Megan Dropbox Community Moderator

Hi there, @"jungwook", let's jump right into this! Keep in mind that Dropbox doesn't remove space earned through referrals. Did you simply delete the app, or the account too? It's worth noting that other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've…

Hi @"Uke1", thanks for the added info, and definitely see where you're coming from. I'm going to leave this post here, in order for other users to be able to chime in, and send their thoughts and requests. Thanks!

Hi @"Koala-fied", which browser do you notice this behavior on? 

Now that's amazing news @"mrothen828"! Glad to know everything is back on track! Let me know if you need anything else! 😎

Hi @"Uke1", welcome to our Community! Keep in mind that while we don't have any official integrations or suggestions we could make for a specific foot pedal, I'd appreciate some additional info about your setup. For example, what device do you use on your end, along with its OS. Anything else that might be useful, and…

Hi @"dgallant", how are you today? Your feedback is always welcome to our Community, and we're all ears -or eyes in our case- ready to take everything into consideration. Feel free to let us know more, in order for us to be able to improve our product. Let me know more! 

Hi there, @"smartdrops", I'd be happy to look into this for you! Would you mind clarifying the OS you're currently using, along with the Dropbox version you have installed there? I just want to make sure you're using our latest version. If you also have some screenshots of how the files look like on your end, they're…

Hi @"G1aHm", can your colleague contact Support directly, in order for us to be able to have a closer, more detailed looked into this? If they have any issues doing that, we'd be happy to help! Also @"Koala-fied", have you tried clearing the cache on your browser, to see if this helps at all? Let me know!

Hey there, @"Snowdrop", let's investigate together! As a first step, keep in mind that it seems like you're using our latest version, since 187.4.5691 would be the one. How long has the app been stuck in this syncing status? Do you see a number of files trying to sync and if yes, does that number appear to change or does…

I see where you're coming from @"DCM-MvTN"! What happens if you try to simply hover over the folder you’d like to share and click the share icon (rectangle with an up arrow). Then from the dropdown, select Can view. If a link hasn't been created, click Create. If a link has been created, then click Copy link. The link will…

Hi @"Simple", how are you today? As a first step, can you check the syncing status on each of your MacBook Pro device? Once you do, let me know what it reports. You might also want to have a look at this Help Center article. Let me know more!

Hi @"mrothen828", I see, no worries. What about the OS update, did you recently go through with one? I'd also suggest that you try an advanced reinstall as our last resort here. 

Thank you for sharing your idea. We have looked into this, but it is not something we are actively working on at this time. We regularly review these ideas, and we will keep you updated if this idea moves forward in the future.

Gotcha @"Ben P.1"! I will do everything I can to ensure that your voice is heard & I'll definitely forward your feedback to the appropriate areas so we can continue to improve. I'll be one post away if you need anything else! 😎

Hi @"Sbaking", no worries, I got you! I just created an email for you, in order to help in any way possible. I'll see you there, cheers! 

Ciao @"paolananne", anche il tuo amico dovrebbe scaricare l'app desktop su un computer unico, affinché entrambi possiate beneficiare dello spazio referral. Ti dispiacerebbe verificare con loro, dal momento che non abbiamo accesso per controllare da parte nostra attraverso questo forum? -- Hi @"paolananne", your friend…

Hey @"MotivatedMover", do you still face your initial issue? Did you contact our Support team about that? If so, can you share your ticket number reference with me, please? 

Hi @"mrothen828", have you recently upgraded your OS, by any chance? Would you mind following the steps that my colleague has provided here, and let me know if this improves the situation at all?

Odd indeed @"cw95"! Can I send you an email, in order for us to have a closer look into this? 

Hey @"Squigley", if you try to add some small files in your account using the website, do you see an error message there as well?

Hey there @"Ben P.1", how are you today? You get to keep your existing referrals space no matter how many times you choose to upgrade & downgrade your account. The only thing that changes is the referral value. Dropbox Basic users earn 500 MB of free storage per referral, up to 16 GB. If you have any questions, let me know!

Hey there, @"cw95", happy Wednesday! Would you mind clearing your browser's cache, then trying again, please? If you could also try an incognito tab, that'd be lovely. If you're unsure as to how you can access an incognito, here are the steps for Chrome. Let me know what you find! 

Hi @"DCM-MvTN", thanks for the screenshots! Now, it's not entirely clear to me if you wish to have a shared link with editing or viewing only access. If you could clarify, that'd be amazing. Do you follow the steps mentioned here, in order to create a link with editing permissions? 

Hi @"ashcat"! Keep in mind that Dropbox for macOS on File Provider (an extension for apps to access and manage remotely synced files) uses Apple's updated File Provider API. That should target issues related to opening online-only files in third-party applications. For more info feel free to have a look here.…

Ehi, @"paolananne", grazie per aver postato qui! Hanno installato l'applicazione Dropbox su un computer unico? Se potessi anche controllare e assicurarti che abbiano verificato il loro account, sarebbe fantastico. Fammi sapere eventuali aggiornamenti! -- Hey there, @"paolananne", thanks for posting here! Did they install…

Hi @"Damien C.1", welcome to our Community! Would you mind clarifying the OS you're using on your mobile phone? When you open the app, do you see the notifications there, or not? Let me know more, and we'll take it from there! 

Hi @"mb_user", I hope you're doing well! I'd love to know which email provider you use on your end. Is it Hotmail or Outlook by any chance? Keep me posted, and we'll take it from there!

Hi @"mrothen828", let's jump right into this! As a first step, would you mind clarifying any troubleshooting steps you might have tried, in order for us to be on the same page? Have you tried uninstalling, and then re-installing the app? If you could also let me know the app's current version, and syncing status, that'd be…

Hi @"michael omahoney", are all these devices connected to the same network/WiFi? Have you tried using another way, like your mobile data, to connect and access our website, to see if that works? I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or…

Hey there, @"euanburton", thanks for posting here! Your feedback regarding our external drive has been very valuable and I will endeavor to make sure your voice is heard. I definitely see what you mean, and how it's affecting you while it's also not ideal. I will pass on your comments to the relevant departments so that we…