Lusil Dropbox Community Moderator

Hi there @"Runningwolf", If you have an Android phone and you want to run the mobile app, you need to use an Android OS 4.4 (KitKat) or later. You can review this in this article. Nonetheless, you should be able to still navigate to your Dropbox account through the mobile device’s supported web browser(s). I understand…

Hi there @"SWalsh2011", Initially, please note that I’ve removed personal information included in your post for security and privacy purposes. Nonetheless though, could you please let us know here what steps you followed using Internet explorer as it may be helpful for other users experiencing this? Thanks in advance!

Hey there @"outwardspiral", Currently, as you mention as well, the Dropbox for Outlook add-in is compatible with:* Outlook on web * outlook.com * Outlook desktop application version 2013 (Windows 10 and up) and 2016 (Windows 10 and up and Mac) Nonetheless, out of curiousity, could you please let me know if you’ve tried…

With Smart Sync, you can save a file into your Dropbox folder and set it to be online-only. That way, the file is in your Dropbox account but only information about the file, such as the file name, location, and date the file was updated is available on your computer. Please bear in mind though that if you want to preview…

Hey again @"readymade". @"readymade" wrote:If I do not synchronise the folder and the files inside will not be visible in my laptop. If you choose to selectively sync a folder, then yes, the files inside it will not be visible on your laptop (saving space on your hard drive) but they will be available on your account…

Thanks for getting back to me, @"readymade". At first, I wanted to clarify that the Dropbox folder in your File Explorer is part of the desktop app. As per your main concern though, there is one way that I can think of to save a URL to your Dropbox account without syncing it to your Dropbox folder on your computer, and…

Hey there @"readymade", If you’re trying to download a file directly to your Dropbox account and you have the desktop app installed, you can either choose the location to be your Dropbox folder when you get the prompt or make the default location of where your files get downloaded to from your browser settings. If I’ve…

Hi there @"MrMisterHarris", Could you please clarify if the video also plays out of sync when you preview it on the website and when you download it locally on your computer? Thanks in advance!

Hey there @"Horace-Hedgehog", sorry to hear that you’re also having the same issue. You mention that you’re having the same experience, but could you please elaborate on what you’re seeing? A screenshot (without any personal info) would also be very helpful. Thanks!

Thanks for getting back to me, @"hels". The behavior that I was referring to before is what you did: @"hels" wrote:create a folder, see it exists online and locally, then uncheck it in selective syncBut, for now, I am where I need to be. But then you’ll have to create another folder on your device with the same name as the…

Hey @"IEF_work", sorry to hear that you’re also having this issue. If you’ve checked the four points I mention in my first reply to this thread, you can either submit a ticket to our Support team through this link or I can send you one associated with your Community profile. Let me know how you’d like to proceed!

Hi @"petholla", thanks for posting your comments on the Community! Although there isn’t a direct way that you can separate search results by title and content results, you do have the options to sort the files that show up by Relevance and Last modified. Nonetheless, I understand where you’re coming from, so I’d be more…

Hey there @"hels" , If you have a folder with the grey minus icon in your Dropbox folder, it generally means that there is another folder with the same name in the same path which is selectively synced (not in your Dropbox folder). Spoiler For example, I have “Folder A” in my Dropbox folder with a grey minus icon. The…

Thanks for getting back to me, @"slagojr". Bearing in mind that Dropbox cannot and does not alter your files in such a way, if you download the video locally on your device and it still plays out of sync, it likely means that the video was uploaded like that. If you feel like this isn’t the case, try playing the video from…

No worries, @"NoMoreGrid"! I’ve sent you an email (to the one connected to your Community account) so make sure to check your inbox for my latest message and we’ll take it from there. Cheers!

Thanks for the additional info, @"aluke"! I’ve moved your post here, where some like-minded users may be able to share some ideas on this with you. Give us a shout if you have any other questions in the meantime! [EDIT] It may be worth also to check this thread out - in may prove to be helpful in what you’re trying to…

Hi @"NoMoreGrid", sorry to hear that. Could you please try one of the following steps and see if that does the trick?* Try previewing the video from another browser. * Navigate to the video preview through an incognito/private browser. * Ensure that you’re not running any third party browser extensions. * Clear the cache.…

Thanks for letting us know the exact steps that did the trick for you, @"Jq1" - much appreciated! If you have any other questions in the future, you know where to find us. :grin: In the meantime, have a wonderful day ahead!

Hi there @"aluke", Could you please elaborate a bit on what you’re trying to achieve? For example:* You mention “a link” and “a code” - Are you referring to a shared link by any chance? * Are you trying to structure this yourself or change the URL using a third party app? Any additional info would be very helpful. Thanks…

Hi there @"Jq1", I just wanted to follow up on this. Were you able to resolve your concern in the end and if so, how? Let us know!

Hey @"GMo1", sorry to hear that you’re still having trouble with this. In order to have a more in-depth look of the behavior you’re experiencing, I’ve sent you a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. Cheers!

Hi @"slagojr", sorry to hear that. Could you please elaborate a bit on the behavior that you’re experiencing with your videos? For example:* Is the sound not in sync with the video or vice versa? * If you’re previewing it from the website, have you tried playing it from another browser or an incognito window? * Could you…

Hey there @"iizuum", sorry to hear about that. Initially, please note that renaming a folder or a file doesn’t mean that your content will be removed from your Dropbox account. Since moving any content is considered a deletion from one location and an addition to another, could it be that you also moved the folder?…

Hi @"MandM", thanks for trying out some troubleshooting steps from your end. In order to have a look at this behavior from your end a bit more in-depth, I’ve reached out to the email address connected to your Community profile. When you have the chance, please check your inbox for my message. Cheers!

Hey everyone, thank you all for your reports and updates on this throughout! I’ve relayed your comments to our team. They are aware of the behavior and are looking into it. Thank you in advance for your patience and cooperation on the matter! 

Have a great day as well, @"LTD-corp"! Let us know if you have any questions. :sunglasses:

Hey there @"Snakey1989", If you subscribed to a trial or purchased a Dropbox subscription through your phone, please check this article out for more info on canceling it. If you’re still having trouble with this, please contact the relevant service provider - which should be Google Play, from what I understand. Let me know…

Hey there @"Upnorthhome", In order to have a better visual of what you’re seeing, could you please send me screenshot (without personal info) of what you’re seeing after you select Export? Thanks in advance! PS. To attach an image in your next reply, choose one of the following options:

Not to worry @"axmk2000", we are here to help after all. :wink: At first, bear in mind that the Dropbox folder on your computer is just another folder like any other, but with syncing capabilities. You can tell if a folder/file is in the process of or has completed syncing from the relevant syncing indicators…

Thanks for the looping me back and apologies for missing that core point in the query, @"Здравко"! @"axmk2000", since you do mention in your original post that: it still shows as linked to Dropbox Could you please elaborate a bit on this and possible send me a screenshot (without any personal info) so as to have a better…