Megan Dropbox Community Moderator

Hey there, @"michael campbell", let's jump right into this! Which platform do you use when trying to download content? Do you use our website, desktop or mobile app? Also, feel free to let me know when you first started noticing this. Let me know more!

Awesome news @"lxblanco", thanks for letting me know! If you need anything else, we'll be one post away. Enjoy the rest of your week ahead! 😎

Ciao @"Alberto Fabrici", grazie per aver postato qui! Ti dispiacerebbe chiarire quando hai iniziato a notare questo tipo di comportamento? Se potessi anche dirmi il sistema operativo del dispositivo che stai utilizzando, insieme alla versione di Dropbox lì, sarebbe fantastico. Hai anche menzionato di aver contattato il…

Hey there, @"Cla11", I hope you're doing well! Would it be okay if I sent you an email, in order for us to have a closer look into this, please? Let me know more! 

Hey everyone, thanks for posting here. On April 24, we became aware of unauthorized activity to the Dropbox Sign production environment and found that a threat actor had accessed Dropbox Sign customer information. In response, our security team reset users’ passwords, logged users out of devices connected to Dropbox Sign,…

Hey there, @"Marj5", thanks for posting here! Would you mind clarifying your device's OS, and also send me a screenshot of the page you see on your end, when trying to open the app there? Just make sure your personal info is hidden. Keep me posted, and we'll take it from there!

Hey @"mgambrell", happy Monday! I checked with our Team, and this is a Dropbox-generated survey that you can either respond to or close as you please. If you close it out, it most likely won't appear again. I hope this clarifies! 

Hi @"mjk3", & @"T1509", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to…

Hey there, @"TommyB333" & @"KolbebubDE", I hope you're doing well! Would you be able to reboot your device, and then try again but this time using either Chrome or Edge as your browser extension? Also, can you confirm if your account is eligible to use Dropbox Dash based on these requirements? 

Is it maybe possible that you shared this document with one of your other Dropbox accounts @"MrsPibbX"? I'm asking, because it would help to also check there, and see if you get the same results. 

Hey @"Alivia Z.", I see, thanks for letting me know! May we reach out via email to have a further look internally?

Hey @"johnweidner", when did this start happening? Also, do you have a problem only when trying to preview your Paper files? 

Hey @"yasminaz", I hope you're doing well! When you say it doesn't show up on your other devices, are you referring to the Backup feature? Would you mind clarifying? If you try to add a file using the desktop app, and specifically adding the file to your Dropbox folder for that specific device: are you able to locate the…

Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations? 

Hey @mzechercal, have you tried deleting the link, and then creating a new link and password? 

Hey there, @"Alivia Z.", sorry to hear about this. Let's see what we can find together on that! The first thing that'd help me get an idea of what is happening syncing-wise is the app's exact syncing status at the moment. You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your…

Hey @"MarcoPaolo", have you checked both your spam/junk in case the email ended up there? In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public…

Hey @"BryanmMac", when you say that your Documents and Downloads are missing: do you have problems locating them both locally, and online when looking at your Dropbox account? Would you mind checking your events page, and letting me know what you see there? The Events page at www.dropbox.com/events gives you an overview of…

Here is what I found @"MariM1". Open Microsoft Edge browser, and open the website in browser. Next press F12 button on the keyboard. Click the Network option at the top, and press Ctrl + R key at the same time to remove all cookies and caches for this site and refresh this page. You can also do your research about this…

Hey @"stellan0r", let's jump right into this! It seems this isn't the entire error log. In order for us to further investigate, can you send me the full error message, please? You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of…

Hey there, @"WreckItTim1", happy May 1st! Interesting. Would you mind clarifying the version of the Dropbox app that you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. If you could also send me a screenshot of the error message…

Hey @"mzechercal ", let's jump right into this! Would you mind clarifying your account's subscription? Also, when you say that it doesn't work, would you mind sharing some info here? If you try to access the shared link using an incognito mode, where you're not signed into any Dropbox account, does it ask for a password?…

Hey @"MariM1", in some browsers this might be possible, not entirely sure on my end but I'll be happy to check. Which one do you use on your end? 

Hey @"Paul D.4", awesome job on the details, thanks for that! Sort answer is, yes. The app is free, and can most definitely be used with a free account. I'm assuming that maybe you missed an "x" button, allowing you to proceed with a Basic account. Or, another thing for you to check on your end, is to make sure that you…

Hi @"LEC1", if it's a view-only shared link, yes. If it's a view only shared folder, no. They would still need to add the folder to their account first. 

Hey @"MariM1", thanks for the added info! Have you tried clearing your browser's cache & cookies, by any chance? That should maybe help, since it would clear the saved, old email address, and it would allow your husband to enter his own credentials. 

Hey @"Ben44", did you get an error when trying out the steps that @"Nancy" provided in her previous response, in order to disable your Backup? 

Hey @"LEC1", thanks for clarifying! In order for this to work, without the end-users having to utilize their own quota, would be to follow this procedure: You would be able to send them the folder using a shared link. They would download it locally, edit the content and then in order for them to send it over your way,…

Hey @"MariM1", I hope you're doing well! Would you mind clarifying the platform you're using on your end, when trying to sign out of the account? Do you use the website, desktop or mobile app? You mentioned that you can't receive a code when trying to access the account, but it's not entirely clear to me if you're…

Hey @"Paul D.4", let's jump right into this! It's not entirely clear to me what is happening on your end, after you download and install the mobile app on your iPad, so let's try to break it down. After installing the app, you should be able to sign in, and use our app for free, without using a trial. Would you mind…