Mark Super User II

You've not answered the question..... we cannot attempt to help if you wont. Dropbox doesnt change the files in anyway so something else is happening. How are you redownloading them? The website at www.dropbox.com/home and shared link etc.

How are you uploading and how are you downloading (from where)?

Abusive posts removed. However, as a reminder, as have been said previously. SuperUsers are not employees. We are volunteers. To get assistance you MUST log a ticket with support via the methods listed: www.dropbox.com/support to log http://dropbox.zendesk.com to track.

We cant even attempt to trouble shoot if you dont mention what you've tried and what you are seeing. Please also note that if you have upgraded to iOS 11 its probably worth starting a new thread about that as its certainly a different issue.

Please note, however that refunds are NOT a guarantee - you agreed to the T&C's which stated that when you joined. Refunds are only offered where they legally have to be offered.

I stand corrected, something has changed and it is saying I can access it BUT I need an account to view the document and you are informed that I am viewing it. I'm going to do some digging....

Anybody with the link cannot view it. Only people authorised to view it can. Remember though that if you view the link on a device you've Dropbox installed on you are automatically logged in and so it will open - as it knows its you. To test it put the link through a device without Dropbox installed at all.

You'll need to log a ticket with support and ask for help then I'm afraid: www.dropbox.com/support to do that http://dropbox.zendesk.com to track

Try using a different browser or one in incognito mode.

Are you a Business user? If so you need to remove licences as per https://www.dropbox.com/help/business/add-licenses-or-space Note that if you are a Business user only the admin can do that and only down to the minimum level of your subscription (i.e. 3 or 5 users)

Dropbox itself does not support any NAS set up. QNAP is basically using the API to force itself to work with Dropbox. From what I've read on here its one of those systems that either works superbly without issue or doesnt work at all - and then trying to get support from QNAP is difficult (as Dropbox wont/cant support it).

Anjaay follow https://www.dropbox.com/help/business/add-licenses-or-space Note that you can only remove licences down to your minimum subscription level (either three or five)

You said you had an app, you didnt say it was Dropbox's own. Samsung are very well known for adding their own versions of the apps which are often bug ridden. Its possible other manufacturers do the same. So, now if its not working we need some info as to WHY it isnt working - whats happening? How you trying to do it etc.

To get auto upload to work you'll need to make sure you have a Dropbox app installed on your phone. Have you installed one yet for an app store?

As long as you have a new version of the app you can. You tap the big + button, upload photos and then tap on the ones you want it to upload.

mike _. wrote:Sadly the ticket I had open about this issue was closed by Drobox support without informing me or fixing the issue. I only found it it had been closed because I received a " tell us how we did" email, thought that was odd and then checked the status for the ticket. (The " tell us how we did" email didn't say…

Thats **SUPERB** to hear!! Thanks Maple

Can I jump in on this please and say I'd also like to agree and say the removal of the option to hide Recents makes the app, for me, redundant. Its not something I can use in a professional situation now.

You can try and see if an earlier version is available via iTunes maybe? They often keep backups on your machine, however, no there is no way of getting one via Dropbox themselves.

Hi manathungearun1 - no they wont reactivate them. The service is no longer available as was advised in Sept. 2016 that it would be removed. As of 1st Sept. those links are no longer working. This is for everybody. You need to find another solution now I'm afraid. To track your ticket, however, you can do so at…

What exactly is the issue? I'm a tad confused. I'm pretty sure Time Machine wont be able to back up files that are set to Smart Sync as they dont actually exist on the machine.

Thats going to really depend upon the police I'm afraid. To search computers etc. it would also need, I'm sure, a Warrant from a court so I imagine they'd need evidence that its a) happened b) in public interests (costs v outcome etc.) [This thread is now closed by moderators due to inactivity. If you're experiencing a…

I can only imagine :( Fingers crossed they can and do. BUT (and this is only my gut feeling) I'd have imagined if they were going to share it they would have done so by now. The 'product' (in this case your images) lose their worth over time and once people know about them. A lot of the power behind the images is the…

My first thoughts are all of the information you've listed relates to transactions, not, general browsing and use of the site. A lot of the information for transactional reasons needs to be kept for legal requirements - e.g. I use WorldPay in the UK to process my e-commerce stuff and know I can access the majority of that…

They are stored in the US for free and Plus users : https://www.dropbox.com/help/security/physical-location-data-storage Business users can request other places if they have a legal need to (e.g. to avoid US snooping!)( See…

So somewhere between Photos and the Dropbox folder on your computer something is converting it to Raw. The preview will be from the Photos folder I imagine.

Can you post screenshots of how you are doing it as there is something going wrong in the workflow somewhere.... Dropbox doesnt have the capability to alter files. In fact its only in the past few weeks that its started previewing RAW files. Note that if you've imported from Apple Photos what you are probably seeing is…

You've downloaded the preview from the website. To redownload it in its original version make sure you use the Dropbox download options and not right click -> save as or that you are downloading from www.dropbox.com/home

Hi Pixelwise It doesnt I'm afraid. As Rich said Dropbox will only upload what is in your Photo Album at that time - if they are not actually there and just thumbnails or indexes Dropbox wont see them I'm afraid.

On a mobile you dont need to do this because within Dropbox they are not using up space :) If you mean delete from your camera roll then it would be via the usual ways of doing it (on iPhone choose 'select' and tap the ones you want to delete before hitting the bin icon).