Lusil Dropbox Community Moderator

Hey @"Anjaly", thanks for nudging us here and sorry to hear that you're also having trouble previewing your .mp4 files. Since you've already troubleshooted a bit - awesome work by the way - I've followed up with a ticket so that we can have a look into this. Please check your inbox for my message and we'll take it from…

Hey @"b9chris", thanks for checking in with us and for the time you took to share your feedback here. At first, please note that when you uncheck a folder from the selective sync settings, you choose to remove that folder from your hard drive while keeping it in your account online and any other connected device. If you…

Hey @"okev", thanks for checking in with us! You can also post any ideas you have here, where other users who share the same interest can comment and upvote. Let us know if you have any questions and, in the meantime, have a lovely day ahead!

Hey there @"DrASAllen74", thanks for checking in with us! You are right, currently, you'll have to download them from your Dropbox account to your computer to unzip files. You can find more info in this link. You can, however, post any ideas you have here, where other like-minded users can comment and upvote. If you have…

Hey @"Sunny-Moon", thanks for checking in with us! In general, Dropbox accounts have the following limits to prevent abuse: * Basic accounts: 20 GB of bandwidth and 100,000 downloads per day. * Plus/Professional/Business accounts: 200 GB and unlimited downloads per day. You can find more info about this here and also check…

No worries, @"Vict0r87"! :grin: Let me know what you find or if you have any other questions. In the meantime, have a lovely day ahead!

Hey @"tigransmith", thanks for checking that out for me. I've followed up with a ticket to the email address connected with your Community profile ,so check your inbox for my latest message and we'll take it from there. Cheers!

Thanks for getting back to me, @"tigransmith". You should see all referrals and their status in your Plan tab, and each referral should equal to 500 MB on a Basic account, and 1 GB if you're on a Plus or Professional subscription. If you find that your referrals don't match the total storage reported in your account, let…

Awesome! Thanks for keeping me in the loop, @"Miranda-info". If you have any other questions, you know where to find us. :sunglasses: In the meantime, have a lovely day and week ahead!

Hey there @"EstherWilliams", thanks for checking in with us! I've moved your post to this thread to keep similar questions together, since other users also report this. As @"Daphne" mentions earlier here, the __MACOSX folder is a hidden folder containing metadata of the files. However, its contents may be read by Windows…

Hello @"Vict0r87", welcome to the Dropbox Community! In general, when you carry out an advanced reinstall or you install the desktop app on a new device, you'll be asked if you want to selectively sync folders and how you want your content to be Smart Synced before the installation is complete. If you've previously signed…

Thanks for getting back to me, @"Miranda-info". Are the files in your Dropbox folder set to online-only by any chance? If they are, can you try right-clicking on a file and select it to be local from the Smart Sync option? Are you able to open it then? Let me know of any updates!

Hey there @"Miranda-info", thanks for checking in with us! From what I understand, you're trying to access these files locally on your computer. Could you clarify for me: * What you see when you hover over your Dropbox icon that's next to your computer's clock? A screenshot of this (without any personal info) would be very…

Thanks for keeping us in the loop, @"John B.234"! Glad to hear that you were able to resolve your concern in the end. :grin: If you have any other questions in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!

Hey @"John B.234", thanks for reaching out to us about this. I'd be more than happy to help, I'll just need a bit more info. For example: * Are you trying to download or offline files? * What are the exact steps you're following that result in this message? * Could you also send me a screenshot of the error and the red…

Woo! That's great, @"wesselt". :innocent: If you have any other questions in the future, just give us a shout. In the meantime, have a lovely day ahead!

Thanks for getting back to me, @"wesselt". Yes, you should be able to rename a file to remove its extension from your mobile's web browser aswell. Let me know if this helps!

Hi @"tigransmith", welcome to the Dropbox Community! To return to an individual account, you can ask the team's admin to convert you back to one following the steps shown in this article. Let me know how it goes or if you have any other questions. Thanks!

Hey @"wesselt", thanks for checking in with us. To preview a file from your mobile app, there needs to be an extension for the relevant app to recognize and open it. Could you try removing the file extension from the website (either on your mobile device or a computer)? Let me know how it goes!

Hi @"pmcmillan", thanks for nudging us and sorry to hear that you're also having trouble with this. I'd be more than happy to help look into this with you, so I've sent you a ticket to the email address connected to your Community profile. When you have the chance, please check your inbox for my message and we'll take it…

Hey @"wim r.1", thanks for checking in with us! When you search for files on the website, deleted ones will currently appear at the very bottom of the results. However, you can view and filter deleted files online by, for example, date or user. You can find out more about it in this article. Also, you can post any ideas of…

Hey @"sidejo", thanks for the screenshot! Definitely helps me understand what you're seeing. In general, if you have a lot of files in your Dropbox folder, it's recommended that you selectively sync folders to help improve the performance of the desktop app. Also, I can see from your screenshot that you have the beta…

Anytime, @"JGBen"! Glad I could help. :innocent: If you have any other questions in the future, just give me a shout. In the meantime, have a lovely day ahead!

Thanks for getting back to me, @"JGBen". From your screenshot, it looks like the two folders are set to be previewed as a list. If you select the icons option from the very top of your Finder, you should be able to see a larger preview of the file/folder and syncing icons. From there, you should also be able to make both…

No worries, @"Dougie N." :slight_smile: Let me know if you have any other questions and, in the meantime, have a lovely day ahead! 

Hey peeps, thanks for reports on this! If you've already checked out @"Walter"'s earlier post, could you also check if you've got the latest stable version of our desktop app installed? You can do this by hovering over the Dropbox icon that's on your system tray or menu bar. If you find that you have the beta version…

I completely understand, @"jwshrive". I can leave this thread open in case another user with a similar experience has any suggestions to add here. However, I'd recommend continuing to troubleshoot with my colleague as they have more insight using our internal tools. Rest assured, they're doing their best to assist you. In…

Hey @"AndyPants", welcome to the Dropbox Community! In general, you can calculate the size of folders from the website by following these steps. When you remove personal or shared content from the website, it's reflected on your Plan tab, but you can also earn storage to increase your quota. If you find that the shared…

Hi @"DLCPhoto", thanks for nudging us here and for the detailed post - definitely helps narrow down our investigation. I'd be more than happy to look a bit more in-depth on this, so I've sent you a ticket to the address connected to your Community profile. Don't hesitate to reply to me there and I'll make sure to get back…

Hey @"Dougie N.", thanks for checking in with us on the Community. You are right, image search is very similar to text content search in the way it works and doesn't use exif data. If you have any other questions, don't hesitate to give me a nudge. Thanks!