Megan Dropbox Community Moderator

Hey @"heartleo", sorry to hear about that! You mentioned that when you try to access your account, it asks for either the 2FA code, or the 6-digit-security code, right? Have you tried using the latter? Have you also taken a look and tried the steps mentioned at this Help Center article? If I understood correct, it sounds…

Hi @"CAB2k", let's jump right into this! Do you get any specific errors when trying to share your folders/links with others? Did you also receive an email informing you about the ban? Let me know more, and we'll take it from there! 

Hey @"brendonf", you can try to contact Dropbox Support directly for this. How? Well, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed…

Hi @"Ron27 27", did you have the chance to review the content on the pages I provided above? If so, what did you find there? If you couldn't find your content there, that means that even if you added some files inside your Dropbox folder locally, they never synced online to your account. Therefore we would have no actual…

Hey everyone! Thanks for bringing this to our attention. Our engineers are aware, and actively working towards a fix. We'll update you soon with further news! 

Hi @"jeromebayawa", have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it? Could you also confirm the Dropbox version you're using on your end, please? You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar.…

Hi @"Rellek7", in order for us to have a clear visual, would you mind sharing some screenshots of the Dropbox folders in both paths? Do you see visible the Dropbox syncing icons in both of these folders? 

Hi there, @"Ron27 27", let's jump right into this! Was the content synced to your Dropbox account online? If yes, have you then tried accessing your deleted files page, or events page, in order to restore your content from there? Provided the content wasn't synced to our servers, then I'm afraid there's not much that we…

Hi @"iAMClare", welcome to our Community! It all depends on the account's plan that you have. If the file you're editing is stored in your personal account, you will not need a Microsoft account or Office license to edit your files. If the file is stored in your business account, you will need an enterprise Microsoft…

Hi @"thorelen", can I send you an email, in order for us to have a closer look into this?

Awesome, @"hzee"! If you need anything else, don't hesitate to give us a shout! 

Hi @"alokprasad19", thanks for letting me know! Are you sure the app is running at the moment? Also what is the sync status and version of the application? You can see that, if you hover your mouse over the Dropbox icon in your task bar. Also, are you able to see any other Dropbox options when you right click on your…

Hi @"The Head", let's jump right into this! So, just to make sure we're on the same page here, when you click "Open Dropbox" does the page stay like that? If you're on a Basic plan, can you check your Security tab online and make sure that you have less than 3 devices connected to your account, and that this doesn't…

Glad I could help, let us know if you need anything else and enjoy the rest of your week ahead @"Richplus"! 😎

Hi @"Richplus", keep in mind that deleted files use no quota, therefore if you permanently delete them that wouldn't make a difference. And I would also suggest following these steps, to check how much space each of your files is taking up, so that you can see if there's a specific one that's filling up your space. Feel…

Any time @"Genie123"! If you need anything else, give us a shout!

Hi @"Richplus", thanks for the screenshots! It seems your Backup isn't enabled. As for your storage space, it seems you're currently overquota, and you'd need to bring the space below 2.25GB. When you delete some of your content, do you notice the space there going down? Do you have any shared folders taking up space in…

You can either do it from your laptop, or click "I don't have access" and follow the steps there @"Genie123". 

Hi @"alokprasad19", let's jump right into this! Are you on a Dropbox Basic plan, while using a Windows machine? The option to make files available offline or online-only should only be on paid plans for Windows. Could you confirm what syncing icon you have on your files in the Dropbox folder? Let me know more!

Hi @"Gawlin", if you need anything else don't hesitate to let us know! 😎

Hi @"Richplus", if you click on the link I provided above in order to access your backup page, you should be re-directed to the page. Have you given this a go? Feel free to also send me a screenshot of your plan page, and what it reports there. Thanks!

Hey @"Richplus", sorry to hear you're having issues with this. Could you please navigate to your backups page and let me know if you have our feature enabled? Also, what's your plan tab reporting exactly In regards to your quota? Keep us posted!

Hi @"haisletjason", can I send you an email, in order for us to have a closer look into this? 

If this happens again, don't hesitate to let us know and we'll open a ticket on our end for you, in order to investigate further @"alonzo86"! 

Glad I could be of service @"Gazo76"! If you need anything else, let me know! 😊

Hi @"Gazo76", I'd be happy to help! In order for you to change from a paid to a free, Basic account you'd need to cancel your current subscription. You can find more info on how to achieve that here. If you have any questions, don't hesitate to let me know! 

Hi @"BobF1", I hope you're doing well! Let me clarify and add, that when we ask user after user to try a different browser, that's purely for troubleshooting purposes, not as a solution. If this is a behavior that you notice on Chrome, but not when you go to Safari that means there's a specific setting/plug-in/cache that…

Hi @"cherkcom", I totally understand that. It sounds based on everything that you described, that this is the error they get when they click the link that's embedded in the email they're sent, in order to join the shared folder, is that correct? If this is the case, could you then ask them to access their Sharing tab and…

Thanks for the info @"haisletjason" One more thing, please: are the files inside your account, or do you access them using a shared link that was sent to you? 

Got it, @"RJL"! Essentially, when you follow these steps, you essentially fix the permissions of your files, inside the Dropbox folder. Your files haven't changed, it just helps the app "read and understand" the permissions of the files a different way, in order to resolve any syncing troubles.