Megan Dropbox Community Moderator

Hey @"shadlx", thanks for giving it a go! Are you able to pair your accounts now? As for File Provider, we're still working on the full roll-out, and there are different factors contributing to how each user's account and device will be onboarded. 

Hey @"beatrixwillius", welcome to our Community! Computer backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to those folders on your computer or in Dropbox will continuously sync to both. You can also check our Help Center page here for instructions…

Hi @"PixelDragon", thanks for posting here! There is no such list at the moment. Keep in mind that upon viewing your Files page, and under Who can access any shared files will show more people there like so: I hope this clarifies! 

Awesome news @"Clifford_B"! Thanks for the heads up! If you need anything else, we'll be one post away. 

Hi @"eli104", I just sent you an email! I'll be happy to see you there. Thanks! 

Hi @"lyonna03", let's jump right into this! Have you checked your shared tab online, to see if you're able to add the folder back to your account? Also, it'd be helpful to know if you were a member of this folder, or an owner. While you're at it, feel free to also check your account's deleted files page. Let me know more!

Hey @"cellomellowman", your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. If you need something else, just give us a shout!

Hey @"KathieKathy", computer Backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to those folders on your computer or in Dropbox will continuously sync to both. Please see our Help Center page for more. On the other hand, there's also the External…

Hey @"eli104", can you please also clarify if you're able to access your files from your Dropbox account online without issues? If so, then would it be OK if we reach out via email to have a further look internally at this point?

Hi there, @"Em San " , I hope you're doing well! I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info. Is that okay with you? Keep me posted! 

Hi @"GB60", thanks for posting here! Would you be able to share some additional info with me? What is the OS you're using, and which version of our app do you use? Also, do you use the online-only feature when using our mobile app? Let me know more, and we'll take it from there!

Hey @"-caffeinated-", happy Monday! I surely can. So, essentially on Dropbox for macOS File Provider, the syncing icons have slightly changed from what you may be used to. Files and folders can be in various sync states, for example: “Available offline” A solid green circle with a white checkmark means your file or folder…

Hey @"mslaurie", let's jump right into this! From what you mentioned, I understand that we're talking about two different Dropbox accounts here, right? In fact, the first one seems to be part of a Business team. Can you confirm? Would you be able to let me know some additional info in regards to shared links? Do you get…

Hey there, @"Stacia S.", wishing you a great Monday! If you access your Account tab inside our app, you should be able to see your Camera Uploads settings. Can you click that, and make sure videos are included there? Keep me posted! 

Hey there, @"gbmiller1", happy Monday! Thanks for giving us a heads up, and glad to see everything is now back on track! I'll be one post away, if you need anything else! 

Hey @"abc9", thanks for posting here! I'm assuming you need to know how you'd be able to see your pinned files/folders, when visiting our website, right? Well, if you access your Home page online, and then click, on the little gear icon on the left side, you'll see the option "Show pinned items". Upon clicking on it, you…

Hi there, @"winnwgomez", I'm here for you! I opened a ticket, since this might be a case for our Specialized agents to look at. Reply back to me, and we'll take it from there. Thanks a bunch! 

Phew, that's good news @"howzend"! Wishing you a great week ahead, take care! 🤗

Thanks so much for the heads up @"K0zZ"! Wishing you a great week ahead, and don't hesitate to give us a shout if you need anything else! 😊

Hey @"Ian B.10", thanks for the heads up! In any case, if you need anything else, don't hesitate to let us know! 😎 Enjoy the rest of your week! 

Hey @"jesus-angeles-from-singapore", one last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues? Can you also check the name and path of the file, to make sure it doesn't have any invalid characters, or doesn't use more than 260 characters? You can see more about this here.…

Hey @"jdr2", let's see what we can find together on this! First of all, you took some amazing troubleshooting steps on your end! Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things? Keep me posted!

Hey @"AirSix", can you clarify the app's syncing status for me, please? Just to get an idea if everything is up-to-date yet or not. If you have any screenshots too, feel free to send them over. 

Hey @"AirSix", thanks for the rapid response! If the app's preferences state that this is the path of your folder, I'd trust that. However here is what I would personally do: I would try adding a test file to each of the paths you mentioned above. The only path that should be syncing with your account online, should be…

I see where you're coming from @"FrequentUser". However, in order for me to be able to share more, I'd need to have some account-specific info on my end, in order to determine what might have caused it. Thus why I believe it's best to ask our Support about this. I'm also going to be leaving an internal comment to your…

Hey @"AirSix", let's jump right into this! You can double-check the app's preferences right here, and see where your Dropbox folder is syncing, and its actual path. Do you see the path being the CloudStorage location or (the old /myname/ location)? Keep me posted!

Hey @"FrequentUser", thanks for the ticket number reference! You can have a more thorough look into this article. And I'd also suggest that you directly ask the agent working on your case, to share some additional info with you. Keep in mind that your links can be banned for one of the following reasons: -The link or…

Hey @"FrequentUser", I hope you're doing well! Sorry to hear about that. Do you have an open ticket with our Support at the moment, or would you like for me to reach out via email, in order for us to have a closer look? Let me know more! 

Awesome news @"Beth_10"! If you need anything else, let us know. Have a lovely weekend ahead,enjoy! 

Congratulations for me too @"DBoxTips"! Thanks for helping out, contributing and being an active, awesome part of this Community! 💪 Have a lovely weekend ahead,enjoy! 🤗