Megan Dropbox Community Moderator

Hey @"NancyGribler", what did you see when you visited your events page? Was there any sign of your files being added or removed there? Also, is it possible that you added these files to a different Dropbox account? 

Hi @"JP888", I'm afraid we can't do SMS verification for that case. However, I'd like to help as much as possible. Would it be okay to send you an email, in order to then send your ticket to our specialized agents to have a look at this?

Hey @Bayrem Fitouri, I hope you're doing well! When you say your account was stolen, would you be able to share some additional info with us, please? Was your account hacked by any chance? If so, feel free to take a look at this Help Center article. Let me know more!

Hey @"101001101", let's see what we can find about this together! You mentioned that you initially tried to copy them to Dropbox, but that didn't work. What steps did you follow in order to copy them? Are these files currently inside your camera roll? And if so, do you also have your camera uploads enabled? Let me know…

Hi @"codreanuflavius", thanks for clarifying! In this case, then there's not much that we can do. Once an account is deleted due to inactivity, the content isn't recoverable. I hope this clarifies! 

Hi @"Stephen P.32", I definitely see what you mean, and your points are definitely valid. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product!

Hi @"Stephen P.32", thanks for posting here today! Have you tried changing the folder back to online-only? Can you give it a go, and let me know how it goes? In general, we suggest that you allow for the content to sync, and then change them back to how they were, but quitting the app and resuming it might do the trick.…

Hey @"Mamede", have you checked your account's deleted files page, or into the recycle bin of your device, to see if you can find the deleted content there? Also, when you check your backup page online, what's the status of your Backup at the moment? 

Hey, Patricia! If you click the Apple menu, and then navigate to About This Mac, then click Storage and Manage, that should give you an idea of the files taking space to your account. Do you see any files/folders there, that you have already marked as online-only? 

Hey @"RalphT", thanks for clarifying! If you click the "Dropbox" path in Locations, where does it take you? Also, can you access the folder by clicking the Dropbox icon, and then clicking the little folder icon in the pop-up? This should re-direct you in your Dropbox folder and their files.

Hey @"TomJayUK", let's see what we can find together on this! If I understand your concern, it sounds like some folders aren't visible within your Dropbox folder, am I right? If not, don't hesitate to let me know! Have you checked your selective sync settings, to make sure you didn't accidentally remove them locally? What…

Hey @"robertkovax", welcome to our Community! Would you mind clarifying your exact OS, and the version of the Dropbox app you're using on your end? When did this start happening on your end? I'm asking, because based off of previous communications, and updates the issue seems to have been fixed for now. Keep me posted!

Hi @"Yannalfo", thanks for posting here, how are you today? Due to recent OS changes and changes with the Gmail app, the option to `Attach From Dropbox` is no longer available. I'd encourage you to start the email from Dropbox app following these steps: In the Dropbox app go to the overflow menu (3 dots) Select: Send Copy…

Hey @"annesuttonphoto", thanks for taking the time to post here! Some shared links can also have "can edit" permissions. Would you be able to double check, and also have a look at this Help Center article, just to rule out the possibility of you using such a link? If I were you, I'd try to re-create the link from scratch,…

Hey @"Lostinthewilderness",, I checked, and Nancy has indeed received your message. Hold tight, and she'll get back to you as soon as possible with more info. Thank you! 😎

Hi @"RalphT", let's see what we can find on this together! As a first step, would you mind double checking for the little Dropbox icon, next to your WiFi on your menu bar? Is it there? If so, you should be able to click it, and access the app's preferences, in order for you to then access your Sync tab. The path of your…

Wishing you a great day & a healthy rest of your week @"SchumiFlatOut"!

Hey @"SchumiFlatOut", thanks for posting here today! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch!

Hey @"This is J", thanks for sharing this workaround with everyone! If anyone still has trouble after following these, let us know we'd be more than happy to help! 😎

Hey there @"RabanusMaurus", welcome to our Community! Can you please clear your browser's cache or try another browser/incognito window and let us know how it goes? If you still notice the same behavior, I'd appreciate a screenshot too. Thanks!

Hey @"jfreed", can you walk me through the exact steps that you follow when this happens, and how you edit the content? Also, do you use our mobile app, desktop app or website? If you have any screenshots, they're more than welcome! 

Hey @"esk", certainly! I'll forward your feedback to the appropriate areas so we can continue to improve our app. In the meantime, if you need anything else don't hesitate to give us a shout!

Hey @"Scottjbrenner", now let's see how we can get things going here! Now, it sounds like your Business team might be temporarily in a locked state, but no need to panic. If you follow the steps provided in this Help Center article, you should be able to either upgrade your Business account, or disband the team. Since you…

Hey @"Patricia V.2", I'd be happy to look into this with you! The first thing we want to check is that the changes you made (making content online-only, and using selective sync) have synced. Would you be able to check the app's syncing status, and let me know what you find? If you locate your Dropbox folder, and right…

Hey @"jfreed", let's jump right into this! Do you notice this with all of your Excel files, or a particular one? Also, would you mind clarifying which platform you're using when editing your Excel document? Keep me posted, and we'll take it from there!

Hi @"Texas_Tucker", I hope you're doing well! What I would suggest is that you cancel the HelloSign Essentials package, wait for the downgrade and then re-upgrade through Dropbox, on our Essentials package. If you need any help or have any questions, I'm always here for you!

Hi @"Chemist867", and do you see more than 1 Dropbox folders, when you follow and access that path? 

Hey @"landijac", in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 

Hi @"ghetis", thanks for the added info! What about pausing the Dropbox app or even quitting it? Does that work at all?

Hey @"htgadmin", thanks for replying back! In order for us to have a clear idea in mind as to what happens, would you mind clarifying if you follow these steps, in order to share your Passwords with the rest of the users? If you do it using another way, don't hesitate to let us know. You also mentioned that you have some…