Megan Dropbox Community Moderator

Hey @"spiralos", let's jump right into this! Would you be able to share some additional info for me to understand better the situation at hand? What is the exact issue you're facing? Do you notice any errors when trying to locate and open your files, and if so, which platform do you use? Keep me posted, and we'll take it…

Hey @"jfvolz", sorry to hear you're having issues with this. May I ask if you've tried an alternative payment method to upgrade your account? Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too? Thanks so much!

No worries @"LozT"! I just reached out via email, and I'll be happy to see you there. Cheers!

嘿@apiplein，您的 Google 帐户和 Apple SignIn 是否有相同的电子邮件地址？ 尝试使用最新版本登录时收到的具体错误消息是什么？ -- Hey @"apiplein", do you have the same email address linked with both your Google account, and your Apple SignIn? What is the specific error message you get when trying to sign in using the latest? 

Hey @"Daniel B.123", let's jump right into this! Based on everything that you described, it sounds like this might be a problem coming directly from WeTransfer and not us. I'm saying that, since you essentially mentioned some issues on their app, so they would be the ones able to troubleshoot and share info with you. Have…

Awesome, thanks for the update @"bizarrodancer"! If you need something else, please let me know and I will be more than happy to help every step of the way! 

Are we referring to the laptop or your desktop @"bizarrodancer"? Since both devices are up-to-date, you should be able to see the changes reflected both on the web, and inside the Dropbox folder on each of the devices, is that so? 

Hey @"bizarrodancer", so just to make sure we're on the same page here: both your desktop, and your laptop are "up to date" at the moment? Could you kindly send me a few screenshots of your activity folder, along with your syncing status and what you see there? If you check online, are you able to see your files there? If…

Hi @"MarioC", thanks for letting me know more about this! Since you use macOS, can you please try the steps in the following Help Center article, in order to edit or turn off your accessibility settings, to see if you still get the same results?

Hey @"jameshodgart", if you made sure that you're looking at the correct account, could you have a look at your events page and let me know what you find? This is the place where all uploads,edits, and deletions are normally logged so it should give you a hint. Also, when was the last time you had signed into your account,…

嘿@apiplein，感谢您在这里发帖！ 您能分享一些额外的信息吗？ 您是否面临OP提到的同样问题？ 您可以访问与您的 Dropbox 帐户关联的电子邮件地址吗？ 任何关于这方面的额外知识都会帮助我帮助你。 让我了解更多信息，我们将从那里开始！ -- Hey @"apiplein", thanks for posting here! Would you be able to share some additional info, please? Do you face the same issue as mentioned by the OP? Do you have access to the email address linked…

Hey @"HAL900O", thanks for the heads up on this! Glad to see our Support team could shine some light on the case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"BenjaminHeller", let's jump right into this! From my understanding, it sounds like you just updated your app to the new File Provider macOS version, is this correct? When you say that Dropbox needs to be hidden, would you be able to give me some more context? Do you mean from the sidebar on your Finder? I'd like to…

Thanks for that @"cristiandj81"! What about the app's syncing status? I'm asking, because that'll give us a precise idea if the app is syncing, stuck syncing or syncing slowly and would also give us the number of files, and size it's syncing.

Hi @"Christa76", no worries I am here to help! I just created a ticket on my end for you, and I'll be happy to see you there. Thanks a bunch! 

Hey @"MarioC", thanks for posting here! When did this start happening? Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please? Keep me posted, and we'll take it from there!

Hey @"Arden Luke", let's jump right into this! Have you tried a different browser, in order to access your Dropbox account and delete some of your content? In any case, you should be able to click our camera-like icon when you try to respond back to us, and attach your screenshot here of what you see on your end. Keep me…

Hi @"cosmozorb", happy Monday! We definitely can! I just sent you an email. Reply back to me, and we'll take it from there. Thank you! 

Hi @"Robert Paterson Composer", let's jump right into this! If you’re on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours, every Monday-Friday. You can see more about that here. You could try again today, or if you wish you can send an email…

Hi @"JoeZL", thanks for posting here! You mentioned that this happens with files downloaded into Dropbox folders. Would you mind clarifying if this issue happens with files you downloaded from your account online, or if you use our desktop app? Does it happen with all of your files, or specific file types? Keep in mind…

Hey @"Joak0695", I'm here to help! Do you get any specific errors, or is the app not reacting at all? Have you tried uninstalling, and then re-installing it? Let me know more, and we'll take it from there!

Hey @"ZacharyHarvey", thanks for posting on our Community! Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there? Let me know how it goes.

Hi @"cristiandj81", let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? That'll help me have a clear idea on what steps we should follow next. Let me know more!

Hi @"bizarrodancer", let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? That'll help me have a clear idea on what steps we should follow next. Also, how large are the files you uploaded there? Let me…

Hi @"Roberto B.9", let's jump right into this! When you say it's not for menu, would you like to share some additional info with us, about your situation? Sharing your exact Window OS, and your app's version and syncing status would also help me as I start to build an idea of what's happening on your end, and how we can…

Hey @"TarouTanaka", sorry to hear you're having issues with this. Have you checked your email's spam/junk folder to see if the emails end up there somehow? You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again. Let me know of any updates! 

Hey there, @"MikeBook", I'd be more than happy to help! As a first step, would you mind clarifying the app's current syncing status? Just so that I can have an idea, and see if it's still syncing content, or if it's up to date. If you could also attach a screenshot of the folder's properties, that'd be splendid. I'll be…

Hi @"danielboist", I hope you're doing well! At the moment, that isn't an option. I'll forward your feedback to the appropriate areas so we can continue to improve. Let me know if you need anything else!

Hi @"numaan", would you mind sending us a screenshot of the message you get when trying to share a link to the folder, please?

Hey @"WithFeeling", great job opening a ticket, and thanks for sending it over! I was able to locate it on our system, and I can indeed see that it's been worked on. Hey @"numaan", is that parent folder shared with others, by any chance? Because it does sound like this might be the case there.