Megan Dropbox Community Moderator

Hi @"Genie123", it sounds like you click the larger Dropbox icon, which opens your Dropbox folder locally. Can you try accessing the app's preferences by clicking the little Dropbox icon, next to your WiFi on your menu bar? If this doesn't work, you can also try your Backup page online. 

Hi @"cherkcom", do you share the folder using these steps, or sharing a link of that folder as mentioned here? Have you tried deleting the link and then re-creating it, or removing the members and then re-adding them to see if that changes things?

Hi @"hzee", definitely keeping a note of this! Your comments on syncing and how it works in this particular case have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!

Hi @"RJL", if you follow the link on my above reply, you should be able to see a step-by-step on how to do so. But here they are again. 

Hi @"RJL", can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the exact same number of files again?

Hi @"haisletjason", do you try to download everything in a bunch or individually? 

Hi @"cherkcom", I think Hannah meant a screenshot of the error that they see when they access the website and try to open the link there. 

Hi @"ee22", I'd be happy to help! The most common case for this scenario is another, third-party app accessing these files. If you have any other apps accessing your files, or an antivirus this could be it. What I would personally suggest, is what you've already tried in regards to security steps. You can also have a look…

Hi @"RJL", is the number of indexing and uploading files going down as we speak? 

Hi @"JoeEurope", I'd be happy to help! Our Basic plan starts with 2GB for everyone. However, if someone started with 5GB that would mean that either they sent out more referrals, or that they got some sort of promotional space. When you use our referrals with a Basic account you can get up to 16 GB. I hope this clarifies,…

Hi @"mossappeal", welcome to our Community! As a first step, would you mind clarifying the version of the desktop app, that you use on your end? What about the app crashing? Do you have a screenshot? Are these crashes similar to what the OP attached above? It'd also be helpful to know when did they start happening. Let me…

Hi @"sadsad", thanks for the added info! If you search inside your Finder for some example file names that you used to have on your Desktop, do you see any results pop-up? Also, you mentioned that the icon displays a different name. Which icon are you referring to? The app or online? Is it possible that you connected using…

I see, it sounds like our API section in the Community might be more helpful sharing any additional info with you, so I am going to be moving your message there @"sagar_lonkar". 

No worries @"OATTohatsu", I just created a new ticket for you. See you there! 

Hey @"Halyna", I just sent you an email. Reply back to me, and we'll take it from there, see you! 

Amazing news @"Genie123"! If you need anything else, we'll be one post away. Enjoy your Monday! 😎

Hi @"AndyGB", let's jump right into this! Can you clarify the app's precise syncing status, when you hover your mouse over the little Dropbox icon,on the menu bar next to your WiFi? Also, how long has this been happening? Have you tried fixing your hardlinks and permissions as outlined here? And if so, does syncing get…

Hey again @"alonzo86"! I checked, and it seems that we had an escalated ticket with you, in order for our Specialists to have a look at what might be causing that. Keep in mind that the ticket closed due to inactivity on your end. I'm assuming you tried the latest steps they provided, but you didn't have any changes,…

Absolute no inconvenience helping you @"Stvno"! Wishing you an amazing week ahead, take care! 😎

Hi @"nishantpanicker28", how are you today? Based on the info you provided, it looks like someone invited you to a shared folder, not a Family account. You can send them these steps, and ask them to invite you to the Family account. I hope this helps!

Hi @"hzee", thanks for posting here! It seems that other than the tilde character at the end of the file name, you're also using our beta version 189.3.8308. Just as a test, and to check more on this: would you mind renaming the file name through the web, to see if it then syncs without an issue? I'll be waiting for your…

Hi @"nicole1020", happy Monday, wishing you a great week ahead! As a first step, would you mind clarifying if you use Google Sign-in with your account, or if you simply used your email address, in order to create an account with Dropbox? If you used Google sign-in, do you remember if you set up a password for the account,…

Hi @"Halyna", let's see what we can find about this! As a first step, you can see our limits in this Help Center article. Now, if you wish to get more info about your specific link, I'd suggest that we open a ticket for you, in order to check with the specialists about this. I'm not sure they'd be able to provide you with…

Hey @"sagar_lonkar", I hope you're doing well! Would you mind clarifying for me if you use an API on your end when you see the above? If you have any screenshots, feel free to send it our way, in order for us to have a visual. Keep me posted! 

Hi @"Jess51", let's jump right into this! If I were you, I'd try clearing the cache of the app following these steps: On your mobile's home screen, tap the “Settings” button. Then tap “Storage.” In the “Storage” menu, tap either “Internal Storage” or “Other Apps” depending on your device. Find the application you want to…

Hi @"RCugs", I'd be happy to help! Can you walk me through the exact steps you follow when trying to share your nested folder? Do you use the web in order to do so? If so, have you tried a different browser by any chance? Feel free to send me a screenshot of the error message you mentioned above, if this happens again. Let…

In that case, can I send you an email in order for us to have a closer look into this @"TenaciousP23"? 

 Hi @"xeipher", welcome to our Community! Indeed, the option to install the Dropbox Power-Up within Trello is no longer available. You can however insert Dropbox links and attachments directly into Trello cards without downloading additional apps. You can see more about it here. As for other file managers, I'll leave this…

Hi @"Stvno", would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

Thanks for the screenshot @"cherkcom"! Is the folder that you're trying to share part of your backups in Dropbox by any chance? Or is it normally stored on your account?