Mark Super User II

hyunjoon12 wrote:Further, the sync icon showed on the folder disappeared. Is Dropbox still running? How many files do you have out of interest syncing to your machine?

Is Dropbox running on your machine? However, if it ISNT and you have had a drive disconnect you probably want to backup what is stored locally first as there is a very, very good chance it will wipe things. If it is running what does it say if you mouse over its icon on the status bar. 

Captcurrent wrote:How do I turn of badges You cant. To not use them you just dont use the forums. Captcurrent wrote:I feel this is violating my on-line privacy In what way? Badges are simply issued for how often you interact on here. There is no link to you personally with them in way nor are the identifiable to you. 

KlausB wrote:If there is a better place to send the bug report, please let me know. I've moved it to the API part of the forums for you. 

Believe me - I'd love a smaller plan, but, I also use some of the other things. However, Dropbox as a company need to remain profitable to stay in business. If they dont they wont - and cutting income has been shown that it wont increase profits or revenue. 

keri h.1 wrote:This is on a computer - a new MacBook Air (M4) running the latest rev. of Sequoia. Bizzare! I'm using Chrome and hav no issues... If not maybe upload to Dropbox and add a sharing link to here?

Rashy90 wrote:Offering an additional 50-100GB option for 1-2$ wouldn't hurt your 2TB+ sales, but bring you new customers! It does and it has. As Dropbox has repeatedly said they are not a storage solution (like iCloud or OneDrive). They are a complete solution online with way more functionality. 

keri h.1 wrote:I do not have a camera icon. (Wish I could screenshot and show you what I see!) If you are using a mobile device they do not appear. You need to be on a computer. 

gtakreyz wrote: If Dropbox denies the change, I have to agree with you and say they lied. They have :( Its something Rich and myself have pointed out repeatedly - sadly the Help Centre articles have changed to reflect the new 'model' of how it works. 

DexterJ wrote:I sent off an email to support. Dropbox doesnt have a support email address unfortunately. All you can do is contact support via www.dropbox.com/support while not logged in - even to here, so, use an incognito window which will let you contact about account issues. 

Sounds like you havent actually joined a shared folder but instead agreed to move your data in to a Teams (Business) account. Contact the Admin of the account for help. They need to REMOVE (note not delete!!) you from the Team: https://help.dropbox.com/account-access/delete-member 

You could try rolling back the Dropbox folder via www.dropbox.com/events and Dropbox Rewind.

You need to ask the manufacturers of the software for assistance. The Dropbox servers are fine, but, its more than likely API keys or links have changed or broken - at various points these need updating/changing etc. and if a developer doesn't do this the link fails. The "token not ready" error confirms this. A quick fix…

Out of interest is the file / application still open?

Once an account is deleted it is not possible to recover the data from Dropbox - you are warned this multiple times before you can delete an account. If you created a business account and merged the personal one in to it (again you are warned, and almost forced, to try and set up a new account) it MAY be possible to…

Tomajev wrote:She had one older Dropbox account (with different email) and decided to make a new one from my invitation link. This is almost certainly why - especially if she's had Dropbox on that computer before. Referrals are for new users only, not, new users who delete an account and rejoin. 

There is no search function available on links that I'm aware of. So, if you want it on your Dropbox you'll need to upgrade. OR ask for a transfer/download link and download it all to your machine and use Finder/Explorer etc. to search the downloaded content instead 

vr24 wrote:If someone sends a shared link to a folder to me, can I search in that linked folder? You will be able to navigate it as a folder directory on the website :) However, there is no search capability

Warren J. wrote:(1) It deletes files I have downloaded to Dropbox for safekeeping without my knowledge or permission. Dropbox cannot do that. It simply does not have the code to do so. It can only replicate what it is told to do so on another device or by another user if its a shared folder. Have you looked at…

This is still only possible on paid accounts at certain levels: https://help.dropbox.com/security/physical-location-data-storage 

Does it work if the file is downloaded and say opened from the Desktop instead of the Dropbox directory?

BygoneAutomaton wrote:Addendum: where do I view my account bandwidth limit? There is no page that shows this online. Its also a rolling 24 hour window which makes it more awkward! I'd suggest logging a ticket with support for help to see what has gone wrong, or, if it is just coincidental timing of the ban:…

Are you sure you are logged in to the right account? What is www.dropbox.com/events showing? How did you pay? If it was credit card use https://help.dropbox.com/billing/find-credit-card-charge to see what account was upgraded. 

You will need to open a new one at www.dropbox.com/support while not logged in (even here!) so use an incognitor window. In that include the other ticket number so they can cross reference it, however, they may not be able to assist now if you are not paying - that support system is mainly only for account log on issues. 

Its almost certain you've upgraded a different account Use https://help.dropbox.com/billing/find-credit-card-charge to see what account it is using the info from your card statement. 

As has been said - its www.dropbox.com/suppport. There is no phone or email support, it is all via that link. 

hbplawfirm wrote:Originally purchased July 2023 Did you renew in July 2024? Dropbox does delete the data of users who are over account limits. When did you last log in? All support is via www.dropbox.com/support. There is no phone support. Also, what is www.dropbox.com/events showing?

What version of Dropbox you using? Mouse over it to find out Have you tried a reboot etc.? Do you have enough quota and hard drive space?

PrivRelay wrote:This seems to be bad security recovery design Its actually very very good security design. The whole point of 2FA is to ensure that only people who have the credentials can access the account, there shouldn't be a way to circumvent that. The system DOES make you download and save secure 'emergency codes'…

Hopefully somebody will spot it from Dropbox here tomorrow and offer some help.