Megan Dropbox Community Moderator

Hey @"iKit", let's jump right into this! Just to make sure we're on the same page here: did you receive this message upon copying these .docx files, that they already exist within your Dropbox account? Have you tried a different browser, by any chance? Let me know more, and we'll take it from there!

Hi @"Domscillator", I hope you're doing well! Can you please let me know the app's exact status and version as shown in your menu bar? Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick. Keep me posted, and we'll take it from there!

Hey @"Ashley SYC", do you notice the same behavior when using our website? Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well? If you could also send us a screenshot of what options you're seeing when you right click on your files in the…

Hey @"solisoli", thanks for the heads up! Are all your devices connected to the same network? Have you run any speed tests, and if so, what were the results? Let me know!

You should be able to have a look at what happened in terms of additions, deletions etc when checking your events page @"Mark R.76". When you say "reverse whatever happened" do you mean in terms of your account's space, the addition of content to the account? I'm asking, because you should be able to remove content, and…

In order to sync certain folders from your external drive with Dropbox, you can use these steps. If the drive isn't syncing with Dropbox, then it wouldn't delete the file within your Dropbox folder, since they are two different, individual paths and files/folders. When you use your iPad, or iPhone, the content isn't stored…

Hi @"angelsmessenger", thanks for the update! Glad to see it worked smoothly when using the desktop app. I'd personally suggest that you restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on…

Hi @"Scottyxc", welcome to our Community! I'm guessing you're referring to our website, and how the folder structure shows there, right? If not, don't hesitate to clarify, and let me know more. Would you mind sending over a screenshot of how the folder structure currently looks there, in order for me to have a visual? Keep…

Hey @"mstrcnvs", happy Monday! Usually yes, it is safe to delete the cache. Keep in mind that it usually clears itself but can build up to a large size if a user is syncing a lot of new data, changes etc. It's basically a staging area for the sync engine before the changes are made within the Dropbox folder. I recommend…

Hey @"Webster1", did you try to preview the video directly from Dropbox, or using a local audio player? Can you send me a screenshot of the options you get when you click the Save As button on your end? 

Hey there, @"xample"! Glad to see that you managed to solve this on your end, great news! Also, amazing job on the screenshots @"eweberGA"! Can you also try these steps, and let me know how they turn out for you?

Hey @"The CryoBar" & @"JParts", let's see what we can find on this! First thing I'd like to ask the OS your MacBook Air is using. Is there a chance that you have some kind of security app/service that won't allow Dropbox to connect properly? Maybe a firewall, or any other programs like an antivirus or VPN that could be…

Hi @"R S12", I'd love to have a visual of the message you see on your end, along with the page it re-directs you too. Also, how are your camera, notifications, photos and videos, contacts settings for Dropbox set-up? Are they enabled? 

Hey @"aecemat", I hope you're doing well! My first thought, is that this might be related to After Effects, but I'm here in order to do some troubleshooting along with you. I'd love to know the version of the app that you're using on your end. You can find it by locating your Dropbox icon on the menu bar, next to your WiFi…

Hey @"Ashley SYC", welcome to our Community! If I understand this correctly, it sounds like you're trying to copy shared links, using the desktop app, right? Have you tried the website, as a test, to check if this works? As for the app, do you get any errors, or not seeing the option at all there? Keep me posted, and we'll…

Hey from me too @"skovfx"! Does this happen on a specific browser, or multiple ones? I can kinda justify the time if we're talking about a folder approximately 130GB, but when it comes to smaller files, that's a bit odd. Also, you mentioned that this happens when using a File Transfer. Do you notice the same behavior when…

Awesome news @"vxville"! If you need anything else, give us a shout!

Hello @"Jurij-MacBook2022"! When you say "retrieve" files from your Dropbox to your external drive, do you wish to copy or download some content that you now have inside your Dropbox account, to the drive? If so, then you can either use the website in order to download the files to the drive directly. Or if you use the…

Hey @"angelsmessenger", let's jump right into this! As Mark mentioned, we don't have similar reports at the moment, so this could be an individual issue. In any case, would you be able to try uploading content to your account, using your Dropbox mobile app (if you have it installed) or a browser on a different device?…

Hey @"mstgrv", I hope you're doing well! At the moment, we don't have any solid plans, or an ETA on ARM binaries for Linux OS. However, keep in mind that we're always looking for ways to improve Dropbox & we regularly release new versions of our products. Your comments on this have been quite helpful, and I will do…

Hi @"Webster1", let's jump right into this! The first thing I'd like to ask, is the platform you're using when trying to save content, and the OS you're on. If you could also walk me through the exact steps that you take, that'd be great. One more thing: does this happen with all of your files, or just a particular one?…

Hey @"carrietan", thanks for clarifying! You mentioned that you tried contacting our Support team. Is it possible that you have a ticket number reference, in order for me to check the troubleshooting steps you've followed? 

Hey @"User1237", the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question. However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team. 

Hey @"RBSting", thanks for the speedy response! So, from what I understand it sounds like the app is installed at the moment, it's just the icon that's unresponsive, right? Do you have any antivirus/firewall that could be blocking your access to the Dropbox app?

Hey everyone, thanks for posting here today! There are two major things we need to make sure of. The first one, is to make sure your accounts are linked using these steps. However, it sounds like you've all done an amazing job at that, but I just want to make sure. And the second, and most important thing here, is to keep…

Hey @"User1237", if you last accessed your account about 3.5 years ago, then it's most likely deleted due to inactivity, I'm afraid. 

Hey @"Jessica_Joy", I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file. However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file. Can you confirm that the people that…

Hey @"Anirudh", welcome to our Community! Which plan do you wish to purchase, and would you like to upgrade using the monthly or annual billing cycle? Let me know more, and we'll take it from there!

Hey @"LovouXx", I just sent you an email. I'll see you there, cheers!

Hey there, @"User1237", let's jump right into this! Do you get any specific errors when trying to access your Dropbox account, or do you face some trouble accessing the 6-digit-security-code? I'm asking that, because even if you don't have access to the email address, you should still be able to use your credentials, and…