Mark Super User II

Hi @"CaptTeeCee" There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it. 

Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.

@"clairethayers" wrote:i have just had nearly £200 taken via paypal for something i have NEVER requested - HELP why have they done this!!!!!! So cross... Did you give Dropbox your PayPal details? If so then they have got permission to do it - you gave them it. If they didnt then your PayPal account has been compromised and…

Hi @"karenhartnett" How do you mean hacked? What has happened? 

Have you checked www.dropbox.com/backups ?

If you are only seeing 2gb @"Bo JustMe" you've signed in to a different account, or, accidentally set a new one up. You can test that by going to www.dropbox.com/events - can you see any activity before you bought the new device? What about www.dropbox.com/account/security - does that show the previous devices connected? 

I have to be honest and say 'no idea'! I know that email is not considered secure at all, as to how often compromises occur etc. I'm afraid I'd have to pass. 

No, to send a shared link with password protection you need to pay. The work around could be to Zip it or password protect the actual files rather than the link. And DocSend starts at $10pm - there is no free tier. 

I'm not sure it'll be the end - until very recently external drives werent supported. Plus, they come with HUGE risks of data loss. For example if the drive disconnects or Dropbox doesnt open quick enough then it can be seen as a complete deletion of all files. I think the bigger issue is around online and offline folders.…

Hi @"Testbed" As long as it was removed within 30 days you can recover via https://help.dropbox.com/delete-restore/recover-deleted-files-folders. Then once recovered click on it and look at previous versions and that should show WHERE deleted it (or who)

You should be OK - it should probably show 'guest' if they have the link tracked at all. 

Not via Dropbox, no. The only thing i can think of is to embed the links in to the document so it is hidden behind the text.

Backups can only be activated by you I'm afraid but the wording on it is easy to miss especially on install. I'd also say ignore all of the data it gives on the screen about size - the whole program is badly designed and implemented and buggy as ******! If you stop backups via the software on your desktop and THEN delete…

Can you try a different browser? Or clear cache and cookies etc. to see if that helps? 

Have you accidentally activated Dropbox Backups? www.dropbox.com/backups 

You need to contact support and ask for assistance, not that (as per all of the signup screens and terms when joining) refunds are only given where they legally are required: https://help.dropbox.com/plans/refund

Dropbox doesnt have an autorecovery tool as such - because that is something the program itself has to do. Dropbox would only allow you to recover a previous version of the file if it actually ever saved in the first place. Unfortunately if it hasnt saved, as in you cannot see it online then there is no recovery available.…

Hi Refunds need to go direct to support and are only done where legally required I'm afraid (this is why you should never give details to others to set accounts up on your behalf - its very, very clear on the signup of a trial that this happens). https://help.dropbox.com/plans/refund

@"mvcycleart" wrote:I am trying to log into a dropbox account for a business we acquired years ago and i don't have access to the email on file to receive the verification code. Is there anyway to log into my account with two-step verification another way? As the link @"Rich" gave unless you have a device already logged in…

Have you accidentally activated Backups? www.dropbox.com/backups 

Dropbox doesnt, and never has, sent receipt emails (that one is quite a common complaint)

Hi @"Question6" She needs to wait for the googleplay subscription to downgrade and fail. Then she can upload via the website. You wont loose any data etc. but you may find that you are over quota for a short period of time.

You can have a look at https://help.dropbox.com/plans/refund and contact support at www.dropbox.com/support. It is worth pointing out that Dropbox does send multiple emails before subscriptions renew to let people know its happening so it isnt a shock.

Have you checked you've not set up backups? www.dropbox.com/backups ? Also the error wording on adding shared folders is not clear. If it says you need 2gb it means you need 2gb MORE than you have. 

Hi @"HeatherDuncan" How do you mean 'lost' ? Dropbox doesnt remove files if you dont renew, it just stops syncing. However it does remove files after a year of inactivity - and if that is the case, no, Im afraid they are not recoverable once removed. 

I assume you are using a Windows device? If so that limitation is from Windows itself, not Dropbox. There is a limit on how long file folder paths can be and so if its longer than that it wont sync/open or work etc. There is no way round that except shrinking the whole path (ie. starting at C:\) and seeing what you can…

I'm afraid there isnt and never has been. Same with the records of the last viewed files on the website. I've complained about it for years 😞 The only thing I can suggest is you make a Suggestion for a change to the software. 

Also as a side note remember that unless you are a paid Business user Dropbox is not HIPAA compliant: https://help.dropbox.com/security/hipaa-hitech-overview

Do you mean on the Dropbox app on the desktop? The Sync History and Activity Tab's cannot be cleared. The 'Notifications' one (bell icon) can by hovering over the notification and clicking on the three dots. 

www.dropbox.com/gs is where you can get the getting started bonus 🙂