Megan Dropbox Community Moderator

Thanks for the info @"Planet Nutshell"! Do you happen to know approximately how many files these members have synced locally on their device? This might be affecting the update to File Provider, especially if they have too many files synced locally. 

Hi there @"Dan401"! I just sent you an email, I'll see you there. Cheers!

Hi @"Joycegtx1951"! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. I'll be one post away if you need anything else! 😊

No worries @"KolbebubDE"! Thanks for trying anyways. Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

Hey there, @"gkmach1ne", thanks for posting here! When you visit your Dropbox account online, are you able to see your Backup there? You didn't mention anything about disabling it, so unless it's unlinked the content might still be there for you to access. I hope this clarifies! 

No worries @"purcj01"! Thanks for trying anyways. Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

No worries @"Dan401"! Thanks for trying anyways. Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

Hey @"Planet Nutshell", thanks for posting here today! The members' device must be running macOS 12.5 or later to use Dropbox for macOS on File Provider. However, using macOS 13+ is strongly recommended. Is that the case for your members? Do they have any external volumes, that might be preventing them from updating? You…

Hi there, @"Joycegtx1951", I hope you're doing well! If you visit your Security page online, you should be able to log out of your device remotely using the steps in this Help Center article. It's not exactly an auto-log out feature, but it would work if your device got stolen for instance. If you have any questions, don't…

Hi @"Dan401", thanks for the heads up! Can you try these steps, in order to perform an advanced re-install on the app? 

Hey @"Bm22782", thanks for the ticket number! I located your communication with our Support, and raised the priority to High. Since the case has been escalated to our Advanced agents, I'd suggest that you hold tight, and let them investigate this for you. I understand how crucial this is for you, and we appreciate your…

Hey @"Dan401", would you mind trying these steps to see if they help? -Click on the Dropbox icon in your menu bar and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar,…

Yes, that is correct @"pbum". 

Hi @"purcj01", thanks for the heads up! Would you mind clarifying if you're able to sing into your Business account through the web-browser? And if so, is the current device the only one behaving like this?

Just sent you the email, I'll see you there @"Mariexshx"! Thanks! 😎

Hey @"Mariexshx", I'd like to have a closer look into this, if you don't mind. Can I send you an email, in order for us to investigate there, since it'd be more account-specific? Let me know! 

Hi @"Marj5", thanks for the heads up! Can you please check the sync status of the Dropbox application, by hovering your mouse over the Dropbox icon in your system tray? Can you please reboot your computer, disable any antivirus, firewall and/or VPN/proxy setting you may be running on your computer and try again?

Hi @"Angela1204j", sorry to hear about that! I've merged your post under a relevant, similar thread. Feel free to take a look here, and the comments that have been shared from the rest of the Community members, and managers. Your feedback regarding this has been very valuable and noted, and I will endeavor to make sure…

Thank you so much for the ticket number reference @"Alberto Fabrici"! I can see that the agent suggested an advanced re-install already but this didn't work. In this case, I believe that your case might be escalated to our Specialized agents. But please hang tight, and Jack will get back to you as soon as possible with…

Hey @"Lung", does this happen with all of your Excel files, or some specific ones? When did this start happening? 

Thanks for that @"Ade86"! It seems the issue you mentioned has to do with your Vault files specifically, is that correct? In any case, it seems that your ticket has been escalated to our Specialized agents. We've increased the priority of the ticket to High and they'll be with you as soon as possible. Thank you for your…

Hey there, @"Whaletag", welcome to our Community! Would you mind walking me through the steps that you took or the error that you see on your end? Do you see a prompt coming directly from the Dropbox app? Also, do you wish to upload the content to Dropbox, or avoid that? Keep me posted, and we'll take it from there! 

Hey there, @"MBCrosstrek19", let's see what we can find together here! When you say a "signature file" would you mind letting me know more? What is its file type? Is there any chance that this is shared content? Let me know more, ad we'll take it from there!

Great news there @"_Aurelien_"! In any case, we'll be one post away if you need anything else. Thank you! Have a great week ahead. 

Hey there, @"Mariexshx", let's jump right into this! Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it. Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again? Let me know how it goes.

Hi @"purcj01", thanks for bringing this to our attention. Are you using a personal machine, or a company-managed device? Would you mind also clarifying if you're using a Business, or individual subscription please? If you have any screenshots of the issue at hand, feel free to attach them here, just make sure none of your…

Hey there, @"T1509", thanks for that! I replied back to you just now. I'll see you there, cheers!

Hey @"rayan kazi", I'm here to help as much as possible! It sounds like you might be using a Business account, is that the case? Also, is that content part of your own Dropbox account, or do you access it using a shared folder/link? If you could also send me a screenshot of the error message you get when trying to download…

Hi there, @"Ade86", sorry to hear about that! Would you mind sending over your ticket number reference, in order to locate it on our system? I'll be waiting for your response!

Hey @"rbaltman", welcome to our Community! Do you try to download a certain file/folder that lives in your account, or maybe content coming from a shared link? Have you tried an entirely different browser than the one you're using at the moment? Just to clarify if this is browser-specific or not. Let me know more, and…