Lusil Dropbox Community Moderator

Hi there @"m-go", thanks for checking in with us! Although there isn't currently a direct option for you to remove all shared links with one click, you can check out this thread where users have suggested a few workarounds. You can also post your idea here where like-minded users can share their interest and upvote. Hope…

Hey @"pcmemo", thanks for checking in with us! In general, the bandwidth limits for Dropbox account are: * Basic (free) accounts - 20 GB of bandwidth and 100,000 downloads per day * Plus, Professional, and Business accounts - 200 GB and unlimited downloads per day You can find more info on this here. Hope this helps! This…

Hey @"JGBen", welcome to the Dropbox Community! From what I understand, you're referring to the syncing icons on your files, such as the green checkmark. Although you can't customize the size of these icons, they change in size in relation to the preview option that you have set your files to. Let me know if you have any…

Hey @"susan s.25", I'd be more than happy to help look into this with you! I'll just need a bit more info so as to have a better understanding of this. For example: * Are you getting any errors when you try to open your files? * If you do, a screenshot (without any personal info) would be very helpful. * Are these files…

Hey @"jwshrive", welcome to the Dropbox Community! In general, you can check the status of the desktop app and its syncing by hovering over your Dropbox icon on your system tray or menu bar. You can also check out this Help Center article for some suggestions on what to do if you see any of the errors mentioned there.…

Thanks for getting back to me, @"trashcan". I've followed up with a ticket to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll take it from there. Cheers!

Hi @"trashcan", thanks for checking in with us. Out of curiousity, could you please let us know what your Dropbox icon (that's next to your computer's clock) reads when you hover over it? Keep us posted!

Hey @"VBICT", welcome to the Dropbox Community! If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by: * Logging in to the Members tab in the Admin Console. * Click on the gear to the right of the member you'd like to invite. * Select Resend…

Hey @"Johnheed", thanks for reaching out to us about this. I found this thread for you to check out where users discuss more on this. Hope it helps!

Hey everyone, thanks for your reports! The team is aware and looking into this. Thanks again!

Hey @"dermotmoconnor", thanks for reaching out to us! We're working on a feature that allows Dropbox files to be "ignored". You can find more info about this here. Currently, it's in beta, so while it's not available to all users at the moment, we're working hard to roll this out to more in the future. I hope this helps to…

Thanks for keeping me in the loop, glad to hear that it's resolved for one of your devices, @"MrV". :relieved: Also, thanks for taking the time to share what did the trick for you, @"DragonLover" - awesome work! :slight_smile: @"maffye" and @"Hitch", if you're still having trouble, could you send me a screenshot (without…

Hey @"Olbliss", sorry for the late reply. I'm glad to hear that you found a workaround to this, but if you're still having trouble, it might be worth contacting Adobe directly in case they have more info. Let me know of any updates and, in the meantime, have a lovely day ahead!

Hey @"vpteng88", welcome to the Dropbox Community. I'd be more than happy to see how I can help from my end, but I'll need just a bit more info. For example: * Are you trying to export directly to another third party app or your internal storage? * Are you getting any error messages? Any screenshots (without personal info)…

Thanks for getting back to me with the screenshots, @"Olbliss". Hmm. :thinking: Could you try disconnecting the relevant third party app from your account's settings online and then try again? Maybe that will do the trick. Let me know how it goes!

Thanks for getting back to me, @"stagdancer". This thread is marked as solved as the original poster's concern was resolved, in this case, with a reboot. I understand that a reboot isn't the solution to the behavior you're experiencing and, to have a better look into it, I'd recommend moving this discussion to email. I was…

Hey @"MWREsq", welcome to the Dropbox Community. Thanks for letting us know what did the trick for you - great work on the troubleshooting! Also, @"Rafe", thanks for reaching out to us about this. Could you please confirm for us what the Dropbox icon reads when you hover over it on your menu bar? Keep us posted!

Hey @"Olbliss", welcome to the Dropbox Community! I'd be more than happy to help look into this with you, but I'll just need a bit more info. For example: * Could you send me a screenshot (without personal info) of the error message? * Have you by any chance tried connecting to a different WiFi network as well? Any…

Hello @"Oliver S.4", thanks for checking in with us! Although there isn't currently an option, you can post on our Share an idea where other like-minded users can comment and upvote. Hope this helps to some extent!

I'm afraid I don't see the error message attached. Could you please send it to me once more? Thanks again, @"stagdancer"!

Hey @"stagdancer", sorry to hear that you're also having trouble with this. If you're also getting an error message with a hyperlink, could you please click on it and send me the complete error log? Let me know what you find!

Of course, @"AnnaMcauley". We're here to help after all! :slight_smile: I've sent you a ticket, so please make sure to check your inbox and we'll take it from there. Thanks!

Thanks for getting back to me, @"Brashley". Since files with ._ are hidden system files, you should still be able to upload the actual files to your Dropbox account as per normal. You can have a look at this thread and this one where other users have discussed similar concerns. Give me a shout if you have any other…

Thanks for the screenshot, @"Brashley"! It definitely points us to the right direction. Dot-underscore (Apple Double) files are created by Mac OSes and appear when copying files with extended attributes metadata into a file system that doesn't support them. Depending on the info stored in the metadata, you may or may not…

Hey @"Brashley", thanks for reaching out to us about this. Could you provide us with some additional info to ensure troubleshooting? For example: * Do you get this error message with a specific file or for all .jpg files? * How large is the file you're trying to preview? * Could you also send a screenshot (without any…

Hey @"getgealthyllc" and peeps! Welcome to the Dropbox Community. You should be able to export files to your mobile device's internal storage or to another app. If the relevant options don't appear, could you send me a screenshot (without any personal info) of what you see? Thanks!

Hi there @"bemonxter", welcome to the Dropbox Community! In general, you can have a file request link so that users can upload content to your Dropbox account and also create a shared link so that they can view those files. Although I'm not able to provide you with the exact steps on how you may be able to accomplish that…

Hey there @"newkis710", I'd be more than happy to help! I'll just need a bit more info, such as: * Are you getting any errors when you try to open the file from your desktop app? * If so, could you send me a screenshot (without personal info)? * Are you trying to preview the files in a specific third party app by any…

Hey @"Letztradecp", we're always around if you have any questions, so don't hesitate to give us a shout! :grin:

Hi there @"HollyP1", thanks for checking in with us! To save the file from the website to your computer, you can simply download it by: * Clicking on the ellipsis button if it's a file in a shared folder. * Selecting the download option when you preview it from a shared link or a shared file. From there, you should be able…