Megan Dropbox Community Moderator

Awesome news @"Fractal Tree"! In this case, keep an eye on this, and let us know if this happens again. Have a great week ahead! 😎

Awesome, in this case, can I send you a ticket, in order for us to have a look into this internally? 

Hey guys, can I send you a ticket, in order for us to have a look into this internally? 

Hi @"ScubaDevo", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"Roy2010", no worries let me share Sam's response here as well. Hi everyone, Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190). You can check our releases here, and we'll keep you informed on the progress. Thanks, Sam I appreciate your…

Hey @"Mikeb365", thanks for that! I was able to locate the ticket number reference, and it seems that the Specialized agents agree with what we have in mind. This would indicate that the issue is coming from the Samsung Mail app itself and not from Dropbox. In any case, and since this has already been reviewed by our…

Hey @"user39", I hope you're doing well! Would you mind clarifying your current OS, and the version along with the syncing status of the app, please? Let me know of any updates!

And one more confirmation @"toni R": when they re-added you to said folder, did you receive an email in order to add the folder inside your Dropbox account? Or did they do it a different way? 

Awesome news @"phantomenacer"! Wishing you a great week ahead! 😎

Hi @"Bigfishbelly", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll be happy to see you there! 

Hey @"jamsheedmaster", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hey @"Gbroady", let's jump right into this! When you say that you did that, but there were no changes, would you mind sharing some additional info in regards to the issue you're facing? Also, what did you try on your end? Keep me posted, and we'll take it from there! 

Hi @"erez" , thanks for the ticket numbers! I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

Hi @"Zairul" & @"Syllanis", I hope you're doing well! I just sent you both an email, in order for us to investigate further. I'll see you there!

Hi @"Hendrik Tibboel ", do you still have issues with this? If so, then I'm afraid you'd need to contact your email provider, and let them know more. 

Hi @"kyle88204", let's jump right into this! Have you tried disabling camera uploads and re-enabling it to see if this helps? If I were you, I'd also try clearing the app's cache, and checking again. You can do it this way: - Navigate to the “Account” tab. - Tap the gear icon in the upper-left corner of the screen. -…

Hi @"Meena 123", thanks for posting here! Would you be able to give us some additional info about the case, please? Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email? Let me know more, and we'll…

Hey there, @"Kris131", welcome to our Community! You mentioned that it's been many years since you last logged into your account. Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted. In this case, there's no way to recover any of the content. I hope…

Glad to know that it's now gone @"Gateman84"! In any case, and if you see anything similar don't hesitate to let us know. Have a lovely weekend ahead,enjoy!

Hey @"Gateman84", is it possibly a previously deleted file? Can you try clearing your browser's cache, and then checking again to see if the file is there? 

Hey @"Benefiction", sometimes upon unlinking, and re-linking the app this can happen. It is a bit odd that it now states you're not eligible, however I'd be happy to look a bit into this, if that's something that you'd like. All you have to do is let me know, and we'll jump right into this. In any case, I'm thrilled to…

Hey @"Benefiction", thanks for the rapid response! Yes, please if you could also check the article, that'd be amazing although you did a great job troubleshooting this on your end too. If you could also follow these steps to unlink and relink your computer: -Right-click the Dropbox icon in the system tray, or menu bar, by…

Hey @"erez" , is it possible that you have tried contacting our Support team about this? If so, would you be able to share the ticket number reference with me? 

Hi @"Syllanis", welcome to our Community! Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through? Let me know, and we'll take it from there!

No worries, we'll be waiting for your update @"Victoria334"! 

Hey @"Benefiction", I'd be happy to help! If I understand the issue correctly, it seems that your Mac moved to the File Provider for macOS structure, moving your Dropbox path in ~/Library/CloudStorage, right? If so, then please keep in mind that following a migration to the new Dropbox for macOS on File Provider, your…

Hey @"carinathomae", thanks for the update here! Yeah, I'd suggest that you give it a bit more time to sync any changes that you made, and then see how it behaves. In any case, if you need anything else, we're here!

Hey @"REL_IT", you mentioned that when checking both the app and online in your All files page, you can see the folder as is. However, can you clarify more about the "view only that's causing the issue"? Do you mean that the screenshot you attached above is when you try to click on the shared link? If you could walk me…

Hey @"Hendrik" Tibboel, I just sent you an email. I'll see you there! 

Hey @"Gateman84", let's jump right into this! Guessing from the screenshot, it looks like you're using our website. Have you tried a different browser by any chance? Just to see if you get the same behavior there. Also, do you use the desktop app locally on the device? If so, are you able to locate and delete the file…