Lusil Dropbox Community Moderator

Hey @"Mike-B", I'd be more than happy to help! Online-only files save space on your hard drive by taking up as little storage as possible. In this case, only specific information is downloaded, such as the name and the path. For a third party app on your computer to open a file, it needs to have all the relevant…

Hi @"rmitterer", thanks for letting us know what did the trick for you and the other user - awesome work! If you have any questions or feedback for us, just give us a shout. In the meantime, have a lovely day ahead. :grin:

That depends on what you want to do, @"lebe". :slight_smile: More specifically, if you want to have: * A separate copy of the file with only your edits, then yes, you'll have to download and re-upload it to the shared folder. * Only one file with everyone's edits, those should be automatically applied, so you shouldn't…

Thanks for getting back to us, @"palmerpark"! The number given of 300,000 files is a soft limit which heavily depends on the specifications of each computer. This could explain why you're having a different experience from one device to another. From there, since you've already selectively synced content to improve the…

Hey again @"Debby M.", thanks for nudging us here. As @"Rich" mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software. In any case, rest assured, the official Dropbox desktop…

Thanks for the additional info, @"lebe". If this is a file in a shared folder, you should be able to find it by going through the shared folder in question, which should be under your Files tab on the website. If you don't find it but you remember the name, could you try searching for it in your search bar? If you're still…

Thanks for keeping me in the loop, @"AtoW". If it does pop up again, just give me a shout. Cheers!

Thanks for getting back to me, @"lebe". Are you referring to where it's being downloaded? Could you please send me a screenshot (without personal info) of this so that I have a better visual understanding? Keep me posted!

Hi there @"lebe", welcome to the Dropbox Community! To download a file from the website: * Sign in. * Click on the Files tab on the left hand side of your screen. * Locate the file you want to download. * Click on the ellipsis (...) icon that's on the right side of the file. * Select Download. Let me know if you have any…

Thanks for the screenshot, @"jim24". Could you please try adding the Dropbox cache folder to its ignore list? Maybe that will do the trick. You can find more info about how to locate the cache folder here. Let me know of any updates!

Hey peeps, thanks for your ongoing reports here! @"flomaka", glad to hear that the behavior's resolved for you - that's great! For those of you still experiencing this, could you please try adding the Dropbox cache folder to the ignore list? You can find more info about how to locate the cache folder here. Let me know how…

Hi @"Jeff D.22" and @"Anson010", thanks for reaching out to us about this! As a first step, could you please clarify the following for us: * Does this occur to all Word documents in your Dropbox folder? * Is the desktop app up to date or is it still trying to sync content? You can see that by hovering over your Dropbox…

Hey @"jim24", thanks for reaching out to us about this. Could you please send me a screenshot (without any personal info) of this behavior so that I have a better visual understanding of your concern? Keep me posted!

Thanks for confirming that for me, @"faustino1". I've followed up with a ticket to the email associated to your Community profile to have a more in-depth look on this together. Please check your inbox for my latest message. Looking forward to hearing back from you!

Hey @"faustino1", thanks for reaching out to us about this. To ensure that we cover some initial ground, could you please confirm for me if your desktop app is syncing or if it's completely synced and up to date? You can check this by hovering over your Dropbox icon on your system tray or menu bar. Let me know what you…

Ah, I see! Thanks for clarifying that for me, @"dcooney". I've moved your post here where some like-minded users may be able to provide some insight to help. If there's anything else I can do from my end, please let me know. Thanks!

Thanks for confirming these, @"dcooney". From what I understand, you're trying to preview the .heic files directly from the Dropbox mobile app. Could you try previewing them from the Files app, instead? Maybe that will do the trick. Keep me posted!

Hey there @"dcooney", thanks for nudging us here! I'd be more than happy to help, but I'll need a bit more info on this. For example: * Do the .heic files uploaded play as video files when previewed from the website or are they static? * Are you able to preview them normally from your computer locally? * Does this happen…

Hey @"MarkL1", thanks for keeping us in the loop! I'd be more than happy to look into this with you if you'd like, but I'll just need a bit more info. For example: * Are you getting this error with any Word document that you try to save directly to Dropbox? * Have you tried saving a document in any other location on your…

Hi there @"Sarbjitkaur", welcome to the Dropbox Community! We'd be more than happy to help, but I'm not exactly clear on what you're trying to achieve. Any info you could give us would be very helpful. Thanks! This thread is closed due to inactivity. Please feel free to create a new topic here. 

Thanks for keeping me in the loop, @"morisf"! Glad to hear that your issue's resolved. If you have any other questions or the behavior occurs again, just give us a nudge. In the meantime, have a lovely day ahead!

Thanks for letting us know, @"cbieregel"! :innocent: Give us a shout if you have any other questions and, in the meantime, I hope you have a wonderful day ahead!

Hey there @"cbieregel", I just wanted to check back with you and see if you were able to resolve your concern in the end. If you were, could you please let us know what steps you followed? Thanks in advance!

Thanks for letting me know, @"morisf". If you're using the beta version and you want to try running the stable one, you'll have to first uncheck the Include me in early releases option from your online settings: * Log in to the website. * Click on you account avatar at the top right corner of the page. * Go to Settings. *…

Hey there @"Matt_Macgyver", thanks for reaching out to us about this. Initially, please note that I removed some personal info included in your screenshot for privacy purposes as per Community Guidelines. From what I understand, you're unable to expand the right side of your preview as you used to previously. I've moved…

Hey @"AGHS", welcome to the Dropbox Community! In general, syncing your files can take time if they are many or large. When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest. For this reason, please don't delete them from the Dropbox folder if the files haven't finished…

Hi anonymous, If you recently relinked your Dropbox folder to your account, it'll just need some time to reindex for any changes that may have occurred while it was offline. If you find that it's taking a long time though, let me know and I'll make sure to get back to you as soon as possible. Thanks!

Thanks for letting us know how you worked around that, @"tpfruss"! Glad to hear that the desktop app's running as per normal. @"morisf", thanks for checking in with us on the Community! You can see which files haven't completed syncing yet from the blue syncing icon :arrows_counterclockwise: that should be next or on your…

Thanks for keeping me in the loop, @"tpfruss". Since you're already in touch with a specialized member of the team, I've passed your comments along to them and I'd recommend continuing with them. I can see that they've replied to you, so don't hesitate to get back to them with any additional info. In any case, keep me…

Thanks for writing back, @"tpfruss". Initially, please note that the support options depend on your account's plan. Specifically, phone support is only available to Dropbox Business admins during local business hours. You can find more about this in this article. You also mention that you joined a Business team and you…