Megan Dropbox Community Moderator

Hey @"Benefiction", sometimes upon unlinking, and re-linking the app this can happen. It is a bit odd that it now states you're not eligible, however I'd be happy to look a bit into this, if that's something that you'd like. All you have to do is let me know, and we'll jump right into this. In any case, I'm thrilled to…

Hey @"Benefiction", thanks for the rapid response! Yes, please if you could also check the article, that'd be amazing although you did a great job troubleshooting this on your end too. If you could also follow these steps to unlink and relink your computer: -Right-click the Dropbox icon in the system tray, or menu bar, by…

Hey @"erez" , is it possible that you have tried contacting our Support team about this? If so, would you be able to share the ticket number reference with me? 

Hi @"Syllanis", welcome to our Community! Have you tried adding the no-reply@dropbox.com address into your contacts list, in order to ensure that email goes through? Let me know, and we'll take it from there!

No worries, we'll be waiting for your update @"Victoria334"! 

Hey @"Benefiction", I'd be happy to help! If I understand the issue correctly, it seems that your Mac moved to the File Provider for macOS structure, moving your Dropbox path in ~/Library/CloudStorage, right? If so, then please keep in mind that following a migration to the new Dropbox for macOS on File Provider, your…

Hey @"carinathomae", thanks for the update here! Yeah, I'd suggest that you give it a bit more time to sync any changes that you made, and then see how it behaves. In any case, if you need anything else, we're here!

Hey @"REL_IT", you mentioned that when checking both the app and online in your All files page, you can see the folder as is. However, can you clarify more about the "view only that's causing the issue"? Do you mean that the screenshot you attached above is when you try to click on the shared link? If you could walk me…

Hey @"Hendrik" Tibboel, I just sent you an email. I'll see you there! 

Hey @"Gateman84", let's jump right into this! Guessing from the screenshot, it looks like you're using our website. Have you tried a different browser by any chance? Just to see if you get the same behavior there. Also, do you use the desktop app locally on the device? If so, are you able to locate and delete the file…

Hey @"Chelsea95", let's jump right into this! You mentioned that you uploaded these files to Dropbox, right? Did you do it using the desktop app on your old laptop, or the website? When was the last time you were able to see these files when visiting your account online? Can you also take a look into the events page, to…

Hey @"ambern1023", happy Friday, thanks for posting here today! You kinda responded for me, before me in your initial response. I'd also suggest tags, automations and naming conventions, in order to have an easier, clearer path and structure of your files, and Dropbox account. Keep in mind, that what you mentioned in the…

Awesome news, and don't worry at all @"Jtremel"! A little Thursday freak-out happens to the best of us. 😊 If you need anything else, let us know! 

Hey @"Jtremel", I'd be happy to help! Usually our system will send you a confirmation email within a minute or two of your transmission's completion letting you know it finished, or if it failed, and why. If you check your inbox, are you able to locate any emails there? As for the trilling, would you mind sending me a…

Hi @"Jtremel", sorry to hear about that! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"Mikeb365", thanks for the info! Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there? I'm assuming that if you save the file locally, it opens without an issue, right?

Hey @"Simon Heywood", welcome to our Community! Can you kindly send me a screenshot of the error message you mentioned above, in order for me to have a visual? Let me know more, and we'll take it from there!

Hey @"Mikeb365", let's jump right into this! Can you clarify the exact OS you're using on your end? Also, does this only happen when you use the Samsung email? Can you walk me through the steps that you follow, when trying to attach the files from Dropbox to your email, please? Let me know more!

Hi @"timmalloy", you can check your account's subscription here, and let me know.

Hey @"chriscam85", I just sent you an email. Reply back to me, and we'll take it from there!

Hey @"Archigos", glad you were able to figure it out! If you need anything else, don't hesitate to give us a shout!

Cool, thanks for clarifying, Toni! In this case, please ask them to follow the steps mentioned above, and I'll be waiting for your update.

Hey @"picard102", welcome to our Community! Would you mind clarifying the OS and Dropbox version that you're using on your end, please? You should be able to check the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Also, just to make sure we're on the same page here, have…

Yes please, @"toni R". Also, please clarify if they're sharing a link with you, or adding you directly to the shared folder. Let us know of any updates! Thank you!

Hey @"Archigos", let's jump right into this! Keep in mind, that referral bonus can go up to either 16 or 32GB depending if you have a paid account or not. Now, my guess for your case is that you either had a promotion, or coupon that might have expired while you used your paid plan. If you visit your plan page and scroll…

The next step would be for them to re-add you to it @"toni R".

Hi @"ekcarp", since you don't notice this behavior on any other browser, would you mind checking if you have any installed extensions in Chrome, that could be causing this? 

Hey @"atcinla", can you send me a screenshot of what it looks like on your end, when you try to click on a shared link, please? Just make sure none of your personal info is shown there. 

Hey @"nicholasjstock", welcome to our Community! This sounds like an interesting, and fun idea and thanks for sharing it with us here! If you need anything else from us, give us a shout!

Hey @"sgrbt", I just created a ticket on my end for you, I'll see you there!