Megan Dropbox Community Moderator

Hey @"dommiz", let's jump right into this! Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? Let me know, and…

Hey @"gc_777", let's jump right into this! If I understand this correctly, you're using our website in order to download your file locally to your device, but only half of it ends up downloading. Can I ask how you received the content? Did someone send you a shared link, or something different? If I were you, I'd also…

Hey @"MD misbah", welcome to our Community! Would you be able to kindly share some additional info with us? Do you face the same issue as the OP mentioned above? Have you tried any troubleshooting steps on your end? Let me know, and we'll take it from there!

Hey @"domstefis", I just sent you an email, I'll see you there!

Hi @"DamienFA",I got you! I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there. Cheers!

Hi @"JBay", welcome to our Community! I got you! I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there. Cheers!

Hi there, Matt! Glad to know everything is settled for now. If you need anything else, don't hesitate to let us know! 🤗

Hey @"DamienFA", it seems that you took some time to reply to the originally escalated ticket, and it was closed due to inactivity. Have you checked for any connected devices, that would help you gain access to the files of the account? Please be aware that if we downgrade the account, Dropbox will not delete any of the…

Hey @"domstefis", thanks for the info, can I send you an email in order for us to have a closer look into this? 

No worries, @"ken1501"! I'm glad everything is settled! If you need anything else, don't hesitate to let us know! 💞

Hey @"DebraV", I'm guessing you're referring to the case you wish to share the content with someone, right? You should be good to share the content with them, of course. Provided that it exists inside your Dropbox account. As for the enhancements for the macros, we're still looking into this, as the changes gradually take…

Hey @"RSMT", amazing news! Thanks for the heads up, and if you need anything else, don't hesitate to reach out to us. 🤓

Hey @"DamienFA", let's jump right into this! Do you have access to the email address linked to the former employee's Dropbox account? If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm…

Hey @"Xmas Tree", considering you've last logged into the account 5-6 years ago, it sounds logical that the content wouldn't be there. As a last thing, you can always check your events page, to see if it's empty or not. The Events page at www.dropbox.com/events gives you an overview of all activity in your account…

Hey @"BigRev", happy Wednesday! Your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch!

Hey there, Debra! I'd be happy to help and explain as much as possible. Now, as the Help Center mentions: Dropbox is changing the way that Google Docs, Sheets, and Slides are created and stored in Dropbox. If you’ve created any Google Docs, Sheets, or Slides on dropbox.com, you’ll need to move or convert your files in…

Hey all! I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this. Thank you so much! 

Hey @"domstefis", welcome to our Community! As a first step, would you mind clarifying the OS you're using on your MacBook Air? Also, do you notice this behavior with every single recording? Have you tried uninstalling Capture, and then re-installing it at all since you first noticed it? Let me know more! 

Hey @"RSMT", thanks for posting here! If you could create a ticket number, and share it with us, that'd be amazing. Thanks a bunch! 

Hey @"DimitriD", I hope you're doing well! I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there! Thanks!

Hey @"Kwiebus", let's jump right into this! I'm guessing that if you try to preview the same .pdf document on your end, you don't face any issues, right? Which platform do the recipients use, when trying to open the file? Can you try to open the same document, using an incognito tab on your browser -where you're not signed…

Hi @"fourbanks", can you also clarify the app's syncing status? Does this occur when the files/folders are at the top level of your Dropbox folder or in a specific folder? Can you also please clarify if you're able to copy the shared link of the same files/folders when you navigate to them via the website?

I will get back to you as soon as possible @"Bigfishbelly". 

Awesome news @"RiaT"! If you need anything else, just give us a shout. 

Glad everything is back on track @"yasin shngz"! I'll see you around. 😎

Hey @"fourbanks", and how often does this happen on your end? If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox folder, I'd appreciate it. Have you rebooted your computer since you first noticed this?

Hey @"yasin shngz", it seems to be having a period "." which would be an invalid character, and could cause syncing issues. Have you tried renaming it, and checking to see if it then syncs locally on the machine? 

Thanks so much for the update, and for sharing that with us and other users too @"carinathomae"! In any case, if you need anything else, we'll be one post away, cheers! 😎

Hey @"fourbanks", let's jump right into this! You mentioned re-installing and also Edge browser, so it's not entirely clear to me if you're using our website, or desktop app. I'm assuming you're referring to the desktop app, is that so? If yes, then can you hover your mouse over the little Dropbox icon, on your task bar…

Hi @"Dave E.1", I'd be happy to help! As a first step, can you clarify your OS, and the version of the Dropbox app that you're using on your end? What is the syncing status of the app at the moment? Also, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the…