Mark Super User II

What is www.dropbox.com/events showing?

Your last post went in to a spam quarantine, sorry. I've unflagged it and put it back for you.

Five sounds extreme! Make sure you log it as a ticket :)

Sadly none of those suffice Joachora. The only way to get the account back is via the security mechanisms you put in place - the security codes or the phone number.

I can guarantee that even if you get to CEO level they wont let you access the account without the security you've set up - they've been exceptionally strict on this in the past. Supervisors wont (and cant) override what the security team have said. Without the systems you set up (i.e. the phone or security codes) that…

Oh thats rubbish :( Sorry I cant help anymore.

Can the cellphone provider not then allocate it to you? I know that here in the UK you can pretty much request a phone number be allocated to any SIM as long as it isnt allocated.

It is a crime. It doesn't stop people doing it though. Unfortunately though as has been said without the phone or the secure code the accounts none recoverable. Out of interest have you tried calling the number? If its live would the person maybe give you the number if you got one sent to them?

Unfortunately you told Dropbox to not give anybody access to your account unless they had the 2FA details (i.e. the codes you should save when setting it up) or the mobile number. Its only reasonable that they adhere to that instruction and not give anybody access who does not have it. Pictures etc. are easily forged and…

Deleted files do not use quota. As I said before what is the Share folder using? That space on the website IS correct. So if its still large you've a large file still hidden within your system somewhere.

Do they still appear at www.dropbox.com/home ? What is the 7.21gb quota used as - how much is in Shares?

How did you remove the files? It should be instant once they are not showing up at www.dropbox.com/home So, if you deleted them from a computer you need to give it time to sync to the green tick.

Only certain paying account levels have access to online chat. And within Business accounts only Team Admins do. If you are not an Admin you need to speak to them for assistance or log a ticket.

The issue is Mike as I have said - that information is NOT available if they are not within your own company. As I have said "there is no way of knowing who is accessing (or has accessed) those files. Thats because, they are just a 'web link' that anybody at all can access - there is no authentication or ID appended to the…

You cant do what you want I'm afraid because there is no way of knowing who is accessing (or has accessed) those files. Thats because, as I said, they are just a 'web link' that anybody at all can access - there is no authentication or ID appended to the links to know who is accessing what/when.

You can click on 'Type' and change to ascending and descending according to that there, but, this doesnt necessarily group according to file/folder (e.g. PDF is a type as is Word).

I dont think you can. Shared links are viewable by anybody, at all. There is no security authentication on them when people go to view them unless a password has been set (and even then anybody can use the password if they have it). https://www.dropbox.com/help/files-folders/view-only-access The following may also help:…

You can get them via the website don-peters: https://help.dropbox.com/files-folders/view-only-access

I'd suggest sending it in to the team: www.dropbox.com/support and asking them as its an account specific request. You can then track at http://dropbox.zendesk.com

I'm moving your post to the API forum (https://www.dropboxforum.com/t5/Developer-Community-API-Support/ct-p/101000041) where you'll find much better help :)

Dropbox can only do what you are telling it, so, of you are getting that pop up it is being generated by something... it shouldnt be doing it though if you press cancel. You may want to report that bit at www.dropbox.com/support which you can track at http://dropbox.zendesk.com Just as an aside, if you move the files out…

@"samertm" - possible issue with this build for you guys over on this thread. :) P.s. thanks for the change logs as well!

Second time I've seen the exact same post on here this weekend, I'm merging the threads together to keep everything in one place, However, to help can you log a ticket at www.dropbox.com/support and reference the thread URL that this will be on? Once thats done you can track at http://dropbox.zendesk.com

Also, not sure how this is related to Dropbox? If you can give us some more info we could try and give you some help

It isnt something I have ever seen at all CB65. Have you tried the offline installer from www.dropbox.com/downloading?

Interesting Jonathan! Any idea what it was doing? Any clue as to what data it was tweaking within Dropbox?

That really doesnt seem like a good solution Pollycat. As Rich has done I'm also seeing if I can escalate for you - you also need to be informed what you are going to 'lose' by being a legacy customer and upgrading... from experience I doubt its all positive if I'm honest.

Hi Belal1 - as has been said please log a ticket, but, please note that Dropbox have publicly said on here that without access to the email account to authenticate you they wont be able to give you access to the account again for safety reasons.

Are you sure you are using the right account? Check that the email address he sent your invite to is EXACTLY the same as the one you are using now.

What does www.dropbox.com/events show? Have you still got access to it?