Megan Dropbox Community Moderator

Hi @"RPM10000", I'd really appreciate it if you could try an entirely different browser, and an incognito tab on your current one. I'm asking that, because we need to identify if this is a browser-related issue, or a plug-in causing it or something entirely different. As for the message you mentioned, and the screen you…

Hey @"jeffaugust", let's jump right into this! It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection? What is the OS, and version of the Dropbox app you're using on your end? Let me know more!

Hey @"René L.4", would you mind also clarifying your OS on your Mac? What about the files and syncing icons locally? For example your ~/Movies/2012/rintitintin.mov file. Did you have a moment to check if you can see any of the icons next to it? 

Hi @"RPM10000", I hope you're doing well! If I understand the situation right, it sounds like you're trying to download content from a shared link, but you don't see the full size once you do, correct? Do you try to add it to your Dropbox account, or download it locally? Have you tried downloading, using a different…

No worries @"nractive"! I just opened a ticket on my end for you. I'll see you there, cheers!

Hi there, @"Rgdamian", I'd be happy to help! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Thanks for the speedy reply, René! Now let's actually get to the saving part! So, we have two issues at the moment: The first one being your syncing being stuck, and the second is about the files not previewing as they should. For the syncing part it's important to keep in mind that following a migration to the new Dropbox…

Hi @"Sparky P", welcome to our Community! Keep in mind that camera uploads on iOS devices no longer use location services to keep the Dropbox app active in the background. You can see more about this here. Have you tried clearing your app's cache like so? - Navigate to the “Account” tab. - Tap the gear icon in the…

Hey @"Jipy", other than the progress bar, does the action complete without any issues? Also, would you mind clarifying the version of the OS you're using, along with the Dropbox app version? 

Hi @"samperinleni", which browser do you mainly use, and is it up-to-date? 

Awesome, thanks for the heads up @"TonyEnglund"! If you need anything else, or if you have additional info please let me or the agent working on your case know. 

Hey @"Tim_J_H", glad to hear that you managed to resolve it! At the moment, we don't have any info about a change in the configuration that we know of. In any case, I'll be one post away if you need anything else, thanks!

Thanks for the screenshots @"samperinleni"! I see what you mean, that's an odd behavior indeed. Does this happen when you try to tag files inside a specific folder, or with all of them? 

Hey there, @"René L.4", let's jump right into this! Is it possible that your Mac updated to the new macOS for File Provider, by any chance? If you open the app's preferences, and check under your Sync tab, is your Dropbox folder located in ~/Library/CloudStorage? I'd love to see a screenshot of the error you receive when…

Hey there, @"Bgd1"! I just sent you an email, and I'll be happy to see you there, cheers!

Hey guys, thanks for all your patience! We might need to escalate your case, since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?

Hey @"nractive"! Do you get any specific errors when trying to upgrade directly from us? Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

I definitely see where you're coming from @"kkkkkkirk". A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will. Have you tried temporarily disabling your VPN, just to check and possibly limit this issue? In this case, it sounds like your VPN could be…

Hey @"jasonhackwith", let's jump right into this! You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please? Thanks a bunch!

Hey @"Isabel C.7", can you give me some additional info on this, please? Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above. We'll definitely update the thread once we have additional info!

Hey @"nabillaamalia", would you mind sending me a screenshot of an example file that fails to open in Excel, but within your Dropbox folder, in order for me to double-check the icon next to it? If you quit the Dropbox app, I'm assuming the files open without an issue, right?

Hi @"abcd10", welcome to our Community! Can you maybe try to visit your plan page directly through this link? If so, what subscription do you see there? Did you upgrade to a trial via the Dropbox site or the mobile app? Is there a chance that you have two Dropbox accounts? Let me know more! 

Hi there, @"deco10", I hope you're doing well! I'm guessing you're using a shared link, is that correct? If not, then please feel free to clarify. Does that shared link preview fine when you copy and paste it on a browser? Also, let me know if you use an API. Do you get a specific error message and does this happen with…

Hey @"jhashimoto", can you clarify the app's version, and OS you're using? If you open your Dropbox folder, and right click there can you check the folder's properties to see how many files you have there? 

Hey @"Isabel C.7", thanks for posting here! Yes we do. You can find and download our app here. If you need anything else, let me know!

Hey @"florismk", let's jump right into this! Keep in mind that Dropbox doesn't support NAS devices, however and after having said that, we'd like to keep helping as much as we can. Is Dropbox running as a service on your Server or is it installed as a regular application? Are there multiple Dropbox desktop applications,…

Hey guys, thanks for the speedy responses! First thing I'd like to ask the OS on the devices you're using, along with the Dropbox version you use there. You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. Is the issue resolved now and has the app connected…

I definitely see where you're coming from! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Trust to know that I'll forward your feedback to the appropriate areas so we can continue to improve. In any case, if you need to ask a question, or…

Hi @"samperinleni", would you mind sending over a few examples screenshots, demonstrating the behavior you mentioned in order for us to have a visual too? 

Have you tried following the steps I provided above, in order to remove yourself from the folder @"Mark R.76"? In case you missed the steps, here they are.