Megan Dropbox Community Moderator

Hey @"alcap25", I'm afraid you wouldn't be able to do that, at least not at the moment. 

Hey @"hirantha madhushanka", I hope you're doing well! I just wanted to check in with you, and ask if you're still receiving errors about this. Let me know! 

Hey there, @"giobertelli", let's jump right into this! Do you use the new File Provider version for Dropbox where your Dropbox folder is located in ~/Library/CloudStorage? If you locate your Dropbox folder, and then select Get Info, how many files do you see in said folder? I'd also suggest you take a look at this Help…

Amazing troubleshooting steps, before I could even suggest it, Andy! Well done. Have a lovely weekend ahead, and don't hesitate to get back to us if you need anything else! 😎

Hi @"andy011", welcome to our Community! On your new Mac, do you have the new File Provider update, where the Dropbox folder must be located in ~/Library/CloudStorage? If you could also let me know the OS you're using with your Mac, that'd be amazing. Can you hover your mouse over the little Dropbox icon on your menu bar,…

Hi @"Rellek7", definitely keeping a note of your feedback! If you need anything else, we'll be one post away!

Hi @"Jeminar", I can definitely forward your feedback to the appropriate areas so we can continue to improve. Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'm glad I could help with this, and we'll always be one post away. Have a lovely weekend ahead,…

Hi @"DJHoughton", let's jump right into this! Can you clarify which platform you're using when trying to download your files? Do you use the website, in order to do that? If so, have you tried a different browser by any chance? Do you get any specific errors? Let me know more, and we'll take it from there! 

Hi @"hwenco", welcome to our Community! I'm afraid there's no official way to go on about that, without also copying the files inside the respective folders. The only way I personally see in order for you to do that, would be to keep a note of the folder names manually. I hope this clarifies! 

Hey all, thanks for bringing this to our attention. I checked in with our Team, and it seems that we have been keeping an eye on it, and this is under our radar. Although we don't have a specific timeframe, we expect to work on it next year. We'll keep you updated! 

Hi there, @"kleep", happy Friday! It sounds like you're part of a Dropbox Business team, is that correct? When you mention admin folder, can you clarify more? Is this a team folder, or a personal shared one? Let me know more, and we'll take it from there!

Hi @"jeminar1", from what I understand you are trying to share a folder that contains other shared folders. Can you browse the content of the folder you are trying to share and see if there's any subfolder left there with the little two people icon on them?

Hi @"Jamie1970", welcome to our Community! Just to make sure we're on the same page here: it sounds like you can't access your Dropbox account, since you no longer sync your Dropbox account with 1Password, is that correct? If not, feel free to clarify and let me know more. Do you remember the email address you used with…

Hey @"Black_Cat", if you search for the file name in your Finder, do you get any results? 

Glad this is now fixed @"Davidh2"! Please keep an eye on it, and let me know if this happens again. Thanks! 

There is another way to do it @"jeminar1", but it might take some time since you have a large content. You can either individually download your folders from the Basic account, and then add them to the Professional one. Or you can basically swap the emails between accounts. You can try changing the emails by using a third…

Hey @"tbhhde", you mentioned in your previous post that you have issues changing your files from online-only to available offline. Let me know if this is still an issue. As for your syncing preferences, could you check the app, under the Sync tab and let me know what settings you have enabled there? In any case, we can't…

I checked again, and I can see the email on my end, and it was sent to this exact address. In this case, @"heartleo", can you try to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private…

Hi @"Rodger P", just a clarification: do you get this error when trying to share a folder, or when you try to access a shared folder? 

Hi @"heartleo", the email won't be in your Dropbox account. You need to check your email's inbox for it, can you give it a go? 

Hi @"alokprasad19", odd indeed, especially if you're using the same account. Have you tried the uninstall-reinstall process? 

Hi @"Mark Edington", in your initial post you mentioned the "copy dropbox link", but the screenshot shows something entirely different. Are you referring to the context menu by any chance? If so, could you send me a screenshot of that, and also let me know the app's exact syncing status? As for the menu interface, can you…

Hi @"BryanmMac", thanks for the info! I was able to locate the ticket number, and it seems the Specialist responded back to you; asking for more info, but the ticket was automatically closed since you didn't respond back. Were you able to check his reply, and provide the necessary info? 

Hi @"Davidh2", let's jump right into this! How exactly do you move these files? Which platform do you use on your end: mobile app, desktop app or website? Do you notice this behavior in a particular folder or all of them? Let me know more, and we'll take it from there!

Hey @"JanFrederik" & @"Rich", I checked with our Team and it seems that this feature isn't available to all of our users at the moment. This feature is for teams only. We will shortly update the information at the relevant Help Center article to reflect that. Thanks for bringing this to our attention! 

Hi @"heartleo", I just sent you an email, I'll see you there! 

I'm afraid that without access to your old phone, or emergency codes there's not much that we can do @"heartleo". However, what I can do is open a ticket on my end for you, in order to have a closer look into this, and make sure we've exhausted all our options. Would that be okay? 

Hi @"KC805", generally an expiration date on a link, and a banned link isn't the same thing. When a link expires, and someone visits a link after it expires, they'll see an error that says "This link is expired." Links don't expire on their own, you need to set it up. As for a ban, your sharing activity simply gets banned,…

Hi there, @"alcap25", let's jump right into this! You can create and send 250 individual shared links to as many recipients as you want. A good thing to keep in mind though, is the limits we have when it comes to sharing, in order to avoid any possible bans when it comes to your links. If you have any questions, let me…

Hi there, @"guidomastorna", let's jump right into this! Have you also tried restoring your content using your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes). You also mentioned that some of the content haven't been…