Megan Dropbox Community Moderator

I just sent you an email, I'll see you there @"AFF"! 

Hi there, @"Laurent N.1", would you mind clarifying the location of your Dropbox folder, as shown in your Sync tab, of your app's preferences? If you could also clarify the exact steps you followed, when trying to attach your files, when this issue occurs; that'd be most helpful! 

Hey @"AFF", would it be okay if I send you an email, in order for us to have a closer look into the issue at hand? 

Hey @"joshk90", awesome news! I'm not entirely sure if that was a file permission error, or some temporary issue with the app. In any case, if you come across something similar in the future, we're one post away. Have a lovely weekend ahead,enjoy!

Hi @"joshk90", I hope you're doing well! No worries, I'm here to help. Would you mind trying out an advanced re-install to see if your issue is resolved with that? I'd love to know the end-result here! 

Hi @"mmpartee", gotcha! Yes, this is indeed a new update, as you predicted. Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. Have a lovely weekend ahead,enjoy!

Hey @"SafetyJohn", let's jump right into this! When you say attachments, would you mind clarifying a bit what you mean? Did it give you an option to send a certain Dropbox file as a message? If you could send us a screenshot of the S10 and the options you see there, versus what you see on your S24, that'll definitely help…

Hi @"Warren J.", I did receive your previous message. Thanks for clarifying the steps you tried, however I'm still not entirely sure of a few things. When you say "upload your Dropbox link to YouTube" can you let me know more as to what the end goal is? I'm asking, because as far as I'm aware -and feel free to correct me…

Hi there @"powerfoot", welcome to our Community! Can you clarify the version of the Dropbox app that you use on your Mac? You can see that by hovering your mouse over the Dropbox icon in your system tray. When did you first start noticing this behavior? Could you also check if there's a third party app, like a security…

I can see an update on our email chain, but haven't gotten to it yet @"GratefulUser". I'll respond back as soon as possible. 

Hi @"PG-E3", thanks for the speedy response! It might sound trivial, but have you tried signing out of the app, and then back into it? If that doesn't work either, I'd recommend doing a quick uninstall, and re-install of the app.

Hi there @"PG-E3", welcome to our Community! At first, awesome work on the initial troubleshooting - definitely narrows down our investigation. Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that…

Hey @"mmpartee", would you mind sending over a few screenshots of the behaviors you've noticed in Chrome? It'll help me get a visual on this. 

Hey @"Warren J.", my initial understanding is that someone shared a video file using a Dropbox shared link, and you wish to upload this video file to YouTube. Can you clarify if I'm correct? If that's the case, then I meant that you'd need to download the file from the shared link, and then follow YouTube's steps in order…

Hey @"Matt_M24", I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this? Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more.

Hi @"Warren J.", thanks for posting here! If I understand your request correctly, and just to clarify: do you wish to upload the content of a Dropbox shared link to YouTube? Provided that you meant something different, don't hesitate to let me know. If this is what you're talking about, then you'd need to download the file…

Hey @"VisintinTH", happy Thursday, I hope you're doing well! Moving or renaming the file that your shared link points to will not affect the shared link that you generated. This means that anyone who has access to the shared link will still be able to access the file if you move it to a different location in your Dropbox…

Hey @"sportsman1", that's absolutely okay! Take your time, and give us a shout when you have more info for us. Take care!

Hi @"35567ggg", I'm here to second what my colleague, @"Jay" mentioned. Also, I need to remind you that you can always backup your external USB drive using these steps instead. You can access the app's preferences, and then click on the “Backups” tab. From there, you can check your Backup, or camera uploads settings too. I…

It seems this happens to the best of us @"denise31"! We've all been in the same "let me show you the issue" type of thing, where the issue is finally resolved. In any case, if you need anything else, we'll be one post away! 😎

Hi @"kenternst", if you connect to a different network or use your cellular data, do you notice the same behavior? 

Hi @"hpeabody", I just sent you an email, I'll see you there!

Hi @"hpeabody", in this case, can I send you an email, in order for us to have a closer look into this?

Hi there, @"Paola020", thanks for posting here! If you have a Dropbox Business account, & an individual one you should be able to link them using these steps, and then sync them both to your computer. Otherwise, it's only possible to sync one account to your computer. Can you clarify what is the subscription of each…

Hi @"tuongvan", did you have any issues when trying to remove your Dropbox content locally?

Hi @"AFF", just wondering if using a different network/cellular data makes any difference. You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app? 

Hey Bill! If you have Google Drive and it's interfering with Dropbox then this sounds the most plausible cause. Usually two cloud programs shouldn't be used together, as this might cause issues. Not sure why this behavior began this past Monday, but to overrule it, would you mind temporarily pausing Google Drive, to see if…

Hi there from me @"hpeabody"! If I were you, I'd try uninstalling and then re-installing the app, to see if that changes things. Provided that you still see the red 1 icons there, feel free to take a screenshot, and attach it here for me to have a visual too. 

Hey @"kenternst", do you notice this behavior only when you preview content using your Files tab, or it's the same on your Photos tab too? Can you also clarify your OS, and the app's version that you're using at the moment? 

Hi @"GabDun", if you checked the app's preferences, and made sure that the Dropbox folder location is in your D drive, plus not seeing any syncing icons in your C: drive, then I think you're safe to delete the folder there.