Megan Dropbox Community Moderator

Thanks so much for the update, and for sharing that with us and other users too @"carinathomae"! In any case, if you need anything else, we'll be one post away, cheers! 😎

Hey @"fourbanks", let's jump right into this! You mentioned re-installing and also Edge browser, so it's not entirely clear to me if you're using our website, or desktop app. I'm assuming you're referring to the desktop app, is that so? If yes, then can you hover your mouse over the little Dropbox icon, on your task bar…

Hi @"Dave E.1", I'd be happy to help! As a first step, can you clarify your OS, and the version of the Dropbox app that you're using on your end? What is the syncing status of the app at the moment? Also, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the…

Hey there, @"Philemon Paul", let's jump right into this! Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? Can you give it a go, and let me know how it goes? Thanks! 

Hey @"RahulT", welcome to our Community! Can you please send me a screenshot of the exact error you're getting and clarify how many devices you've linked to your Dropbox Passwords account? Let me know!

Hi @"Trudi", thanks for posting here today! When you say that it won't allow you to download anything, can you clarify which platform you're talking about? I'm asking, because you should be able to download content from the web, even if your account is full. With that being said, can you also check your account's plan…

Hey Toni, I just sent you an email, I'll see you there!

Hey @"RiaT", would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

Hm, thanks for the update, Carina! How many files are currently syncing locally to your Dropbox folder? You can right click on your Dropbox folder, and select "Properties" to double check that. Could you also try temporarily closing or disable any third party app, like a security or antivirus software, that could be…

Hey @"Christinasilk", welcome to our Community! If you were able to isolate that this happens when you use OneDrive -which is kind of expected to have issues when you use two cloud providers- then I'd suggest you try to use them individually. What I mean is that you can close OneDrive when you sync content to Dropbox, sync…

Awesome news @"Fractal Tree"! In this case, keep an eye on this, and let us know if this happens again. Have a great week ahead! 😎

Awesome, in this case, can I send you a ticket, in order for us to have a look into this internally? 

Hey guys, can I send you a ticket, in order for us to have a look into this internally? 

Hi @"ScubaDevo", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"Roy2010", no worries let me share Sam's response here as well. Hi everyone, Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190). You can check our releases here, and we'll keep you informed on the progress. Thanks, Sam I appreciate your…

Hey @"Mikeb365", thanks for that! I was able to locate the ticket number reference, and it seems that the Specialized agents agree with what we have in mind. This would indicate that the issue is coming from the Samsung Mail app itself and not from Dropbox. In any case, and since this has already been reviewed by our…

Hey @"user39", I hope you're doing well! Would you mind clarifying your current OS, and the version along with the syncing status of the app, please? Let me know of any updates!

And one more confirmation @"toni R": when they re-added you to said folder, did you receive an email in order to add the folder inside your Dropbox account? Or did they do it a different way? 

Awesome news @"phantomenacer"! Wishing you a great week ahead! 😎

Hi @"Bigfishbelly", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll be happy to see you there! 

Hey @"jamsheedmaster", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hey @"Gbroady", let's jump right into this! When you say that you did that, but there were no changes, would you mind sharing some additional info in regards to the issue you're facing? Also, what did you try on your end? Keep me posted, and we'll take it from there! 

Hi @"erez" , thanks for the ticket numbers! I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

Hi @"Zairul" & @"Syllanis", I hope you're doing well! I just sent you both an email, in order for us to investigate further. I'll see you there!

Hi @"Hendrik Tibboel ", do you still have issues with this? If so, then I'm afraid you'd need to contact your email provider, and let them know more. 

Hi @"kyle88204", let's jump right into this! Have you tried disabling camera uploads and re-enabling it to see if this helps? If I were you, I'd also try clearing the app's cache, and checking again. You can do it this way: - Navigate to the “Account” tab. - Tap the gear icon in the upper-left corner of the screen. -…

Hi @"Meena 123", thanks for posting here! Would you be able to give us some additional info about the case, please? Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email? Let me know more, and we'll…

Hey there, @"Kris131", welcome to our Community! You mentioned that it's been many years since you last logged into your account. Therefore, I'm afraid that if the account wasn't accessed, the content along with the account itself must have been deleted. In this case, there's no way to recover any of the content. I hope…

Glad to know that it's now gone @"Gateman84"! In any case, and if you see anything similar don't hesitate to let us know. Have a lovely weekend ahead,enjoy!

Hey @"Gateman84", is it possibly a previously deleted file? Can you try clearing your browser's cache, and then checking again to see if the file is there?