Mark Super User II

Hi @"Jas Blackthorne" While I'd never say never, BF and CM are not something I've ever seen Dropbox embrace

All support options are at www.dropbox.com/support. It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required. 

You will need to contact support at www.dropbox.com/support and ask for assistance. 

It looks like there is some tech fault with the site and that button isn't working - a few of the SU Team have been to replicate as well. We've already shared it with the Team. As a workaround can you do it via https://www.dropbox.com/transfer ?

Refunds can take 5 or so working days, so, when were you told you'd get it? You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it. 

Does your device meet the minimum requirements? It wont install if not: https://help.dropbox.com/installs/system-requirements#The-Dropbox-mobile-app-for-Android

Can you acess via www.dropbox.com/backups ? If not can you post screenshots of any errors?

Hi @"axe" I assume that both accounts are already linked? Which version of Dropbox are you using? Does it give any errors if you mouse over its icon on status bar?

You already can 🙂 https://help.dropbox.com/share/set-link-permissions#Disable-downloads-for-a-shared-link However this is only available on certain paid for plans. 

@"Micaela Canero" wrote:Why were old files deleted if the owner didn't delete them? As has been said if they are over 12 months and if you've not logged in they are removed due to inactivity. 

Have you accidentally set up backups? www.dropbox.com/backups

@"nachi2007" wrote:Hi, how I can recover files that I permantly been deleted by mistake, any suggestion You cannot. They have been permanently deleted. 

@"keiro" wrote:I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's…

So, can I ask a few? Some may appear obvious but I suppose that's what I'm looking for here! * Why do I need Dash? What does it do? Whats the advantages of it. I don't want 'rock star DJ movie director' rubbish. I want how it helps ME as a person/teacher that has all his docs within the Dropbox eco system * Whats the…

@"Sajaaa" wrote: Can you help me with that Mine are not going well You need to explain what the issue is first 🙂

The level of detail of searching depends upon your (paid) plan: https://help.dropbox.com/view-edit/search-content

Without the recovery words or an already connected device there is no way to get access to the account: https://help.dropbox.com/installs/dropbox-passwords-faq "To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to…

@"islandnomads" wrote:I still don't understand, however, how I could've been faithfully updating that file for months without it syncing? Because if Dropbox isnt running - i.e. in the menu bar at the top, then there is no syncing. Dropbox isn't able to upload and download without the application running. You are simply…

Check at https://www.dropbox.com/account/security to make sure you can see what devices are connected and remove unused ones, Also on one of the restored files open up the Previous Versions menu to see which device deleted it - it may be that the date shown is inaccurate

No it should work happily without as long as those things are configured correctly. If they are not set up correctly then applications wont work.

What is Events showing as @"Rich" asked?

If Dropbox isnt showing at the top @"Marcus_VG" then it even running - and so the firewall etc. isnt disabling as the software isnt open. 

No thats the right way to the folder, but, doesn't mean Dropbox is running. There should be a Dropbox icon at the top of the screen near the clock. If there isn't its not running. So there is no syncing. Rerun it from Applications folder or via www.dropbox.com/downloading

You need to cancel the trial. Let Dropbox totally downgrade you after it says failed payment a few times. THEN upgrade at www.dropbox.com/plans

Hi @"islandnomads" Is Dropbox running when you hover your mouse over its icon? What does it say if it is? Are you editing and opening the file inside of Dropbox and not another location?

Dropbox would accept .lnk or URL files BUT that would be it - it would only upload that file and not the thing it was pointing to. Have you searched file *.url files? Where is it you are going to upload this file? How are you doing it?

Hi @"anniecdigitals" My guess is that they are not logged in to the same email that you sent the link to OR they are using a different machine with a different Dropbox logged in and its picking that log in up instead. 

You will need to contact Dropbox for assistance via www.dropbox.com/support and ask for help.

@"Oliefan" wrote: Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid. So how can I change the email address associated to my Dropbox account? The easiest thing to do is set up a new account. You…

That looks like you are trying to upload a shortcut to the folder and not the actual folder.