Megan Dropbox Community Moderator

Hi @"jasonhackwith", thanks for the info! Would you be able to share your app's syncing status with me, while we're at it? Also, I was able to review your communication, and also raised the priority of the ticket to High, in order for our team to get back to you as soon as possible. I see where you're coming from, and how…

Thanks for your fast reply @"BubbleIsTheWorst" In this case, would you like to share some additional info about the website, and what kind of loop you're facing when trying to switch between accounts there? As for our desktop app: can you clarify the version you use on your end? You should be able to locate it, by hovering…

Hi @"Ladybug88", thanks for the heads-up! I'd really appreciate if you could try a different browser, or the app just to check if this maybe was a browser-specific issue. I think this might be the case here, since this couldn't be a syncing issue, if you're not using our app.

Hey @"BubbleIsTheWorst", let's jump right into this! You described what happens when you use our desktop app, and mentioned you also have an issue when using our website, in order to switch between accounts. However, selective sync isn't a feature that can be found online. Would you like to let me know what happens when…

Hi @"JohanVenter " , let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"jasonhackwith", I'm so sorry to hear about that! I'd love to know some info in regards to your case, if you'd like to share. Also, feel free to send me your ticket number references, in order for me to locate them on my end, and check what was said there. Thanks a bunch!

Hi @"ALPen", welcome to Dropbox and to our Community! I'd love to be able to give you advice on anything you might need. In the meantime, you can take a look at our Help Center article, and our tips & tricks section. Another very useful and helpful get-started can be found here, with live training, and courses you can…

Hey @"Wanda C", do you think you'd be able to send me a couple of screenshots from your screenshot folder, inside your Dropbox folder, please? 

Hey there, @"cmacminn", thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I will do everything…

Hi @"Yendi", I just sent you an email, I'll be happy to see you there!

Thanks for the heads up @"Wanda C"! Is it possible that you have Backup enabled by any chance? Not sure if that would play a role, but I'd like to gather as much info as possible. 

Hi @"Wanda C", welcome to our Community! Have you tried turning the feature on, and then off again? Also, when did this start happening, and what is the version of the Dropbox app that you're using on your end? You should be able to locate the version, by hovering your mouse over the little Dropbox icon, next to your WiFi,…

Hi @"Ladybug88", thanks for the added info! Just to clarify here: you're using Safari to upload the content, not our desktop app, right? I'm asking, because you mentioned a syncing issue, so I'm wondering if you're using the app or not. Also, have you noticed the same behavior when using a different browser, in order to…

Hi @"Rags1", welcome to our Community! A shared folder takes up space on both the sender's and the receiver's Dropbox account. If you have a Basic 2GB account, and someone shared with you a folder that's 2GB or more, that would immediately reduce your quota, and put you out of space. If you wish, you can ask the user to…

Hi @"Ladybug88", thanks for your speedy response! And if you open them locally, are you able to see the most updated version of the file, or the same version that was uploaded to Dropbox? Also, do you upload them using the desktop app or the website? 

No problem at all @"vwen001"! I'll see you there, cheers!

Hi @"vwen001", I hope you're doing well! I just created a ticket on my end for you, in order for us to have a closer look into this. I'll see you there! 

Hi @"robporter", thanks for the added info! I've passed your comments to the agent working on your case, and all the necessary people too. I also checked what Justin shared with you, and I'll agree. I suggest that we give the app some time to sync, and we'll check its behavior once it's done. If you need anything else,…

Hey there, @"pbum", welcome to our Community! My friendly advice, and explanation is coming your way, and hopefully we'll clear things up! When you install the Dropbox app on your laptop, or computer, the app creates a Dropbox folder in your Finder. Now, what is this Dropbox folder? 🤔 Your point of contact, and the content…

Hi @"robporter", let's jump right into this! As a first step, would you be able to share your ticket reference with me? Also, if you open the app's preferences, and check under your Sync tab, where is your Dropbox folder currently pointing to? Let me know more, and we'll take it from there!

Hi @"Ladybug88", let's see what we can find together! Let's take this one step at a time. You mentioned that you uploaded some files. Would you mind clarifying where these files came from? Were they in a different account, or locally on your device? If I understand this correctly, it sounds like the content was previously…

Hey @"ctctc", let's jump right into this! When you add someone to a shared folder these things happen: an email is sent to the member, asking them to add the folder to their Dropbox account. Let's just say that someone doesn't receive this email (for whatever reason). They should be able to access their account's sharing…

Hi @"Sheldon L", thanks for bringing this to our attention. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Also, Is there a possibility that a proxy, VPN, firewall, security software, or even…

Fantastic news @"Deb918"! If you need anything else, we'll be one post away! 😍

Hi @"Grahamdragon", would you mind sending me a screenshot of both your Backup page online at the moment, and your plan page? Feel free to attach them back to me in your next response, thanks!

Hey @"DiFig"! You can always simply uninstall the app. Once you do that, your Dropbox folder will remain into your hard drive, but any changes you make there won't be reflected to your account online. I hope this helps! 

Hey @"dal72", thanks for the speedy response! Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. If the number of files has not reduced it might be worth…

Hey @"timmylee", I'd be more than happy to help! If this is still an issue on your end, I'd be more than happy to guide you. From what I understood, it sounds like your client sent you a shared folder, which was then added to your account, is that correct? If you have a screenshot of the exact error when you tried logging…

Hi @"dal72", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you view it from the menu bar? Also, what is the current version of Mac OS and the Dropbox app? I'd love to know how long the app is stuck in this syncing limbo too. Let me know more, and we'll take it…

Hey @"DiFig", I hope you're doing well! You can always have a look at our selective sync settings, and see if this would work out for you. This works with folders, not specific files, but it would help you save some hard-drive space. If you have any questions, let me know!