Megan Dropbox Community Moderator

Hey there, @"theeconomist1", let's jump right into this! If I understand this correctly, it sounds like you used the app to sync some of your files, and its syncing got interrupted, right? If I didn't get this right, let me know more details. It might sound trivial, but have you made sure that you have enough available…

Hey there, @"kadoherty", I'd be happy to look into this with you! Would you mind walking me through the steps that you follow when trying to save a file from your iPad to Dropbox? Do you use your camera roll, or Files app by any chance? If not, feel free to clarify and let me know more, If I were you, I'd access the app…

Hi @"Kate12345", welcome to our Community! Would you mind if I reached out internally, in order for us to have a closer look into this? Thanks a bunch!

Hey @"MITTAS",, welcome to our Community! When you say that you're looking at your Backup page, I'm assuming you're talking about the online page, right? Would you mind clarifying the app's current syncing status and version, just to make sure there are no issues there, and that it's running as it should? Have you tried…

Hey @"oceanside22", let's see what we can find about this together! The first thing you need to do is check that your files are accessible, and preview without an issue. Another thing to keep in mind is any odd file names, or extensions on your existing files. Actually, it'd help if you used the Events page to review your…

Hey there, @"humb1t", let's jump right into this! I definitely hear where you're coming from about trying the app, or another browser (but let's keep that last one in the back of our minds). I'd like to ask the total size of these files, and how many files we're talking about. For instance: Is it 50GB or more, and are we…

Hi @"Summit Geomatic", happy Monday! Your feedback regarding our new Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch! 

Hey @"theeconomist1", let's jump right into this! I'd like to ask for some info such as your device's OS, the Dropbox version and syncing status, please. You can find the version, and the app's status, by hovering your mouse over the little Dropbox icon next to your WiFi on your menu/task bar. Have you tried using…

Hey @"kwelsh", sorry to hear about all that! I wanted to check in with you and see how the situation is going and if it has improved at all. Did you manage to restore your deleted content, by any chance? Let me know more, and we'll take it from there!

เฮ้ @ Marsinterplay1 ขอบคุณสำหรับการโพสต์ที่นี่! จากทุกสิ่งที่คุณอธิบาย ดูเหมือนว่าคุณอาจมีคำถามเกี่ยวกับการลบที่อยู่อีเมลสำรองที่เชื่อมโยงกับบัญชี Dropbox ของคุณ และยังกังวลเกี่ยวกับการเรียกเก็บเงินบางอย่างใช่ไหม ถ้าไม่ โปรดชี้แจงและแจ้งให้เราทราบ! หากคุณต้องการลบที่อยู่อีเมลสำรองออกจากบัญชี Dropbox ของคุณจริงๆ…

Hey there @"boazamr", let's jump right into this! Have you tried these steps that my colleague provided earlier during this discussion? Feel free to clarify if you've followed any of the steps mentioned throughout this thread, in order for us to be on the same page about the troubleshooting that you've followed. Keep me…

Hey @"Marj5", you mentioned that the app was downloaded. Just to make sure we're on the same page here: have you managed to install it too? I'm just clarifying, because it's rather odd that you don't have the icon next to your WiFi on your menu/task bar. Have you tried the offline installer too? 

Hi @"tmaksemetz_jnlr", thanks for the ticket! Did you try to forward the email directly to the admin's email address, and then ask them to try and respond from there? If they have problems with this, have they then tried to reach Support directly through their account? 

Hi there, @"tmaksemetz_jnlr", welcome to our Community! I'd love to have the ticket number reference, if you can. Also, one small clarification: are you referring to the 2FA code, or the one-time-security-code that is sent to someone's email when trying to access their Dropbox account? Let me know more, and we'll take it…

Hey @"floater1", welcome to our Community! Does this happen with all your Excel files, or just this specific one? Also, if you open the Excel app on your iPhone, and try to ope and edit the file through it, do you have any results? Let me know more, and we'll take it from there. 

Hey @"achiesuk", thanks for reaching out and happy Friday! Is it possible that you're opening the link while logged in to a different Dropbox account? Also, did they send you an invite to a shared folder, or a shared link? Let me know what you find!

I just sent you an email @"HR Team"! I'll see you there, thanks!

I see, thanks for the heads up! Can I send you an email, in order for us to investigate further @"HR Team"? 

Hi @"HR Team", let's jump right into this! Does this happen only when you're using Outlook? I'm asking because Outlook has security features that can sometimes quarantine emails from our noreply domains. I'm including this link regarding releasing messages from quarantine, just in case it helps them add our address to…

Hi @"Fabio_Mota", welcome to our Community! Would you mind clarifying your second sentence, please? When you say that the hard drive space was occupied but not downloaded, are you referring to an external hard drive or not? Is it possible that your hard drive space was getting full, hence the app decided to move files to…

Hi @"BobF18", can I send you an email, in order for us to have a closer look into this? 

Does it give you an error, or the app silently closes @"Spillage"? 

Sure thing @"VM Education"! I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks! 

Hey @"donf13", I hope you're doing well! Just to make sure we're on the same page here: will the rest of the people be using a different user profile, or the same one? I'm assuming based on everything you mentioned, that they'd use different profiles, right? Let me know more, and we'll take it from there!

Hey @"Spillage", I'd like for us to try to enable the system warnings on your computer, in case these have been disabled. This could be the issue with the prompt that doesn't appear at all. So, I will need you to click on the small Dropbox icon on the taskbar. And then, please click on your profile picture/initials at the…

Hi @"Benhart78", no worries, I got you! I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

Hi there, @"Benhart78", let's see what we can find together about this! I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you? Let me know more, and we'll take it from there!

Hi @"DavidAJDavies", welcome to our Community! The first thing I'd like for us to check, is whether your Dropbox Backup is currently enabled. Would you mind visiting your Backup page online, and letting me know what it reports? I'll be waiting for your response! 

Thanks for the ticket number, @"DC25", and for your feedback. I've raised the priority of the ticket, so a member of our team will be getting back to you the soonest possible. They need some extra time to investigate cases, please keep in mind that the Specialized agents working on these cases usually have up to 24 hours…

Hi @"nottinghamp", awesome, I just received your message. I'll get back to you as soon as possible!