Megan Dropbox Community Moderator

Hey @"Chelsea95", let's jump right into this! You mentioned that you uploaded these files to Dropbox, right? Did you do it using the desktop app on your old laptop, or the website? When was the last time you were able to see these files when visiting your account online? Can you also take a look into the events page, to…

Hey @"ambern1023", happy Friday, thanks for posting here today! You kinda responded for me, before me in your initial response. I'd also suggest tags, automations and naming conventions, in order to have an easier, clearer path and structure of your files, and Dropbox account. Keep in mind, that what you mentioned in the…

Awesome news, and don't worry at all @"Jtremel"! A little Thursday freak-out happens to the best of us. 😊 If you need anything else, let us know! 

Hey @"Jtremel", I'd be happy to help! Usually our system will send you a confirmation email within a minute or two of your transmission's completion letting you know it finished, or if it failed, and why. If you check your inbox, are you able to locate any emails there? As for the trilling, would you mind sending me a…

Hi @"Jtremel", sorry to hear about that! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"Mikeb365", thanks for the info! Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there? I'm assuming that if you save the file locally, it opens without an issue, right?

Hey @"Simon Heywood", welcome to our Community! Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual? Let me know more, and we'll take it from there!

Hey @"Mikeb365", let's jump right into this! Can you clarify the exact OS you're using on your end? Also, does this only happen when you use the Samsung email? Can you walk me through the steps that you follow, when trying to attach the files from Dropbox to your email, please? Let me know more!

Hi @"timmalloy", you can check your account's subscription here, and let me know.

Hey @"chriscam85", I just sent you an email. Reply back to me, and we'll take it from there!

Hey @"Archigos", glad you were able to figure it out! If you need anything else, don't hesitate to give us a shout!

Cool, thanks for clarifying, Toni! In this case, please ask them to follow the steps mentioned above, and I'll be waiting for your update.

Hey @"picard102", welcome to our Community! Would you mind clarifying the OS and Dropbox version that you're using on your end, please? You should be able to check the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Also, just to make sure we're on the same page here, have…

Yes please, @"toni R". Also, please clarify if they're sharing a link with you, or adding you directly to the shared folder. Let us know of any updates! Thank you!

Hey @"Archigos", let's jump right into this! Keep in mind, that referral bonus can go up to either 16 or 32GB depending if you have a paid account or not. Now, my guess for your case is that you either had a promotion, or coupon that might have expired while you used your paid plan. If you visit your plan page and scroll…

The next step would be for them to re-add you to it @"toni R".

Hi @"ekcarp", since you don't notice this behavior on any other browser, would you mind checking if you have any installed extensions in Chrome, that could be causing this? 

Hey @"atcinla", can you send me a screenshot of what it looks like on your end, when you try to click on a shared link, please? Just make sure none of your personal info is shown there. 

Hey @"nicholasjstock", welcome to our Community! This sounds like an interesting, and fun idea and thanks for sharing it with us here! If you need anything else from us, give us a shout!

Hey @"sgrbt", I just created a ticket on my end for you, I'll see you there!

Hey @"Jeremy11111", I'd be happy to help! If I understand correctly, it sounds like you moved a team folder, into your personal folder in a Business team, right? If you visit your account online, is the move complete? I'm only asking because Team folders can’t be moved into personal folders. However you can copy a team…

Hey @"toni R", you mentioned that if you share the link they can see the changes. So, a guess would be that you're working on a shared link with view only permissions, and not a shared folder. But let's make sure that this is the case there. Are you the owner of the folder? If so, would you mind removing the members from…

Hey @"sgrbt", in this case can we create a ticket on our end for you? 

Is it possible that you have more than 3 devices linked to your personal account @"sherryspies4"? Could you check here to see how many devices you have currently connected to your account?

Hey @"timmalloy", can you please clarify how many signatures you've used so far and what plan you are on? Could you also try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Hey @"August West", since I already sent you an email, and yet you didn't receive it, would it be possible for you to follow the steps mentioned above, in order to create a new ticket and send it back to me? If you have issues with that, I could try to send you a new email from scratch, but if you could first give it a go,…

Sure thing @"Sylvan "! Take your time, and let us know what you find once you're ready. 🤓 As for videos & photos, you can't attach videos, but you can click on the camera-like icon in order to attach your screenshots there. If you're using your mobile, you might need to access our Community through a browser, and request…

Hey @"sherryspies4", welcome to our Community! As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening? Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go? Let me know of any updates!

Hey @"toni R", welcome to the Dropbox Community, I hope you like it here! Let's take this one step at a time. So, it seems that you have a shared folder with others, is that correct? Did you share the folder directly using these steps, or maybe using a shared link? Feel free to clarify. One more thing: which platform do…

I'm afraid that wouldn't work @"timmalloy". You should be able to attach it here, using the camera-like icon when trying to respond back to us. Can you give this one a go?