dropbox Backup, and accessing these files using our website, what you can try as an alternative is to duplicate the content. You can create a new folder inside the root of your Dropbox account, so that you can keep your content visible when you open the app.…

Hi @"vdavis06093", let's jump right into this! If I understand the situation completely, it sounds like this error message is coming from our website, when you try to download your audio files, right? if not, feel free to clarify more for me. Have you tried using an entirely different browser? Also, do you happen to know…

Hi @"Environmental Learning Center", how are you today? What version of MS Word are you using when you notice this? Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly. Let…

Hi @"DavidW2", thanks for posting here today! Would you mind clarifying the OS you're using along with the platform (website, desktop or mobile app) you're using when trying to preview the files? If you have some example screenshots, feel free to share them with us here, in order to have a clear visual. Keep me posted!

Hi @"BBPWM", thanks for posting here today! Would you mind clarifying the OS you're using along with its version, and the version of the Dropbox app on this device? If you have some example screenshots, feel free to share them with us here, in order to have a clear visual. Keep me posted!

Awesome job @"Gee5"! I was able to locate the ticket, and also passed my comments there. One of our agents will be with you shortly. Thanks a bunch!