Mark Super User II

Hi Lars I'm afraid your understanding is a bit mixed up - there is no link between folders in other locations and Dropbox. You need to work on the files and folders in Dropbox for them to sync with Dropbox. Note that they will not then copy back to other locations. The best thing to do is to move things from your other…

@"vjh4290" wrote:Plus googling change thumbnail on dropbox video comes up with instructions on how to do it on the "Share" page. But I don't find it. Thats when you export to other services such as WeView - you are changing the thumbnail on that service, not Dropbox links

It isnt possible to combine or merge accounts, so, you will need to do that manually. Your best bet may be to move everything from the free to the paid account and then cancel payments on the paid account. Info on passwords is here: https://help.dropbox.com/installs/how-to-use-dropbox-passwords

As you have joined a Team - thats part of a Business set up. As for how to leave I'm not sure sorry 😞 Hopefully somebody can help tomorrow. I'm going to join this with another thread with same issue as that makes it easier for support to see. 

The way to contact support is at www.dropbox.com/support WHILE NOT LOGGED IN - even to here. However, they wont circumvent it. You set up 2FA to stop people gaining access to your account without the credentials to do so OR the codes to recover. The whole point of 2FA is to do this. Allowing somebody to just remove it puts…

Is it a Team folder? If so you may need to look at it via a different way, or, get work to remove you: https://help.dropbox.com/organize/team-folders

You have to have accepted it at some point as Teams (same as Shares) cannot just be linked without approval. Have a try at using https://help.dropbox.com/organize/team-folders

Hi @"tankbar" Have a look at https://help.dropbox.com/sync/access-files-offline

@"Kristian001" wrote: I don’t have that phone anymore wiped it and sold it Then you need to use the recovery codes given when you set 2FA up. If you didnt keep them safe then you cannot recover your account I'm afraid. 

You could look at some recovery tools which may scan the computer, but, they are not very reliable once a device is re-formatted. The formatting process is designed to be destructive and wipe a drive. As for tools you could use I'd suggest a google, but, in the mean time the relative must stop using the computer completely…

Zip files are not editable via the Dropbox web interface. They are only previewable: https://help.dropbox.com/view-edit/file-types-that-preview#File-types-that-preview-as-a-zip-file https://experience.dropbox.com/en-gb/resources/how-to-zip-files

Team folders are not shared folders as such - they operate differently and have different setups and properties. Did you ever 'join' the Team? If so does https://www.dropbox.com/team/decide this help?

No, they are not recoverable at all via Dropbox I'm afraid - because he was over his 2GB limit Dropbox didnt sync them. As the messages would have said on his machine and via email all syncing stops once you hit the limit. Simply put Dropbox doesnt know they exist - they were never ever uploaded to Dropbox. Same with any…

Are both still showing as linked at www.dropbox.com/home ? If you add a file to your personal account does it show online and online where you can see the business one if you toggle between them?

@"Kristian001" wrote: I dunno just when try login sends text too a number no longer active so can’t login The only way to change 2FA (which is what sends a code to your phone) is to have the device or the emergency recovery codes given upon set up. There is no way, at all, to get around this. 

Youve not said where they are not clickable - as that isnt a Dropbox issue. Dropbox just make the links - it doesnt add it or make it usable in Word or Outlook etc. 

My guess here is that he is editing the file on a folder outside of the share OR Dropbox on his machine isnt running. Check if he is updating and editing the file that he can then see it at www.dropbox.com/home. If not check Dropbox is running and where he is opening and editing it from - it needs to be in the shared…

You will need to share it with them. If you send a link it is read only and they access it via that link everytime they need it. If you add them to the folder they can add it to their own Dropbox as long as they've enough quota - your files will use up their quota. 

Hi @"nate22" It isnt possible to change the owner of the root directory of Dropbox - that would mean you couldnt access anything. You need to move everything in to one folder and share that if thats what you want to do (its probably also easier than sharing lots of folders)

@"KrisHughes" wrote:Thank you. I'm new to the new plan that allows control over this, but it seems to involve so many clicks to get it done every time I share, a real time waster. Ideally, a dialogue box should open when I right click "copy dropbox link" in Windows File Explorer, but the ability to set a default would be…

@"Deepthght" wrote: If I set up two factor authentication, would those recovery codes have been emailed to me? If you set it up you have to physically download them before you can continue. Wether you then kept them or not is a different matter. In terms of the account all you can do is contact support at…

@"thepuuung" wrote:Hi Megan, I've replied to you from my inbox but please help me get it solved asap as this this fix is taking already much longer than expected. how is it possible that all of my files are inaccessible due to a simple sharing action from a single file? Replies via support usually take 48 to 72 hours if…

Did you set up 2FA? If so you need to use the recovery codes that were given when you set it up. Without them there is no way, at all to get access to an account. 2FA is set up to stop people getting access without the codes, or recovery codes, and Dropbox are rightly very strict on not allowing people to circumvent it. 

Not via Dropbox (or iCloud) no, you'd need to use a third party tool to do that. 

@"Pookeyblow" wrote:In Dropbox Backup I can select folders on my Mac I would like to back up. Can I select the iCloud folder? No you cant. It also isnt possible to sync a cloud backup service to another - you will end up with data loss and corruption. You will need to manually copy/paste between the two as @"Megan" said. 

Have you tried clearing temp internet files?

Have you tried clearing cache and temp internet files?

@"EZTejas" wrote:Thought about that and sent to my wife. Same result. Its possible you are logged in. The link you sent for the document above only opens as a file. So it is externally going out as a document only. As long as you are doing the link in the same way in the email 

As you looking at it as yourself @"EZTejas" ? If so its possible Dropbox is detecting that you are already logged in and so shows everything. Try looking at the link via an incognito window. e.g. that link you posted above when I access it appears as just a single document

@"EZTejas" wrote:We're using Outlook, so it should be something alot of people face. https://support.microsoft.com/en-gb/topic/create-an-email-signature-in-outlook-0f6ec33a-94dc-c87b-ad05-3bd04e89f51c 🙂