Megan Dropbox Community Moderator

Hey @"sundevelopers", let's try one last thing, please. I saw that the file is an xlsx. Could you try opening it, using Office Online, and then directly printing it from there, to see if you get the same results? 

Hi @"Aadne", glad we're getting there one step at a time! I definitely see where you're coming from, and it's not ideal, however I'm afraid that doing it one-by-one is the only way that I know of, that this can be done. Also, the backlash seems to be the culprit of these specific syncing issues, that need to be renamed. 

Hey @"sstoneb", don't worry and take your time for sure! Your safety comes first after all. Once you're back on the device, I'd love to have a few screenshots of your syncing status, and recent activity as shown in the app if possible. Also, do you have any third party app, like a security app, that could be hindering the…

Hi @"sstoneb", welcome to our Community! Can you please check the sync status of the Dropbox application, to see if there are any error messages there? You can see that by hovering your mouse over the Dropbox icon in your system tray. Also, can you click on your avatar in the app's preferences and then on the 'View sync…

Hey @"robertcohen", when you say folder, are you referring to your Dropbox folder?

Hey @"Pdigilio", sorry to hear about that! If I understand the situation here, it sounds like you're using the website to upload some content into your Dropbox folder but you're having some speed issues, correct? If not, then feel free to clarify more. You mentioned that you've already contacted our Support, so feel free…

Now that's what I like to hear @"frotierstds"! Have a wonderful week ahead, and if you need anything else, give us a shout! 😎

Hey @"frotierstds", awesome! Let us know if that changes things at all! 

Hey @"Aadne", I see, thanks for letting me know! Have you tried searching for the file names in your Finder? Also, can you clarify the exact OS, along with the app's syncing status and Dropbox version, in order for me to have a clear picture, please? 

Hey @"robertcohen", would you mind trying one more thing, please? You can find Nancy's steps here. If you could follow them, and let me know the results, that'd be great. Provided that these steps still don't work, let me know and I'll be happy to open an email on my end for you, in order for our specialized agents to…

Hey @"Elizmi", thanks for reaching out to the Dropbox Community today. Which browser are you using to download the files? Do you see any difference, if you download them from a different browser or a private browsing window? Also, how large is the zip file once it is compressed and downloaded? Keep me posted.

Since the agent working on your case is a specialized one for these specific cases, I'd personally suggest to go ahead with any questions that you might be having and ask him in the email chain @"AGR_WDC". I'm suggesting that, since they have more visibility on account-specific stuff than us. 

Hey @"nichs2", I just sent you an email to your Community-linked email address, and I'll be happy to see you there!

Hi @"MikeHenderson", would you be able to attach here some screenshots of the visual you see, in order for me to have a clear picture too? Also, what is the exact OS you're using on your Mac? 

Hi @"Mehdi5", thanks for posting here! Have you tried any troubleshooting steps on your end, like quitting, or re-linking the app? Do you still see both your Dropbox folder, and content in their original path, as the OP mentioned? Let me know more, and we'll take it from there!

Hi @"nichs2", can I send you an email, in order for us to have a closer look into this?

Hey @"AGR_WDC", thank you for the ticket number! I can see that the agent responded back to you. Did you have the chance to review his response? 

Hi @"MikeHenderson", thanks for posting here today! I'm assuming you're talking about the Replay add-on, is that right? When you say it's not usable for you, would you be able to elaborate a bit more, please? What is happening on your end? Let me know more!

Hey @"101001101", thanks for the speedy response! Since the content has been removed, and since you're not using camera uploads this shouldn't be an issue. The only thing that I can think of is that the bad internet connection might have somehow hindered or got in the way of the uploading phase, and the content was…

Hi @"Mickey T.", I hope you're doing well! Have you tried moving the folder back to where it initially was? You can see more on how to do this here. If you faced any difficulties while doing so, let me know and I'll be happy to help. Thanks a bunch! 

Hey @"NancyGribler", what did you see when you visited your events page? Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account? 

Hi @"JP888", I'm afraid we can't do SMS verification for that case. However, I'd like to help as much as possible. Would it be okay to send you an email, in order to then send your ticket to our specialized agents to have a look at this?

Hey @Bayrem Fitouri, I hope you're doing well! When you say your account was stolen, would you be able to share some additional info with us, please? Was your account hacked by any chance? If so, feel free to take a look at this Help Center article. Let me know more!

Hey @"101001101", let's see what we can find about this together! You mentioned that you initially tried to copy them to Dropbox, but that didn't work. What steps did you follow in order to copy them? Are these files currently inside your camera roll? And if so, do you also have your camera uploads enabled? Let me know…

Hi @"codreanuflavius", thanks for clarifying! In this case, then there's not much that we can do. Once an account is deleted due to inactivity, the content isn't recoverable. I hope this clarifies! 

Hi @"Stephen P.32", I definitely see what you mean, and your points are definitely valid. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product!

Hi @"Stephen P.32", thanks for posting here today! Have you tried changing the folder back to online-only? Can you give it a go, and let me know how it goes? In general, we suggest that you allow for the content to sync, and then change them back to how they were, but quitting the app and resuming it might do the trick.…

Hey @"Mamede", have you checked your account's deleted files page, or into the recycle bin of your device, to see if you can find the deleted content there? Also, when you check your backup page online, what's the status of your Backup at the moment? 

Hey, Patricia! If you click the Apple menu, and then navigate to About This Mac, then click Storage and Manage, that should give you an idea of the files taking space to your account. Do you see any files/folders there, that you have already marked as online-only? 

Hey @"RalphT", thanks for clarifying! If you click the "Dropbox" path in Locations, where does it take you? Also, can you access the folder by clicking the Dropbox icon, and then clicking the little folder icon in the pop-up? This should re-direct you in your Dropbox folder and their files.