Megan Dropbox Community Moderator

Thanks for the added info @"glendaescobar"! Have you already checked your junk/spam folders? Here are a few additional things you can do on your end to ensure you receive our emails: You can ask your email administrator to add hellosign.com and mail.hellosign.com to their approved domain list. And also to add our IP…

Hi @"mdea1a", interesting. Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup? 

Hi @"glendaescobar", welcome to our Community! Let's jump right into this. If I understand the situation correctly, you're using links to users in order for them to sign, but they aren't receiving them, right? Feel free to correct me, if I am wrong. Could you walk me through the exact steps that you follow, and the…

No worries, we'll be waiting for your update @"sfmitch"! 😎

Hi @"mdea1a", out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

Hey @"sfmitch", no need, just try the advanced reinstall as you normally would. 

Hey @"ManonM1", thanks for posting on our Community! Can you check your spam folder, to see if the email went there? If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. Let me know how it goes.

Hi @"mdea1a", thanks for the screenshots! Based on the info that you shared with us, it seems that Backup is indeed disabled. Is your Downloads & Desktop folder both inside Dropbox as we speak? 

Hi there, @"Rohit Patel", let's jump right into this! Can you let us know this computer's exact OS version and which version of the Dropbox app you're using? I just want to clarify if you're using our stable version, or a beta one that could be causing this. Have you by any chance checked how many devices are currently…

Hi @"nicDUS", can you try to remove the automation momentarily, then re-enable it, please? 

Hi @"axe", happy Monday and sorry for the delay. If you're still facing issues with that, can I then send you an email, in order for us to have a closer look together? 

Happy Monday to all of you guys! Our team did the best that it could and worked on the reports you guys provided. This should be now fixed. Provided you still face the same thing on your end, don't hesitate to let us know, in order for us to have a closer look into this. Thanks everyone! 

Hey @"Agent V", based on the previous info and communication on this thread, it seems that my colleague @"Hannah" sent you an email, in order for you to have a closer look into this. Did you have a chance to reply back to her? 

Hi @"djaffee", welcome to our Community! Can you clarify if you wish for them to be able to use a specific template on Dropbox Sign, or sign a document? Provided it's something different, let me know more. Also, which page do they use on their end, in order to achieve that? Keep me posted, and we'll take it from there!

Hi @"janetali", happy December 1st! If I understand your request, it sounds like you wish for others to be able to re-share the File Request you created, is that right? In case I didn't get this one right, feel free to clarify it for me. Provided that you choose to share the File Request's link, others can also re-share…

Awesome, in this case you might want to clear your cache on Chrome @"lagger". In any case, it sounds like a browser specific issue. If you need anything else, give me a shout!

Hi @"Snowdrop", let's try one more thing, which is to restart the app. To restart the Dropbox desktop app: -Open your Dropbox desktop app if it isn’t running already. -Click the Dropbox icon in the menu bar at the top of your screen. -Click your profile picture or initials in the upper right of the window that appears.…

It might sound trivial, but can you try signing out of the app, then back in @"Simple"? 

Hey there @"BAMBU", let's jump right into this! Could you provide a screenshot of the app's exact status as shown on the app at the moment, along with the app's version? When did this start happening, and have you tried restarting the device? Let me know what you find - cheers!

Hi @"lagger", welcome to our Community! Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website? Have you also tried an incognito window on your web browser, and do you see the same thing there? Keep me posted, and we'll take it from there! 

Hey everyone, thanks for posting here! I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this. If you have any trouble doing that, don't worry I can definitely help with that, just let me know. However, if you manage to contact…

Hi @"bob47", let's jump right into this! Just to make sure we're on the same page: it now seems you've been able to sync both your Business and your Personal account using the app, but you have some issues when trying to switch between accounts, right? If not, feel free to clarify more. When you open your File Explorer are…

Hi there @"prestong777888" - sorry to hear you're having issues with this. Can you please open an incognito window on your browser instead, and give this one more try? Do you receive this error message right after inserting your Dropbox password or before that? Let me know what happens.

Thank you so much @"jungwook"! It seems your quota is 9.25GB and not the Basic 2GB. If you scroll to the bottom of this page, are you able to locate and calculate your referral space? Is it possible that you had a different kind of extra space, like a promo code that might have expired? 

Hi @"Damien C.1", it's my absolute pleasure, thanks for the info! Do you also use the latest Dropbox version on your mobile app? Also, it might sound trivial, but is it possible that you have connected a different Dropbox account to your Android? Do you see all the relevant notifications enabled when visiting this page? 

Awesome news @"mtozsu"! Keep an eye on it, and if it comes back we'll be here to tackle it down. 😎 Thanks a bunch!

Hi @"Snowdrop", is it possible that you have more than 300K files in your Dropbox folder, which would be the app's soft limit? If yes, do all these files sync locally? Would you mind checking the properties and Get info part of your Dropbox folder, to identify how many files you have there? 

Hi @"Kandg" & @"mimievarts", thanks for bring this to our attention! At the moment it's not possible to entirely remove it, unless you click "Got it", but your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so…

Hi @"besser26", I hope you're doing well! Unfortunately, it is not possible for you to revert to the previous version of the app the way they were before File Provider. The updated Dropbox for macOS on File Provider experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible…

Hey @"jungwook", odd, but thanks for checking! Do you have a different browser, that you can try using in order to check the plan page there? You can always try to clear the cache on your current one, and then try again.