Megan Dropbox Community Moderator

Hey there, @"PhilippeColombe", welcome to our Community! If you could clarify a bit more about the member import feature, and which one you're referring to, that'd be amazing. As far as I'm aware, the only way to add a member to a group, would be if you added said member to each individual group. I'm waiting for your…

Hi @"Richard Anthony", welcome to our Community, and let's jump into this! Are we referring to a Team folder, or a shared folder inside the user's personal space? You also mentioned that she can view the folder. Is she looking locally at the web, or at her desktop app? If you could also clarify the exact plan you're…

Hi @"Chic PR - Sam", and does it happen again on all of your browsers? Do you happen to have any screenshots, perhaps? 

Hi @"RichardSRussell", welcome to our Community! That means that you have a pending notification in the Dropbox application. You can see more than that here. Can you try to click the Dropbox icon once for the menu to appear, then click on the bell icon to view your Notifications panel, and check? I'll be waiting for an…

Hi @"mbkitmgr", I hope you're doing well! I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue. Would it be okay for me to reach out via email? Let me know! 

Hi @"RoWow", if you wish, I'd be happy to look a bit more into this! You mentioned that you're using a link. Just wanted to clarify the steps that you used in order to share the folder with your collaborator. Did you use a shared folder, or a shared link instead? If you can't see the files in your account online either,…

Gotcha @"Robert Gray"! Would you mind clarifying your OS, and the Dropbox version you're using on your device? Just making sure they're not obsolete, or need to be updated. Also, you mentioned that you're using both a PC, and a tablet, right? Do you wish to make the files available offline on the PC, and download them…

I got it all noted down, and I'm going to be passing the comments to our developers @"nerdhousedesign"! Here's a little something to brighten your day!

Hey guys! I went ahead and located both of your tickets on our system, and also passed my comments to the agents working on your case in regards to this. The priority of them has also been raised to "High". If you need anything else, I'll be one post away! 

Hi @"nerdhousedesign", how are you today? Hm, a brand blue doesn't sound like a bad idea. 🤔Do you have any other color suggestions too? In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. Have a nice Wednesday ahead!

Gotcha @"xyz2023"! Email just sent, I'll see you there!

Hi @"Gidgette", can you tell me more about what you've tried several times, please? Are you referring to contacting our Support team? 

Hi @"Suzanne W.4", interesting message. If you open your finder, are you able to see two Dropbox folders there, by any chance? Maybe one with the name Dropbox (old) and one simply named Dropbox? 

No problem @"wtong86"! If you need anything else, we'll be around here. 🤓

Yeah, I think an email would help us more at this point @"Koorbloh". I just created one on my end for you, and I'll see you there, thanks!

Hi @"shamim101", since the Dropbox folder is a syncing point between your device, and your account online, I wouldn't really suggest that. If you delete anything inside your Dropbox folder, that would result in a deletion for your account too. 

Hi @"LisanderI", let's see what we got here! So, if I understand this right, you need to give external access with a shared link to some subfolders, but you're worried because you see "parent" as to who can access the folder. If I got something wrong, don't hesitate to correct me. As a first thing, and to make sure we're…

Hey @"Etherealbylar ", welcome to our Community! I'd be happy to help, however in order to do this, I'd need some sensitive billing info. I think it'd be a better idea to reach out via email, don't you think? Let me know, and I'll open a ticket on my end for you! 

Hi @"Kallisti05", let's jump right into this! You mentioned that both folders on your Mac show as aliases that go nowhere. Have you tried the steps my colleague @"Hannah" suggested right here? If not, can you give that a go? I'll be happy to know how things turned out! 

Hi @"William M.26", I'd be happy to touch on each one of your points here! Here's what I understand, and feel free to correct me if I am wrong: you used Time Machine on your mac, which then erased your files, and prompted you to download the app but not on the File Provider as it was before. It sounds like Time Machine,…

Hi @"perspicacity888", I wouldn't mind having a closer look into this! Which platform do you use when you notice this message? Is it on the desktop, mobile app or website? If you happen to have a screenshot of the exact message, that'd be amazing. Just don't forget to hide any personal info that might be visible. I'll be…

Hi @"vincentye" & @"Nig l Hausmann", why don't we have a look into this? Have you tried contacting our Support team directly? Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private…

Hey @"MissSqueaky", thanks for taking the time to post here! Just to make sure we're on the same page, are you referring to this case right here? If so, then I've been with the Dropbox team for the last 4-5 years and I can confirm that this is how it worked ever since I'm here. Therefore I'm surprised you're seeing this…

Hi @"Chic PR - Sam", welcome to our Community! You mentioned that this happens with Chrome specifically. Would it be possible for you to check if Chrome is using any plug-ins, or restore it back to its default settings, and let us know how it goes? Keep me posted, and we'll take it from there!

Hi @"error-help", just to rule everything out, would it be possible for you to also try a different browser altogether? 

Thanks for the speedy response and for the screenshots too @"ricodude"! Have you tried clearing the cache on your browser? It'd also help if you could disable any plug-ins, just to rule that one out too, and make sure they don't interfere. 

Hey there, @"BillWaters", thanks for posting here! Your comments about this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, just give us a shout!

Hi @"meganelizabeth", would you mind downgrading from the beta version, and trying the stable one, please? In order for you to achieve that, you'd need to access your account settings, and turn off Early access, then you'd need to download the stable version of our app.

Hi @"TI GP", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. Thanks a bunch!

Hi @"ricodude", sorry to jump in here! Does this happen with all of your files/folders or just with some specific ones? If you could send me a screenshot of the error message you get on your end, that'd be amazing.