Megan Dropbox Community Moderator

Hey @"jjkaye", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know! 

Hey guys, You can see more about this in this related thread. If you have any questions, let us know. I hope this helps!

Hi @"jpa0568", let's jump right into this! It sounds like you're having this issue when trying to view the folder on the website. You mentioned that when you try to view your folder using the website on your phone, it works. Have you tried a different browser on your Mac? What about an incognito tab on your existing…

Hey @"Bach Huy Hoang", on our end we wouldn't be able to identify why this is happening, just the device this is happening from. It might be a shared folder, where members are deleting content, or even another program that edited or deleted the content. Do you have antivirus software or another cloud provider, such as Time…

Hey @"kvinna", thanks for posting here today! Have you tried to contact Dropbox Support directly for this, in order for them to locate and send you an invoice for this charge? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues.…

Hi @"Andrew_VM", how are you today? Can you clarify the version of the OS you're using, along with the version of the Dropbox app that you have installed on your mobile device? Let me know more, and we'll take it from there!

Hi @"Majid Abdi", can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Can you try the steps here (when applicable), to see if they help?

Hey @"AllanZola", welcome to our Community! If you follow the steps mentioned here under "How to create and share a Dropbox link with view-only access" you should be able to give them view-only permissions, which wouldn't allow them to edit the content. Is this how you shared the video link in the first place? Let me know…

In this case, can I send you an email in order for us to have a closer look into this @"giobertelli"? 

Hi @"georgebadovick", welcome to our Community! Do you have the same issue as the OP mentioned, or something different? Would you mind clarifying more, since this is a lengthy thread? Do you wish to restore files, or free up space from your Dropbox account? If it's something entirely different, feel free to describe more…

Hi @"Akka0", does this happen on a specific browser, or with multiple ones? Also same applies for your files: do you notice this behavior on some of your files, or with your entire content? 

Hey @"JoB76" & @"Akka0", let's jump right into this! Does this happen with all of your files, or some specific ones? If it's with specific files, can you clarify the file type, please? Have you made sure the files were fully synced to the web, before wiping your laptop? If you have any screenshots of the error message,…

Hey @"rubinen", welcome to our Community! I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay? Let me know! 

Hi @"Mats W", I'd be happy to! You've got a new ! Reply back to me, and we'll take it from there. Thanks!

I just sent you an email, I'll see you there @"pelino"! Cheers!

I just sent you an email, @"andrea_"! I'll see you there, cheers! 

Hey @"andrea_", I'm here to help! Would you mind if I was to open a ticket for you, in order for us to have a closer look into this? Let me know! 

Hey @"pelino", I'm here to help! Would you mind if I was to open a ticket for you, in order for us to have a closer look into this? Let me know! 

Hi @"lzsolt", welcome to our Community! Thanks for the heads up on this one! 400 does sound like quite a few files, so I'm guessing this was indeed related to the amount of content you were trying to upload at once. I'll forward your feedback to the appropriate areas so we can continue to improve. Glad to know it worked…

Hi @"Fridtjof1", have you checked what is taking up space on your hard drive? Is it Dropbox-related context or not? Also, if you access your general settings online, have you turned the Online-only files on Mac setting to "On"?

Hi @"Matt85", can you clarify the version of the browser you're using on your end? Have you made sure your browser is up-to-date? Also, for the sake of troubleshooting, can you let me know some example file types this happens with?

Hi @"jameswjesso", welcome to our Community! Do you get any specific errors when trying to contact our Support team via chat, or it simply doesn't work? In the meantime, you can always let me know more about the issue you're experiencing just to have a clear idea about that. Keep me posted, and we'll take it from there! 

Hi @"SMB Techie", thanks for posting here today! I was able to check the ticket number reference that you provided us with, and it seems the agent just replied back to you. Did you have a moment to review his response, and follow his steps? Let me know, and we'll take it from there!

Hi @"Matt85", thanks for the added info! Does this happen with all the file types that you add to the Paper documents, or specific ones? And how large are they? Also, do you access your files using paper.dropbox.com or are they located inside your Dropbox account?

Hi @"wjwtproperties", welcome to our Community! Have you tried any of the steps my colleague, @"Hannah" provided above? If so, where exactly do you have an issue? Feel free to send us a few screenshots, in order for us to have a visual too. Keep me posted!

Hi @"ilyasnsir", let's jump right into this! Can you clarify the exact version of the OS you're using, along with the version of the Dropbox app that you have installed on your device? Do you use WiFi, in order to preview the .gif files, or cellular data? Have you tried switching, just to examine the behavior of these…

Hey @"P32", let's jump right into this! What I would personally do, is to check the app's preferences, and then the Sync tab to make sure which path if my app syncing too. Once you made sure of that, can you also check the app's syncing status, and see if it's up to date? After that, double check the folder that isn't…

Hey @"DGT2", welcome to our Community! So, after reading your post, it seems you need to know more on how to make your files online-only, and how to disable your Backup. It sounds like you successfully moved your Dropbox folder from your C drive to your D drive, is that so? Now as for the online-only option, do you use a…

Hi @"GunnarBorer", how are you today? Would you mind sharing some additional info or screenshots with me? Are you on a Basic plan, trying to upgrade to a paid one? Let me know more, and we'll take it from there! 

Awesome news @"hubbabubbawv"! Wishing you a great week ahead, cheers! 😊