Lusil Dropbox Community Moderator

Anytime, @"hansK"! 

Hi everyone, thanks for checking in with us on this thread and sorry to hear that you’re having trouble with the BSoD on your computers. @"FadedPoppy", I was able to locate the ticket that you have with a member of my team and have made sure to pass your comments along to them. When you have the chance, please check for…

Thanks for getting back to me, @"hansK". From what I understand, you're doing this from the website, but you're clicking on the little arrow icon that appears next to the Share button. For this reason, could you please click on the Share button itself and see if that does the trick? If you're still having trouble with…

Hey @"Redthreadmom", thanks for checking in with us! At first, please note that any files you delete from the shared folder will be removed for every other member as well. If you don't want to have access to the shared folder, you can remove yourself by following the steps outlined here. If you're having trouble with this…

Hey peeps, thanks for nudging us on the thread. @"robertcz", since you've already given a reinstall a try - awesome work by the way - could you also check for me how many files you have in your Dropbox folder by right-clicking and selecting Properties? If you find that you have more than 300,000 files, although this is a…

Hey @"dooruser" and @"hansK", I'd be more than happy to help! To make sure we're on the same page, could you send me a screenshot (without any personal info) of what you see when you click on the Share button next to the shared folder you're trying to remove your access from? Looking forward to hearing back from you!

Hey @"wdstoner", thanks for nudging us here! Could you try the following steps to reset the folder permissions on your computer? * Right-click on the folder in question. * Select Properties from the pop-up menu. * On the Security tab, choose your user name in the list and edit the permissions so that you have full…

Hi there @"emontellano", thanks for checking in with us! In general, you can download the contents of an entire Dropbox folder from the website, as long as the folder is less than 20 GB and has fewer than 10,000 files. However, since you want to download your entire Dropbox account, you can install the desktop app and let…

Hey @"clevercrow1", thanks for checking in with us! Could you please let me know if you've tried reinstalling the desktop app by any chance? If you haven't, please have a look at my post above where I mention the exact steps to follow. Let me know what you find!

Thanks for your feedback, @"naviondude"! If you have any other questions, just give me a shout. In the meantime, have a lovely weekend ahead! :grin:

Hey @"jannieves", thanks for checking in with us! I'm only able to contact you to the email address connected to your Community profile for security reasons and have removed the one you mentioned in your post for privacy purposes. As such, I've sent you a ticket, but if you'd prefer a different email address than the one…

Thanks for the additional info, @"mmartin131". Could you check if you have an option for a Dropbox preview after clicking on one of the photos in the folder? More specifically: * Open the desktop app. * Open the folder you have all your photos in. * Click on a photo in the folder. * On the right side of the desktop app,…

Thanks for getting back to me, @"mmartin131". Just to make sure we're on the same page, are you unable to see or use the scroll bar that should be on the right-hand side of the desktop app and your File Explorer? Or are you referring to a presentation-like preview of the photos? Keep me posted!

Hey @"DB_Is_Broken", thanks for nudging us on this thread and sorry to hear that you're having trouble with icons flashing when the desktop app is running. As a first step, could you try a simple reinstallation of the desktop app? Maybe that will do the trick. First, make sure that you save and quit all programs that…

Hi there @"mmartin131", welcome to the Dropbox Community! I'd be more than happy to help look into this, I'll just need a bit more info, such as: * Are you previewing the photos through the desktop app, your Finder/File Explorer, the mobile app, or the website? * Are you looking at the photos through a third party app by…

Hey @"NaturalLifestyl", thanks for checking in with us. You can check out this link that I found on the matter and also contact Grammarly Support for more info. Let me know if you have any other questions!

Hi there @"emassey44", welcome to the Dropbox Community! Dropbox makes sure that you've got your files availble and up to date with syncing. When you place a file in your account and edit it, that file will be available and up to date on any other device you've connected and signed in to. This also means that you don't…

Hey @"Datsaxyboi", sorry to hear that you're also having trouble with this. Have you checked by any chance if you're trying to log in with the same credentials as the website and any other connected device? As mentioned previously, you can check which email address is associated with your account on the website from the…

Hey @"ahildreth", thanks for checking in with us. If you're referring to the Microsoft Office for Dropbox integration, I'd recommend checking out this article which gives some helpful info. If you have any other questions or you'd like any help, could you let us know some additional info, such as: * Are you trying to share…

Hey @"MicioGeremia", thanks for checking in with us! I moved your post to our Share an idea so that, as @"Walter" mentions here, other users who share your interest comment and upvote your feedback. Give us a shout if you have any other questions!

Thanks for writing back, @"Fred666". Did you open the Dropbox mobile app before checking within Files app by any chance? Have you also tried uninstalling, rebooting, and reinstalling the mobile app? Maybe that will do the trick. Keep me posted on any updates!

Hey @"Fred666", thanks for checking in with us and sorry to hear that you're also having trouble accessing Dropbox as a location on your iOS. Could you check if the option for Dropbox is enabled in your Files app? If it's on, could you try toggling Dropbox as an option off and on again? You can do this by: * Going to your…

Hey @"Anna R.5", welcome to the Dropbox Community. Thanks for sharing what did the trick for you and awesome work on the troubleshooting! :beers: If you have any other comments or questions you'd like to forward, just give us a shout here. In the meantime, have a lovely weekend ahead!

Sorry I couldn't be of more help on this matter, but I'll be around if anything else comes up. :beers: In the meantime, have a lovely weekend ahead, @"zoom_zoom"! 

Hey again, @"zoom_zoom". If these photos were deleted 7 years ago, I'm afraid there's not much we can do, since all files will be permanently deleted after your account's recovery window. I understand this isn't the ideal reply you were looking for, but let me know if you have any other queries. Thanks!

Hey @"zoom_zoom", thanks for reaching out to us about this. You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180 days for Professional/Business account. If you're not sure which subscription your account is on, you can check your Plan tab. After that, all files will be permanently deleted…

Sure thing, @"niki_m". Give me a shout whenever you have an update! :grin:

Thanks for checking that out for me, @"niki_m". Could you have a look at this article which suggests a few ways to tackle missing file icons? Let me know of any updates! PS. I removed some personal info from the screenshots you attached for security and privacy purposes as per our Community Guidelines. :slight_smile:

Thanks for getting back to me, @"niki_m". At first, please bear in mind that we don't recommend having the Dropbox folder in an external hard drive, as it runs the risk of various unexpected behaviors if the desktop app starts before the drive mounts and gets recognized by your computer. Also, although the desktop app…

Hey @"spnkk", I'm more than happy to help! It seems like the files you're trying to access are online-only and, to open them, they'll need to be made local. You can do this by right-clicking on the file, selecting the Smart Sync option, and then clicking on local. You can also find more info about Smart Sync and the…