Megan Dropbox Community Moderator

Hey @"NonVideri", I'm assuming you don't have access to the Linux device anymore, right? Since the files are 0 bytes, this means there's literally no data in them, so no program would be able to preview these. If you check your events page, when were they added to your account, and were they 0 bytes then? 

Hey @"NonVideri", thanks for reaching out to the Dropbox Community. I'm sorry to see you're having trouble with this. When and how did you originally sync these files to your Dropbox account? And were you able to access and open them before? It sounds like maybe they aren't fully synced, could this be the case? Let me know…

Hey @"Rich Schepis", were you able to check the syncing status of the app using the link I provided in my previous response? I'm asking, because that would give me a great insight on this. Also, one more thing: if you open your mobile app, and click the + icon in order to manually upload content that way; does this work…

Your root folder, is essentially your Dropbox folder inside your File Explorer @"robncarin". Are you able to locate these files when you visit your account online? If not, then this might be a syncing issue, that I'll be more than happy to help you resolve. I'd like to ask your app's current syncing status, to check its…

Hey @"Wilfis", thanks for posting here! It's not entirely clear to me, if you're referring to our selective sync feature, or something different. "Selective Sync" is a feature that allows you to choose which folders to sync to a particular computer. If you're talking about something different, feel free to clarify what you…

Hey @"Wanda C.1", if you quit the app, and then try to take a screenshot (while the app isn't running), do you notice the same behavior?

Hey there @"mynameissally"! I just created a ticket on my end for you. I'll be happy to see you there, cheers! 

Amazing news @"BubbleIsTheWorst"! Glad that everything is now back on track. Yes, it most likely had to do with some app permissions. If you need anything else, don't hesitate to let me know. Thanks! 😎

When you say private folders, would you mind clarifying more @"Wanda C.1"? Do you mean that when you take a screenshot on your device, the file itself uploads inside a random folder in your Dropbox folder?

Hey @"Rich Schepis", would you mind clarifying your desktop app's current syncing status? I'd like to check if everything is up-to-date there. Also, how did you add the content when using your mobile app? Are you able to see the files when you open the app? 

Hey @"BubbleIsTheWorst", thanks for the heads up! Would you mind trying out these steps: -Quit the Dropbox application. ( Click the Dropbox icon in your menu bar, click your avatar (profile picture or initials), and click Quit.) -Open Terminal. -Run the command: rm -rf ~/.dropbox -Quit Terminal. -Restart Dropbox and…

Hey there, @"Rich Schepis", welcome to our Community! Just to sum it up: it seems that when you visit your account online, you're not able to locate files that you added when using our desktop & mobile app, correct? If I didn't get this right, feel free to correct me. Have you made sure that you're using the same account…

Hey @"Helen V1", usually an empty events page indicates a brand-new account. Because if the content was added, or deleted from the account, it should be shown there. Do you have any other email addresses that you can use as a test online, to try and sign into them? It seems based on your Community profile that you already…

Awesome news @"elizabethjwiegner"! Keep an eye out, and if you need anything else, don't hesitate to let us know. 😎

Hi @"Helen V", let's jump right into this! Is it possible that you accidentally signed into the wrong account, or created a new one? If you click on your little Dropbox icon, on your task bar, next to your WiFi, and then click on the globe icon that should re-direct you online. When you check the account there, does it…

Hey @"Lesley05", thanks for the heads up! Would you mind checking your Backup tab online, to let me know if you have the feature enabled? As for the app's preferences, you should be able to access them by clicking the Dropbox icon in your taskbar. Then click your avatar (profile picture or initials) in the top-right…

Hey @"MarcoPaolo", I checked your ticket number, and it seems that an agent has replied back this past Wednesday. Would you be able to access your Community-linked email address directly, and check for the email there?

Hey @"Lesley05", welcome to our Community! When you say that the folder is visible on your PC, would you mind clarifying its path? Also, when you open your app's preferences, and check your Backups tab do you see the word Beta written on the top left, by any chance? Let me know more, and we'll take it from there!

Hi there, @"Arveilles", let's jump right into this! Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers? If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual. Keep me posted, and we'll take it from…

Hey there, @"Steven424"! It definitely helped that @"BethemBrown" tagged us. I was able to locate your ticket number, and replied back. I'll see you there!

Hi @"sawa_mac", happy Monday, thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know! 

Hey there, @"gdalsasso", thanks for posting here today! You should be able to edit the description and the title of your File requests, using the steps mentioned here. If you have any questions, let me know!

Hey @"lxblanco", welcome to our Community! I'm afraid there's no way to avoid receiving this pop-up, but let's check together. When did this start happening? Would you mind sending me a screenshot of the notification that you received on your Mac device, in order for me to have a visual? Keep me posted!

Hi @"jasonhackwith", thanks for the info! Would you be able to share your app's syncing status with me, while we're at it? Also, I was able to review your communication, and also raised the priority of the ticket to High, in order for our team to get back to you as soon as possible. I see where you're coming from, and how…

Thanks for your fast reply @"BubbleIsTheWorst" In this case, would you like to share some additional info about the website, and what kind of loop you're facing when trying to switch between accounts there? As for our desktop app: can you clarify the version you use on your end? You should be able to locate it, by hovering…

Hi @"Ladybug88", thanks for the heads-up! I'd really appreciate if you could try a different browser, or the app just to check if this maybe was a browser-specific issue. I think this might be the case here, since this couldn't be a syncing issue, if you're not using our app.

Hey @"BubbleIsTheWorst", let's jump right into this! You described what happens when you use our desktop app, and mentioned you also have an issue when using our website, in order to switch between accounts. However, selective sync isn't a feature that can be found online. Would you like to let me know what happens when…

Hi @"JohanVenter " , let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"jasonhackwith", I'm so sorry to hear about that! I'd love to know some info in regards to your case, if you'd like to share. Also, feel free to send me your ticket number references, in order for me to locate them on my end, and check what was said there. Thanks a bunch!

Hi @"ALPen", welcome to Dropbox and to our Community! I'd love to be able to give you advice on anything you might need. In the meantime, you can take a look at our Help Center article, and our tips & tricks section. Another very useful and helpful get-started can be found here, with live training, and courses you can…