Megan Dropbox Community Moderator

Hi @"logogogue", if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related. If it was our app that caused it, the issue would resolve the moment our app was closed. Is it possible that you have many files within said folder? 

No problem at all @"mrBeep"! Have a lovely weekend ahead,enjoy! 😎

Hey @"nitinsirsat", would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 

Hey @"Kare Lindahl", thanks for posting here! Do you simply see "2 files are unable to sync" whether you hover your mouse over the little Dropbox icon, and if you click on the same icon too? If you could also clarify your app's version, and how long this has been happening for, I'd appreciate it. Let me know more! 

Hi @"arrysaa", I did just that and it seems that we're trying to rectify this for quite some time. I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. I'd like to send you a new ticket, in order for it to be…

Hey @"mrBeep", I hope you're doing well! If I understand this correctly, you wish to know if you'd be able to sort content by their file type when using the website, is that correct? You can sort files via two options, 'Order' and 'Show’, by clicking on the column header. If you click on ‘Show’ it will display your content…

Hey @"tjmiz", I hope you're doing well! I'd like to ask for some additional info such as: when did this start happening? Also, would you be able to clarify the device's OS, and the Dropbox version you're using on your end? Lastly, do you see any progress in the number of files that the app is syncing? Let me know more, and…

Thank you so much for all the info regarding your local and Dropbox space @"rwright"! You mentioned that you're already using our online-only feature. If you access your Dropbox folder, does the folder/file icons show the relevant online-only icons? If you have a screenshot of the content inside your Dropbox folder, feel…

Thank you for clarifying @"Bm22782"! And I'm assuming you're using these steps when creating a shared link, right? 

Take your time, no need to worry @"andydbarker"! Just give us a shout and let us know the results once you've tried it. Take care!

Hi there, @"KH18", let's jump right into this! If I understand this correctly, it sounds like you wish to download your entire Dropbox content using the website, am I right? If not, feel free to clarify for me. I'd definitely suggest our desktop app, since it'd make things simpler. But since you want to use our website,…

Hi @"andydbarker", let's jump right into this! It might sound trivial, but have you tried uninstalling the app temporarily? Once you do that, please re-start your phone, and then install it again. If you notice the same behavior then, please let me know. Thanks a bunch!

Hey @"Bm22782", thanks for posting here! I'm assuming this is a consistent behavior with all of your shared links, and it's not isolated to one specific shared link, right? When did this start happening on your end? Keep me posted, and we'll take it from there! 

No need @"SmartOM"! I just sent an email to your Community-linked email address. I'll be happy to see you there, thanks!

Hey @"SmartOM", in this case can I send you an email in order for us to have a closer look internally?

Hey @"theeconomist1", after checking your ticket number it seems the ticket is marked as "pending". Also, I see your point, however the desktop app usability starts to decline if you have more than 300K downloaded locally on the device. Keep that in mind. As for the issue you mentioned here about syncing being interrupted,…

Hey @"sabaris", do you have a small Dropbox icon, next to your WiFi on your task bar? If so, then would you mind clarifying the app's syncing status at the moment? Have you also ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? 

Hey @"SmartOM", have you also tried performing an advanced re-install by any chance? If not, please feel free to give this a go. 

Hey @"sabaris", thanks for the reply! However, a few things are still not entirely clear to me. You mentioned that the app can't be opened. Do you get any errors? What is the behavior you experience on your end? Please feel free to be as detailed as possible. As for the Dropbox folder, as mentioned above it would…

Hi @"sabaris", welcome to our Community! It seems you're having some problems with the app when using it with your Windows 10. Would you mind clarifying what you mean when you say that you wish to move it to File Explorer? The app should automatically create a Dropbox folder in your File Explorer by default when you…

Hi @"Nicholas M.5", if you momentarily try to pause GoodSync, and just use Dropbox, do you notice the same results? Do you still get the same conflicted copies? One more thing I'd like to ask is if both Dropbox and GoodSync use the same path to sync content, or if the latter has their own folder, like Dropbox does. 

Hi @"MrsPibbX", in one of your screenshots here, I can see a Paper Docs folder. I don't know if you've mentioned you checked this, but would you mind taking a closer look there, to see if you get any results? Is the file there, by any chance? 

Hi @"Pdigilio", we need to know the exact platform that you're using in order to troubleshoot correctly, and provide you with the appropriate next steps. You mentioned that you've tried everything: does that mean that you've tried uploading content using our website, desktop and mobile app and the result is still the same?…

Hi @"lvdw55", welcome to our Community! Just to clarify: do you wish to sync your desktop as a path, or you're talking about your device? I'm not entirely certain as to what you wish to achieve here, and I'd like some more info, before I can help you and guide you. Can you give me some additional details? Thanks a bunch!

Do you happen to have any other external drive, with fewer files just to check if the behavior is consistent @"Spillage"? 

Hey @"oceanside22", thanks for the heads up and added info! I'm thinking that this warning might be related to their email provider, could that be the case? It definitely doesn't seem like this is an issue with your link, especially since they tried to open it without an issue, and download the content. Could their email…

Hi @"MA54", phone Support is available to Business admins. You can see your Support options here. You mentioned that you've reached out to our Support team via email, right? If so, would you mind sharing your ticket number reference with me, please? 

Hey @"mlindner", have you already tried adding no-reply@dropbox.com to your contacts list, in order to ensure that email goes through? As for your second question, would you mind elaborating a bit more? When you say "unknown username" are you referring to your account? And did you come across this? 

Hey there, @"theeconomist1", let's jump right into this! If I understand this correctly, it sounds like you used the app to sync some of your files, and its syncing got interrupted, right? If I didn't get this right, let me know more details. It might sound trivial, but have you made sure that you have enough available…

Hey there, @"kadoherty", I'd be happy to look into this with you! Would you mind walking me through the steps that you follow when trying to save a file from your iPad to Dropbox? Do you use your camera roll, or Files app by any chance? If not, feel free to clarify and let me know more, If I were you, I'd access the app…