Megan Dropbox Community Moderator

Hey @"Pb17", if you check your account's events page, what do you see there? Any sign of your files? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

Thanks for the screenshot @"Daddyo37"! You mentioned you were using version 191 of the app, however there's a latest update (192) out. Can you try running the installer, to update the app while following these steps? 

Thanks for the screenshot, Melissa! Is this a personal file of yours? I know you mentioned it works in the desktop app, but does the deletion go through to the account online, when you use the app to remove content? 

Hey @"breakerv", I've just sent you an email! I'll see you there, cheers!

Hey @"SCHouston", keep in mind that password protection for shared links is available for Dropbox Professional, Essentials, Standard, Advanced, Business, Business Plus, and Enterprise plans, and not for Dropbox Plus. That would explain why you don't have the option available. 

Hey everyone, thanks for the info! Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too? Thanks a bunch!

Hey @"GTFreymann", welcome to our Community! As a first step, can you confirm that you've written the command with /dropbox.py or is it possible that you've adjusted the path for the Dropbox folder on the device as shown here? Now, as for your second question in regards to symlinks, they are not generally supported, so I…

Awesome news @"JFC1812"! If you need anything else, let me know! 

Thanks for the screenshot @"Daddyo37"! How often do you see this pop-up? Does that happen every time you reboot the device, or even when the app is up and running?

Thanks for checking on different browsers, and platforms @"jaykid007", awesome job there! Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions? I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

Provided that their sharing activity has been banned, they'd need to contact Support, and work with our Team in order to resolve it @"jaykid007". Once you confirm with them that this isn't the root cause, and that they can access their own link when not signed into their account, you can contact us and let us know. We'll…

Hey @"grahamarcher", at the moment we don't have an ETA or know if this is going to change in the near future. But we'll make sure to update the thread if and when this happens. If you need anything else, give us a shout! 

Hey there @"jaykid007", I'd be happy to help you figure out what's happening! Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Is it possible that the sharing…

Hey @"Daddyo37", let's jump right into this! Can you send us a screenshot of the warnings, so we can have a look? Do you have the app installed locally with admin privileges? Let me know, and we'll take it from there!

Hey @"Maarten1981", can you send us a screenshot of the error, so we can have a look? Also, how did they share the content with you? Was it through a shared link, or maybe File Transfer?

Hi @"Pb17", welcome to our Community! Just to clarify: did you manage to change the email linked to your Dropbox account hence you no longer have access to your account, or you no longer have access to the old email address, in order to receive the 6-digit-security code and access it? Is it not feasible to recreate the…

Hi @"kanejameson", just wanted to check with you if you're still having this issue. I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.

Hey @"JFC1812", does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

Hey @"wimlibby", let's try one more, last thing shall we? Our collaborator here, shared some steps on how to resolve that, and these would be the ones I'd share too. Would you mind giving that a go?

You should be able to attach it using the camera-like icon @"robertcohen" when trying to respond back to us.

Do you get any specific errors when trying to delete the old Dropbox folder @"robertcohen"? If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

Hey there, Katie! I just sent you an email, I'll be happy to continue our convo there. See you!

Hi @"Claudio75", based on everything you described it sounds like you used a shared link, not shared the file directly. I'd suggest you share the folder directly with them, using the steps mentioned in my previous response, and also following the folder. Keep in mind, that depending on the settings that you have set for…

Gotcha, thanks for letting me know @"wimlibby"! Have you also checked our Community Manager's troubleshooting steps here? 

Hey from me too @"CB131"! I feel like the perfect way for you to go on about it would be with Dropbox Groups. Essentially, groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. Here is the relevant Help Center article. Want to take a look, and let me know if you…

Hey @"kanejameson", thanks for bringing this to our attention! As a first step, would you mind clarifying the OS you're using on your end? I'd also appreciate a screenshot of the error, in order for me to have a clear visual too. Keep me posted, and we'll take it from there! 

No worries, @"TC668"! I assume everything is now settled, right? 

Hey @"wimlibby", thanks for the added info! It might sound trivial, but is there a chance that you recently updated your OS? Also, have you tried restarting your device at all?

Hi @"Claudio75", welcome to our Community! Is this a shared file we're talking about, and if so, how did you exactly share it with your client? Was that through a shared link, or directly shared? Let me know, and we'll take it from there!

Hi again, Mike. The Replay feature is an add-on for your browser. Dropbox Replay runs through the internet browser on your Mac computer. You can use Chrome, Firefox, or Safari, but we recommend using Chrome for the best experience. Is it possible that you were talking about that, or maybe you're referring to the Dropbox…