Megan Dropbox Community Moderator

Hey @"quocchinh", welcome to our Community! Are these folders shared ones, by any chance? Also, which platform do you use when trying to delete them? Let me know more, and we'll take it from there!

Hey @"Barrybl4ck", let's jump right into this! When did you first notice this behavior? Also, would you mind checking your plan page, and let me know the subscription you're currently using? Does this happen with all file types? Let me know more, and we'll take it from there!

Hey @"Baris Karapelit", let's jump right into this! Do you get the error when trying to upload the file using the + icon on your mobile app? If you're trying to upload the content a different way, feel free to clarify. Let me know more, and we'll take it from there!

Hey @"HansEA", let's jump right into this! Does this happen with your small Dropbox icon, the one next to your WiFi or the bigger one ? If you re-start the app, does it then work? Keep me posted, and we'll take it from there! 

Hi @"BanditLive", happy Monday! I just created a ticket on my end for you. We'll take it from there, and investigate further. Thanks a bunch!

If you need anything else @"sabaris", don't hesitate to give us a shout. Enjoy your Monday! 

Hey @"nadavs", I checked and it seems we have received your email. Hannah will get back to you as soon as possible. Have a great week ahead!

No problem at all @"logogogue"! If you discover the culprit don't hesitate to let us know. Thanks!

Hey @"mmreed", no worries, I'm here to help! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"arrysaa", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"Jim P.37", no worries, I'm here to help! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"Jurij Nowickyj", I hope you're doing well! As Rich mentioned there has been a recent, small change as to how this works. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, don't hesitate to let me know!

Hey @"Bayashi1031", sorry to hear about that! Do you get any specific warnings when trying to log into the account? Let me know more, and we'll take it from there!

Hey @"joedad000", sorry to hear about that! Do you get any specific warnings when trying to log into the account? Also, do you recall when was the last time you accessed your Dropbox account, by any chance? Let me know more, and we'll take it from there!

Hey @"rvenes", I hope you're doing well, let's see what we can find! As a first step, would you mind trying out these steps provided by my colleague, Nancy? If this doesn't work, don't hesitate to let me know. Thank you!

Hey @"eric2024Z", thanks for posting here today! We'd love to give you an ETA but we don't have one on our end. I'll forward your feedback to the appropriate areas so we can continue to improve. In the meantime, you can always use our "Share an idea" board, in order to create and share this idea with others. If many people…

Hey @"ponge77", let's jump right into this! If you locate your local Dropbox folder, right click on it and check its Properties approximately how many files do you see there? Also, if you try to quit the app temporarily, and then access the same content do you notice a difference? Let me know more, and we'll take it from…

Hi @"Kabuki", welcome to the Dropbox Community! When you say "how often can I change those users" do you mean how often you can remove the existing members, and add new ones using these 3 licences for your account? If not feel free to clarify. However, if that's indeed the question, then that's up to you. There are no…

Hey @"DaleC", happy Monday! Thanks for sharing your troubleshooting steps, and also what helped you resolve your Files App and Dropbox integration. That could potentially help many users if they come across a similar case. If you need anything else, don't hesitate to give us a shout! 😎

Hey @"Duncan00", thanks for letting me know! Would you be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the version of the Dropbox app that you're using?

Hey @"pawelswiader", let's jump right into this! You mentioned that the content you're looking for isn't in "the folder" but you can find them in your "Dropbox folder". Do any of these folders have any syncing icons there, that could help you identify which one is your actual Dropbox folder? You can also check the app's…

Hi @"Liviuv", thanks for bringing this to our attention. Just to make sure we're on the same page here: does it ask you for the 2FA code, or our 6-digit-security code? I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would…

If you want to uninstall our app you can follow these steps in order to do it @"Roger K". Once you do so, you can then remove any content you don't need locally, without your files online being affected. As for the two Dropbox folders, are you referring to your latest screenshot? Is it possible that it's the same folder,…

Hey @"tjmiz", thanks for the info! If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there? Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then sign-out and of the Dropbox app and sign-in again.

Hi @"logogogue", if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related. If it was our app that caused it, the issue would resolve the moment our app was closed. Is it possible that you have many files within said folder? 

No problem at all @"mrBeep"! Have a lovely weekend ahead,enjoy! 😎

Hey @"nitinsirsat", would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

Hey @"Kare Lindahl", thanks for posting here! Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. Let me know more! 

Hi @"arrysaa", I did just that and it seems that we're trying to rectify this for quite some time. I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. I'd like to send you a new ticket, in order for it to be…

Hey @"mrBeep", I hope you're doing well! If I understand this correctly, you wish to know if you'd be able to sort content by their file type when using the website, is that correct? You can sort files via two options, 'Order' and 'Show’, by clicking on the column header. If you click on ‘Show’ it will display your content…