Megan Dropbox Community Moderator

Hey @"DamienFA", it seems that you took some time to reply to the originally escalated ticket, and it was closed due to inactivity. Have you checked for any connected devices, that would help you gain access to the files of the account? Please be aware that if we downgrade the account, Dropbox will not delete any of the…

Hey @"domstefis", thanks for the info, can I send you an email in order for us to have a closer look into this? 

No worries, @"ken1501"! I'm glad everything is settled! If you need anything else, don't hesitate to let us know! 💞

Hey @"DebraV", I'm guessing you're referring to the case you wish to share the content with someone, right? You should be good to share the content with them, of course. Provided that it exists inside your Dropbox account. As for the enhancements for the macros, we're still looking into this, as the changes gradually take…

Hey @"RSMT", amazing news! Thanks for the heads up, and if you need anything else, don't hesitate to reach out to us. 🤓

Hey @"DamienFA", let's jump right into this! Do you have access to the email address linked to the former employee's Dropbox account? If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm…

Hey @"Xmas Tree", considering you've last logged into the account 5-6 years ago, it sounds logical that the content wouldn't be there. As a last thing, you can always check your events page, to see if it's empty or not. The Events page at www.dropbox.com/events gives you an overview of all activity in your account…

Hey @"BigRev", happy Wednesday! Your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch!

Hey there, Debra! I'd be happy to help and explain as much as possible. Now, as the Help Center mentions: Dropbox is changing the way that Google Docs, Sheets, and Slides are created and stored in Dropbox. If you’ve created any Google Docs, Sheets, or Slides on dropbox.com, you’ll need to move or convert your files in…

Hey all! I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this. Thank you so much! 

Hey @"domstefis", welcome to our Community! As a first step, would you mind clarifying the OS you're using on your MacBook Air? Also, do you notice this behavior with every single recording? Have you tried uninstalling Capture, and then re-installing it at all since you first noticed it? Let me know more! 

Hey @"RSMT", thanks for posting here! If you could create a ticket number, and share it with us, that'd be amazing. Thanks a bunch! 

Hey @"DimitriD", I hope you're doing well! I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there! Thanks!

Hey @"Kwiebus", let's jump right into this! I'm guessing that if you try to preview the same .pdf document on your end, you don't face any issues, right? Which platform do the recipients use, when trying to open the file? Can you try to open the same document, using an incognito tab on your browser -where you're not signed…

Hi @"fourbanks", can you also clarify the app's syncing status? Does this occur when the files/folders are at the top level of your Dropbox folder or in a specific folder? Can you also please clarify if you're able to copy the shared link of the same files/folders when you navigate to them via the website?

I will get back to you as soon as possible @"Bigfishbelly". 

Awesome news @"RiaT"! If you need anything else, just give us a shout. 

Glad everything is back on track @"yasin shngz"! I'll see you around. 😎

Hey @"fourbanks", and how often does this happen on your end? If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox folder, I'd appreciate it. Have you rebooted your computer since you first noticed this?

Hey @"yasin shngz", it seems to be having a period "." which would be an invalid character, and could cause syncing issues. Have you tried renaming it, and checking to see if it then syncs locally on the machine? 

Thanks so much for the update, and for sharing that with us and other users too @"carinathomae"! In any case, if you need anything else, we'll be one post away, cheers! 😎

Hey @"fourbanks", let's jump right into this! You mentioned re-installing and also Edge browser, so it's not entirely clear to me if you're using our website, or desktop app. I'm assuming you're referring to the desktop app, is that so? If yes, then can you hover your mouse over the little Dropbox icon, on your task bar…

Hi @"Dave E.1", I'd be happy to help! As a first step, can you clarify your OS, and the version of the Dropbox app that you're using on your end? What is the syncing status of the app at the moment? Also, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the…

Hey there, @"Philemon Paul", let's jump right into this! Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? Can you give it a go, and let me know how it goes? Thanks! 

Hey @"RahulT", welcome to our Community! Can you please send me a screenshot of the exact error you're getting and clarify how many devices you've linked to your Dropbox Passwords account? Let me know!

Hi @"Trudi", thanks for posting here today! When you say that it won't allow you to download anything, can you clarify which platform you're talking about? I'm asking, because you should be able to download content from the web, even if your account is full. With that being said, can you also check your account's plan…

Hey Toni, I just sent you an email, I'll see you there!

Hey @"RiaT", would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

Hm, thanks for the update, Carina! How many files are currently syncing locally to your Dropbox folder? You can right click on your Dropbox folder, and select "Properties" to double check that. Could you also try temporarily closing or disable any third party app, like a security or antivirus software, that could be…

Hey @"Christinasilk", welcome to our Community! If you were able to isolate that this happens when you use OneDrive -which is kind of expected to have issues when you use two cloud providers- then I'd suggest you try to use them individually. What I mean is that you can close OneDrive when you sync content to Dropbox, sync…