Lusil Dropbox Community Moderator

Hi there @"volfman", thanks for checking in with us. I've moved your post to this thread where other users have reported a similar behavior as to what you describe. As @"Fiona" also mentions here, the Dropbox desktop app tries its best to ensure consistent permissions in the Dropbox folder, and you may find custom…

Hey @"stephendidit", welcome to the Dropbox Community! Let's see what we can find on this together. As a first step, could you have a look and see if you’re running the stable version of the desktop app by hovering over the Dropbox icon on your system tray or menu bar? Could you also check if there's a proxy, VPN,…

No worries, @"MCCA"! In any case, I'm glad to hear that you were able to resolve your concern. :grin: If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead! 

Hey everyone, thanks for nudging us on this thread! If you've tried accessing your photos with this link and you're still having trouble, could you try the following: * Navigating from another browser? * Using an incognito/private window? * Clearing the cache? * Making sure that you're not running any third party browser…

Hey @"MCCA", thanks for reaching out to us and thanks for trying out another browser! That definitely helps us narrow down our investigation. Could you also try again: * From an incognito window? * After clearing your browser's cache? * Once you make sure that you're not running any third party browser extensions or…

Hi Minnie, welcome back! I'd be more than happy to have a better look into this with you. I've sent you a ticket to the email address associated with your Community profile, so when you have the chance, please check your inbox for my latest message. Looking forward to hearing back from you!

Hi @"jwstanton", thanks for checking with us. I'd be more than happy to help, I'll just need a bit more info to make sure that we're on the same page. For example: * Is it the desktop app itself or specific files that you're seeing as zoomed in? * Have you tried a complete reboot of your computer? * Could you send me a…

Hi there @"Tdelax", thanks for checking in with us. Currently, there's no direct way that you can upload emails as files to your Dropbox account. You may be able to save them as files and add them to your Dropbox account, or find a thid party app though that allows you to do this by looking through the web a bit. You can…

Ah-ha, a clue! 🔍 To remove symlinks, you'll have to follow the file paths that are provided when you run the command, and remove the files in your Dropbox folder by dragging them elsewhere on your computer (if you don't want them deleted). After you've removed them, quit Terminal, open it again, and run the command again…

Hey @"SMSchmidt1", thanks for checking in with us. I'd be more than happy to help look into this, I'll just need some additional info, such as: * What are the exact steps you're following to export these photos? * Could you send me a screenshot (without any personal info) of the error? Looking forward to hearing back from…

Thanks for your feedback, @"ikomrad", and glad to hear that you were able to resolve your concern in the end! :relieved: If you have any other questions in the future, just give me a shout. In the meantime, have a lovely day ahead! 

No worries, @"FGK-120"! In this case, you can remove yourself from the shared folder either temporarily (with the option to add it back) or permanently. You can have a look here for more info. Give me a shout if you have any other questions! :grin:

Anytime, @"Charadras"! If anything else come up in the future, we're just a post away. In the meantime, have a lovely day ahead! :grin:

Hey @"Charadras", thanks for reaching out to us about this! It sounds like you're clicking on the little arrow next to the Share button which gives you some additional options, such as to Add to Trello. Could you try clicking on top of the button that reads Share and then follow the instructions outlined in the article you…

Thanks for trying those out for us, @"Clarence D." and @"alexdroppingbox". I've followed up with a ticket to the email address connected to each of your Community profiles. When you have the chance, please check your inbox for my message and we'll take it from there. Looking forward to hearing back from you!

English: Hey @"idexterhd", welcome to the Dropbox Community! If you permanently delete a file or if it's past its recovery period, there's no option to restore it, as it's marked for permanent deletion in our system and then purged from our storage servers. You can find more info about this here. Give me a shout if you…

Hey @"ikomrad", welcome to the Dropbox Community! You'll have to click on the Share button that's next to the little arrow you're clicking on to share the file. Let me know if you have any other questions! :slight_smile:

Hey @"FGK-120", thanks for reaching out to us. If the files are in a shared folder and you don't need access to it anymore, you can transfer ownership to somebody else and remove yourself from the shared folder. Let me know if this helps!

Hey @"RonAZ1", sorry to hear that you're having trouble getting back to me via email. I'd sent you a ticket to the email connected to your Community profile. You can check which email is associated from here by: * Clicking on the Dropbox logo on the top left corner of this page. * Selecting your avatar on the top right…

Thanks for checking that out for me, @"Ravinderjit-S"! Could you also temporarily disable any security software or antivirus running on your computer to see if there's a change in behavior? If that doesn't do the trick, could there be any symlinks working in your Dropbox folder? You can see if you have any by following the…

Hey @"sebastian_", thanks for being on standby. 🌟 I've added your post back on the thread. It seems that the post itself was originally picked up, potentially due to its length. As for the visibility of the thread that you also briefly investigated with @"Daphne", our team is looking into it. Thanks for your ongoing…

Hey @"sebastian_", thanks for sharing your feedback with us - awesome work! You could also have a look at this thread where other users have shared their thoughts on ignoring a folder within the desktop app, in case you'd like to contribute there too. If you have any other comments for us, just give us a shout. In the…

Hi everyone! Thanks for keeping in touch with us on this thread regarding symlinks. I just wanted to note that, if you haven't already, you can check out more info about symlinks and how to use them with Dropbox in this article. If you have any other questions or feedback for us, feel free to give us a nudge. Thanks again!

Hi @"stuarttownsley", thanks for nudging us on this thread. I just wanted to check with you if you were able to resolve this or if you're still having trouble - I'm more than happy to help if you are! Keep me posted!

Hey @"Ravinderjit-S", thanks for reaching out to us about this - let's have a look at this together! As a first step, could you confirm for me if your computer meets the minimum requirements to completely run the desktop app? If it does, could you send me a screenshot (without any personal info) of what the Dropbox icon…

Happy to help, @"Jean-dominique "! If anything else pops up, just give me a shout. Have a lovely day ahead! :beers:

Hey @"alexdroppingbox", thanks for nudging us on this thread. I just want to make sure that we've covered most initial troubleshooting, since you also mention that you've checked all previous notes on the thread. For example, have you: * Tried reinstalling the Dropbox mobile app? * Confirmed that Background Uploading is on…

Hey @"Robert31", thanks for checking in with us. The message you're seeing refers to the connected devices that you have the desktop app and mobile app installed. The folder will be removed only from inside the apps. If you have the folder copied in any other location outside of the Dropbox folder, that copy won't be…

Hi there @"Jean-dominique ", thanks for checking in with us! I'd be more than happy to help. In general, the red circle with the X means that something is wrong and the desktop app isn’t syncing this file or folder. Since you've made sure that you've got enough Dropbox storage, this could be because of an invalid…

Sorry to hear that you’re still having trouble with this and thank you for taking the time to share your feedback with us, @"RonAZ1" and @"clevercrow1". @"RonAZ1", I’ve sent you a ticket to the email address connected to your Community profile so that we can have a better look into this together. When you have the chance,…