Megan Dropbox Community Moderator

Hi @"wilsonart", let's jump right into this! Does this happen with multiple links, from different sources or just this specific Vimeo link? When you reach that slide, does it appear empty? Let me know more, and we'll take it from there!

Hey @"DavidGilad", thanks for letting us know about this! Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email. Let me know! 

Hey there, @"mark_nefedov", I hope you're doing well! Have you tried using the steps mentioned in this Help Center article, by any chance? If not, can you give it a go, and let me know of the results? Thanks!

Hey @"khkannisto", happy Monday, let's see what we can find together here! Do you notice this behavior on a specific browser that you use, or multiple ones? Can you try using a different browser, just to notice if the behavior there is the same? If it it, would you mind sending us a few screenshots of what you mentioned,…

Hi @"debbie7142", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"Alifz", let's jump right into this! Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account? If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through? Let me know more, and we'll take it from there! 

Hey @"LozT", if you follow the steps I provided above, you should be able to contact our Support team directly. Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. If you have any questions, let me know! 

Hey @"Philemon Paul", have you only tried the process through Edge, or a different browser too? 

Hey @"Hrmanh", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. I'll be happy to see you there!

Hey guys, thanks for posting to our Community! Can you give me some additional info, please? Do you still notice the same behavior? Have you tried multiple browsers, and also clearing your cache? Let me know more! 

Hi @"sonaknoon", happy Monday, I hope you're doing well! Can you let me know the OS you're using on your device, along with the Dropbox version too? I just want to have an idea, and start excluding things that could be causing this, such as a beta version of the app. Keep me posted, and we'll take it from there!

Hey there @"nige45", let's jump right into this! As a first step, can you clarify what you mean when you say that all of your files are visible when you visit your account online? Are we talking about the content inside your Dropbox folder, or did you happen to enable Backup, by any chance? If you visit your app's…

Hey @"RobinVideo", when we mention a ticket, we essentially refer to the email chain that we have with you. I located the ticket number my colleague sent you, and I can see that you even responded back to it. You should be able to find all the updates, in that email back & fourth. 

Hey @"SveinTerje", keep an eye out on this and if you notice the same behavior once the file is fully synced, don't hesitate to reach out! 

In this case, can I send you an email in order for us to have a closer look @"jay h.5"? 

No worries @"domstefis", my pleasure! Keep me posted! 

Hey @"jay h.5", thanks for your patience! Do you still face the same issue on your end? 

Hey @"domstefis", I responded to you around 3 hours ago. Have you not received my email? 

Awesome news @"Grover"! Thanks for keeping us on the loop, and we are happy to see that you're pleased. Enjoy the rest of your week ahead! 😎

Hey @"gc_777", I meant browser extensions, and after clearing your browser's cache. You can also try an incognito tab while you're at it, that should be wonderful. Let me know of any updates!

Hey @"gc_777", thanks for the heads up! I'm assuming it's jump that one item in the shared link, right? Is it possible that the link contains more than 100K items in it? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your…

Hey @"Dave E.1", what did your version history report as my colleague, Jay asked? Can you also send us a screenshot of your recents as shown on your end, in order for us to have a visual too? Just make sure to hide any personal info that might be shown there. 

Hey @"REL_IT", thanks for clarifying! It sounds like our API part of our Community would be able to help better with this, since we're talking about an app that you've created on your end. I'm going to be moving your thread there, and an agent will take over, thank you!

Hey @"dommiz", let's jump right into this! Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? Let me know, and…

Hey @"gc_777", let's jump right into this! If I understand this correctly, you're using our website in order to download your file locally to your device, but only half of it ends up downloading. Can I ask how you received the content? Did someone send you a shared link, or something different? If I were you, I'd also…

Hey @"MD misbah", welcome to our Community! Would you be able to kindly share some additional info with us? Do you face the same issue as the OP mentioned above? Have you tried any troubleshooting steps on your end? Let me know, and we'll take it from there!

Hey @"domstefis", I just sent you an email, I'll see you there!

Hi @"DamienFA",I got you! I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there. Cheers!

Hi @"JBay", welcome to our Community! I got you! I just created a ticket on my end for you, in order for us to have a closer look into this, I'll see you there. Cheers!

Hi there, Matt! Glad to know everything is settled for now. If you need anything else, don't hesitate to let us know! 🤗