Megan Dropbox Community Moderator

Hey @"Sylvan ", welcome to our Community! Keep in mind, that the mobile Dropbox app uploads your content in full resolution. However, when you try to preview them inside the app, you will see a scaled down version for faster loading. With that being said, do you notice the same behavior in the loss of the HDR quality, even…

Hi @"AO6888", that behavior is quite odd. Does this happen only when you use the app, or when you upload a file using the website too?

Hi @"moyay", do you notice this behavior only when you use your Dropbox folder/content? I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and hover your mouse. That should give you the version of the app that you're using.

Hi @"gregoirc", welcome to our Community! Would you mind clarifying if you're referring to Dropbox Capture, Dropbox Replay or perhaps about previewing a file in your Dropbox account? What file type are you referring to? Keep me posted!

Hey @"chriscam85", let's jump right into this! I'd love to be able to investigate further on this. Would you mind if I reach out to you via email, in order for us to have a closer look? Let me know, and we'll take it from there! 

Hi @"Ravi Mane", thanks for letting us know more about that! Can I send you an email, in order for us to investigate further? Let me know!

Hi @"ProfCJJ", keep in mind that during an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload. The Dropbox client will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the…

Hey there @"doubleezat", thanks for posting here today! Does this happen with your Dropbox folder, or any other folder on your device? As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running? Let me know what you find, and we'll…

No need to post your email on a public forum @"GraniteConsulting". I just sent an email to your Community-linked email address. I'll see you there, cheers!

In this case, can I send you an email, in order for us to have a closer look together @"bluecrab347"? 

Hey @"Djbirnbaum1 ", welcome to our Community! You can see more about selective sync conflicts, how to prevent them from happening and what you can do about them at this Help Center article. Are the conflicts duplicated content? Have you tried manually removing them? Let me know more!

It shouldn't compress any of the content, no @"wailnguitars". However, I'm wondering if all of the files inside your Backup are synced locally. When you open your Backup, what kind of icons do you see next to your files/folders? 

Hi @"buroz", I hope you're doing well! Keep in mind that when using this feature, the files/folders would still appear inside your Dropbox folder. They wouldn't disappear from there, they would just count as 0 bytes. With that being said, can you clarify the size they take up inside your hard drive, and the app's current…

How long has this been going on @"bluecrab347"? Have you tried any of the steps mentioned at this Help Center article? 

Hey @"JustPilz", no worries, I'm here to help! Can I send you an email, in order for us to have a closer look into this? Let me know more! 

Hey @"hamptondude8", I hope you're doing well! I have a feature in mind, that you can see more about in this Help Center article. Do you think this would suit your needs? The only downside is that it's not available to Dropbox Basic users. If not, would you be able to share some info as to what exactly it is that you have…

Hey there @"webspin", thanks for posting here today! As a first step, can you clarify your OS, please? If you open your Dropbox folder locally, do you see any files/folder with the blue syncing icons maybe? That should give you an indication as to which files are in the process of syncing. As for your question: if you have…

Hey @"lament", your feedback regarding our Backup has been very valuable and I will endeavor to make sure your voice is heard. I can totally see where you're coming from, and I will pass on your comments to the relevant departments so that we can further improve our product. 

Hi @"beyon", is it safe to guess that you're also using a Dropbox Basic plan on your end? In order for you to be able to make your files online-only, you need to either update to the latest version of Dropbox for macOS on File Provider. Or, if you’re on Dropbox Basic and you’d like to save storage space on your device, you…

Hey @"wailnguitars", does your Backup also show as unfinished when you visit your Backup page online? If so, could you send me some screenshots, in order for me to have a visual of the entire situation that you described, please? 

Hi @"JonM2", welcome to our Community, and happy 2024! Can you send me a screenshot of the "Couldn't download" error you keep receiving on your devices, please? Does it happen on both your PCs and Mac devices too? If you could also give me some example file/folder names that this happens to, I'd appreciate it. Keep me…

Hey @"TenaciousP23", happy 2024! I just sent you an email! I'll be happy to see you there! 

Hi @"gjwolfswinkel", thanks for the screenshots! It seems you're using the beta version of our app. To eliminate the possibility of this causing the syncing issue, can you try going into your account settings on the Dropbox website, and turning Early releases off? After that, install one of the stable builds of the Dropbox…

Hi @"bluecrab347", can you also send me a screenshot of the app's exact syncing status, in order for me to have visual please? 

Hi @"JB M.2", happy 2024, wishing you all the best! The ideal scenario would be to allow everything to sync from the website locally, during a new installation. However, another alternative that you can follow is to use an external drive in order to copy your Dropbox folder from device 1 to device 2. Then during the…

Hi @"Audax", awesome, thanks for clarifying! Would you mind following these steps, in order to perform an advanced re-install, please? 

Hi @"Mamito", it's rather odd that this happened when you downloaded the file too. That would indicate that the file is downloaded that way. Have you tried previewing these files online on the web? If not, can you give it a go?

Allow me then to share the response here as well: A change was made recently which surfaces these issues in Dropbox's Sync issues UI, but this specific issue previously existed before that recent change. When Dropbox on macOS uses File Provider, macOS specifies certain filenames types that they will ignore, including…

Hey there, @"skreidle", thanks for posting here! If you have some screenshots, they'd definitely be more than welcome. Have you tried clearing the app's cache and/or signing out and back in since you first noticed this? I've also merged you into this relevant thread, where others have experienced the same issue. Can you…

Hey there, @"Gordo1", thanks for posting here! If you have some screenshots, they'd definitely be more than welcome. Also, if you search for the content online, are you able to locate them there? I would like for you to locate your Dropbox icon, on the menu bar, next to your WiFi and date and hover your mouse there. That…