Megan Dropbox Community Moderator

Hi @"bbogdan", does the feature work now, or do you still face the same issue? If you're still going through this, would you mind clarifying the OS you're using on your iPhone, along with the Dropbox version that you have installed there? 

Hey there, @"Laura1998", happy Monday! Of course we can! I just reached out via email, in order for us to look into this together. Reply back to me as soon as possible, and we'll take it from there. Thanks a bunch! 

Hi @"reynlord", let's jump into this together! The first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status. You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Keep in mind that after the…

Hey @"cpizzulli", I hope you're doing well! Are you referring to simply being HIPAA compliant, or about BAAs too? I'm asking because Dropbox supports HIPAA compliance and signs Business Associate Agreements (BAAs) with Dropbox team customers who require them as part of their HIPAA/HITECH obligations. To help you understand…

Hey there, @"pc72024", happy Monday! Not to worry! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi @"NickWalton", thanks for posting here! From what you described, it sounds like you have some issues with our Backup feature, so let's see what we can find together. I'll start with the last thing you mentioned, about the folders staying in their original paths. That is expected. There are currently two versions of…

Hi @"thepuuung", I just sent you an email! I'll be happy to see you there!

Amazing news @"AFramePhotos" Have a lovely weekend ahead, and give us a shout if you need anything else. Enjoy! 😎

Hey @"thepuuung", can we send you an email, in order for us to be able to check some account-specific info? 

Hey @"thepuuung", I've merged your post under a similar thread that you initially posted in. Feel free to check my earlier reply, and let me know more. Thank you!

Sure thing, take your time and let me know what you'll find @"CVB2"!

Hi @"smangle2001", can you also clarify the OS you're using on your iPad? Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first. Also, did you import your content, by pressing the + icon and manually selecting to upload the content? 

Hey @"Praduman", thanks for that! Do you have the Excel app installed on your mobile, or do you try to open the file using a browser? If you don't, would you mind trying to install the app, just to see if you'll get the same error when opening the file there? 

Hey @"thepuuung", thanks for posting to our Community. Since your shared link is giving a 404 error, could it be that your shared links have been banned? Can you check your emails, to see if there's any Dropbox-related messages about this there? Keep me posted!

Hey @"CVB2", thanks for the screenshot! Is it possible that you're using either selective sync, or online-only for some of your folders/files locally? I'm asking, because that'd affect the file size you see in your Dropbox folder there. 

Hi there, @"CVB2", let's jump right into this! I'd like for us to check a couple of things. The first being your plan page online, and what it reports and the second being your Dropbox folder locally, and the file size it contains. Feel free to right click on it, and check its properties, in order for us to have a visual.…

Of course @"Praduman"! You should be able to click the camera-like icon, when responding back to me in order to send us a screenshot. If you don't see the option there, you might need to use a desktop device, or use your mobile browser and request a desktop-version of our site. 

Hey @"7ererer", thanks for the speedy response! Have you tried rebooting your computer, quitting and relaunching the app or even reinstalling it since you first noticed this? Did you also try to make all of your files online-only, as Hannah suggested?

Hey @"eloa", welcome to our Community! Is it possible that you have more than 300k files in your Dropbox folder? That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate. You should be able to check that, by checking the Get Info of the folder, upon right clicking on it. Can…

Hey @"7ererer", would you mind clarifying the version of the Dropbox app that you're using, along with the app's current syncing status? You should be able to find the app's version, by hovering your cursor over the little Dropbox icon, next to your WiFi on your menu bar. 

Hi @"Praduman", welcome to our Community! I'd like to gather some additional info on this, if you don't mind. What is the OS on the mobile device you're using, along with the Dropbox version you have installed there? Would you mind sending me a screenshot of the error you mentioned too, in order for me to have a visual?…

Hey @"HG19911", sorry for the late reply, we were looking at this with our Team. Have you tried uninstalling, and re-installing Dropbox Capture, just to see if the issue remains? If I were you, I'd also try to disable any audio enhancements to see if this changes things. You can see more about this here. 

Hi @"nat2692", thanks for the heads up! It sounds like a temporary issue, that a refresh could potentially solve. Can you ask from the receiver to either clear their browser's cache, try an incognito tab without any extensions, and also make sure their browser is up-to-date? If the same behavior happens then, could you…

Hi @"b. k.", I hope you're doing well! Have you checked your account's plan page here? Let me know what it reports there. Also, do you have any Backups enabled? Let me know more! 

Hi @"nat2692", thanks for posting here today! Would you be able to let me know more, in regards to the error they receive on their end when they try to sign the document? Keep me posted, and we'll take it from there!

Hi there, @"Pookeyblow", I hope you're doing well! Would you mind clarifying a bit more, as to what you mean when you say that you wish to backup the Obsidian folder inside your iCloud to Dropbox? I'm not sure there's an automated way to do that. However, you can always copy your Obsidian files (if you have them locally)…

Hi @"tenderfoot", I just created a ticket on my end for you. All you have to do, is check your Community-linked email address, and reply back to me there. Thanks!

Hi @"DavidM07", welcome to our Community! Did you try an incognito or private browsing window as well? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? Also, what type of files are giving you the error and how large are they? Let me know more, and we'll take it…

Awesome news @"shadlx"! If you need anything else, we'll be one post away!

Hey there, @"mstomasik", welcome to our Community! Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file? Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device? Also, it'd be great if you could let me know what version of…