Mark Super User II

If your account has been disabled that means its been terminated by Dropbox and you will not be charged anymore. 

Dropbox isnt designed to be used via the website - its designed to be used via the software on a desktop where auto reuploads etc. automatically happen. The website is intended to be used when your main computer isnt available. Can you not install the software and upload that way?

Its not trying to scam you @"saucestache" thats how Dropbox works. Anything in your account needs your space. www.dropbox.com/gs may get more space, but, thats how Dropbox works and always has

Upgrades to plans are just an increase in quota and additional features - nothing at all changes in terms of your files/folders. The people you invite will keep their own account, it will just be part of your plan with a bigger quota

She/support will get back to you soon as possible.

Lori emailed you on Thursday as per this thread. Have you replied back yet? Note, however, that support do not work weekends so you wont get a reply until Monday at the earliest. 

Exactly - and thats the point, it didnt so because it was causing issues for people they just stopped it. Ultimately data integrity is paramount

@"learlo" Basically the way Dropbox works is that it only looks at things in its own folder, so, when symlinks DID work they only updated and uploaded/changed/modified files when Dropbox was restarted. This meant that files and folders were frequently out of date and also caused conflicted files. 

From Dropbox's point its around data integrity and safety - syncing only occurs on symlinks as and when the software restarts which means that it doesnt always have the most up to date files on all systems. 

Hi @"jcm48" File Requests is a way of somebody sending YOU information - thats what you send people when you want them to upload something to you. Shared links are what you send to people to give THEM information. You do not need a Dropbox account for either of these, but, may need to tap ESC or the X in top right to close…

Hi @"Kiki11343" Unfortunately disabled accounts mean that you have been terminated for breach of terms and conditions. Therefore it is very very very unlikley the account will be restored. By the fact tickets are not being replied to I'd say that it wont be. 

Deactivated means that your account has been closed for breaching terms and conditions - that also means, I'm afraid, it wont be reopened. In terms of your files I'm afraid you will need to access the backups you have of them as its 99% certain they wont be recoverable via Dropbox.

Hi @"JavierCanada" Not quite because once the free promo expires your quota will drop to 2gb (higher if you have other increases from places like www.dropbox.com/gs). 

Hi @"tek825" I'm afraid, simply put, that without access to the old phone number or your backup codes which are given as you set up the 2FA you cannot get access to the account. There is no way round this, at all. As your phone itself is broke can you not just swap the SIM in to another phone?

If you can see the devices which last accessed the account doesnt that mean you are logged in? 

The only way is that the person has got access to your username and password, but, thats highly unlikely. Also, if the photos are from that long ago its almost impossible to remember who may have used one of your devices for a few seconds. Check what devices are on your account at www.dropbox.com/account. 

Hi @"Natmonster" They can only be in your account IF a device is connected to your account which has your credentials on it - either via a shared computer OR somebody putting a USB/phone etc. on your computer at some point (and the software just copies them off). One thing that mayhelp to work things out is go to the…

@"helpmedb" I'm afraid you cannot. Promo space isnt transferable. Your old account will auto delete after about 12/13 months of none usage. 

yay! Pleased you got sorted

When you go to https://www.dropbox.com/account/connected_apps can you see StrongBox listed? What happens if you disconnect it? That should stop the device working on the phone if its one account and ask you to relink.

Ok, thats a good start - I'd go to Strongbox now and ask why its not connecting properly. Everything from this side seems to be

I've not used StrongBox so just wondering - does it have Dropbox saving and reading capability? Apps themselves need to be configured to write to Dropbox and then read from Dropbox. It cannot just 'happen' even if files are stored offline etc. due to how Apple sandbox.

My guess is that because Dropbox is no longer supported on iOS 9.x you've just been lucky. I'm afraid I dont think its going to be possible to get it to work again. Minimum requirement is iOS12 now. https://help.dropbox.com/installs-integrations/desktop/system-requirements#ios

It cannot be 2gb if you have 2gb. If its even 1byte over the 2gb it will fail and not add. 

If its saying you dont have enough space simply put you dont have enough space. Does the error say you need 2 gb of space? If so its badly worded. It means you need 2gb more space - i.e. 4gb. Have a try at www.dropbox.com/gs to see if you can gain any more free space and then add it

Sounds to me like the file has been removed/changed or link deleted. I'd ask them for another link 🙂

Yes - Dropbox supports lots of minority groups https://twitter.com/Dropbox/status/1268225941244801024

In terms of moving Dropbox to an external drive I cannot recommend you dont do this enough... there is a huge risk of data loss. If the drive disconnects or doesnt connect quick enough Dropbox can delete data - once the drive does connect it doesnt 'readd the files' it does delete them. There are safeguards in place but…

@"bsoki" I'm afraid there is no automated way of doing this, no. 

If you just copy and paste them then no they wont be informed.