Megan Dropbox Community Moderator

Hi @"Akka0", does this happen on a specific browser, or with multiple ones? Also same applies for your files: do you notice this behavior on some of your files, or with your entire content? 

Hey @"JoB76" & @"Akka0", let's jump right into this! Does this happen with all of your files, or some specific ones? If it's with specific files, can you clarify the file type, please? Have you made sure the files were fully synced to the web, before wiping your laptop? If you have any screenshots of the error message,…

Hey @"rubinen", welcome to our Community! I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay? Let me know! 

Hi @"Mats W", I'd be happy to! You've got a new ! Reply back to me, and we'll take it from there. Thanks!

I just sent you an email, I'll see you there @"pelino"! Cheers!

I just sent you an email, @"andrea_"! I'll see you there, cheers! 

Hey @"andrea_", I'm here to help! Would you mind if I was to open a ticket for you, in order for us to have a closer look into this? Let me know! 

Hey @"pelino", I'm here to help! Would you mind if I was to open a ticket for you, in order for us to have a closer look into this? Let me know! 

Hi @"lzsolt", welcome to our Community! Thanks for the heads up on this one! 400 does sound like quite a few files, so I'm guessing this was indeed related to the amount of content you were trying to upload at once. I'll forward your feedback to the appropriate areas so we can continue to improve. Glad to know it worked…

Hi @"Fridtjof1", have you checked what is taking up space on your hard drive? Is it Dropbox-related context or not? Also, if you access your general settings online, have you turned the Online-only files on Mac setting to "On"?

Hi @"Matt85", can you clarify the version of the browser you're using on your end? Have you made sure your browser is up-to-date? Also, for the sake of troubleshooting, can you let me know some example file types this happens with?

Hi @"jameswjesso", welcome to our Community! Do you get any specific errors when trying to contact our Support team via chat, or it simply doesn't work? In the meantime, you can always let me know more about the issue you're experiencing just to have a clear idea about that. Keep me posted, and we'll take it from there! 

Hi @"SMB Techie", thanks for posting here today! I was able to check the ticket number reference that you provided us with, and it seems the agent just replied back to you. Did you have a moment to review his response, and follow his steps? Let me know, and we'll take it from there!

Hi @"Matt85", thanks for the added info! Does this happen with all the file types that you add to the Paper documents, or specific ones? And how large are they? Also, do you access your files using paper.dropbox.com or are they located inside your Dropbox account?

Hi @"wjwtproperties", welcome to our Community! Have you tried any of the steps my colleague, @"Hannah" provided above? If so, where exactly do you have an issue? Feel free to send us a few screenshots, in order for us to have a visual too. Keep me posted!

Hi @"ilyasnsir", let's jump right into this! Can you clarify the exact version of the OS you're using, along with the version of the Dropbox app that you have installed on your device? Do you use WiFi, in order to preview the .gif files, or cellular data? Have you tried switching, just to examine the behavior of these…

Hey @"P32", let's jump right into this! What I would personally do, is to check the app's preferences, and then the Sync tab to make sure which path if my app syncing too. Once you made sure of that, can you also check the app's syncing status, and see if it's up to date? After that, double check the folder that isn't…

Hey @"DGT2", welcome to our Community! So, after reading your post, it seems you need to know more on how to make your files online-only, and how to disable your Backup. It sounds like you successfully moved your Dropbox folder from your C drive to your D drive, is that so? Now as for the online-only option, do you use a…

Hi @"GunnarBorer", how are you today? Would you mind sharing some additional info or screenshots with me? Are you on a Basic plan, trying to upgrade to a paid one? Let me know more, and we'll take it from there! 

Awesome news @"hubbabubbawv"! Wishing you a great week ahead, cheers! 😊

Hey @"alcap25", I'm afraid you wouldn't be able to do that, at least not at the moment. 

Hey @"hirantha madhushanka", I hope you're doing well! I just wanted to check in with you, and ask if you're still receiving errors about this. Let me know! 

Hey there, @"giobertelli", let's jump right into this! Do you use the new File Provider version for Dropbox where your Dropbox folder is located in ~/Library/CloudStorage? If you locate your Dropbox folder, and then select Get Info, how many files do you see in said folder? I'd also suggest you take a look at this Help…

Amazing troubleshooting steps, before I could even suggest it, Andy! Well done. Have a lovely weekend ahead, and don't hesitate to get back to us if you need anything else! 😎

Hi @"andy011", welcome to our Community! On your new Mac, do you have the new File Provider update, where the Dropbox folder must be located in ~/Library/CloudStorage? If you could also let me know the OS you're using with your Mac, that'd be amazing. Can you hover your mouse over the little Dropbox icon on your menu bar,…

Hi @"Rellek7", definitely keeping a note of your feedback! If you need anything else, we'll be one post away!

Hi @"Jeminar", I can definitely forward your feedback to the appropriate areas so we can continue to improve. Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'm glad I could help with this, and we'll always be one post away. Have a lovely weekend ahead,…

Hi @"DJHoughton", let's jump right into this! Can you clarify which platform you're using when trying to download your files? Do you use the website, in order to do that? If so, have you tried a different browser by any chance? Do you get any specific errors? Let me know more, and we'll take it from there! 

Hi @"hwenco", welcome to our Community! I'm afraid there's no official way to go on about that, without also copying the files inside the respective folders. The only way I personally see in order for you to do that, would be to keep a note of the folder names manually. I hope this clarifies! 

Hey all, thanks for bringing this to our attention. I checked in with our Team, and it seems that we have been keeping an eye on it, and this is under our radar. Although we don't have a specific timeframe, we expect to work on it next year. We'll keep you updated!