Lusil Dropbox Community Moderator

Hey @"concretekoori", thanks for nudging us on this thread. I'd be more than happy to help, I'll just need a bit more info on this; for example: * Are you referring to not seeing a progress bar when uploading via the mobile app? * Are you uploading your video files manually or with camera uploads? * Have you tried…

Hey @"zhura", thanks for nudging us on this thread - welcome aboard! Out of curiosity, have you tried exporting the file while connected to cellular data or a different WiFi network? Let me know what you find!

Hey @"dreamingenthusiast", thanks for checking back in with us! Although we don't have any recommendations for this, we'll leave this thread open where other like-minded users can jump in and offer further suggestions. In the meantime, if you have any other questions, don't hesitate to give us another nudge. Have a lovely…

Hi @"jenny14", thanks for nudging us on this thread and I'm sorry to hear that you've recently been having this issue as well. Although a lot of users have reported the same behavior, it may require account-specific info to be able to troubleshoot efficiently for each case. For this reason, if you'd like us to have a…

Hey @"herron", thanks for checking in with us and sorry to hear about your negative experience. If you're having any trouble with sharing or any other functionality, we'd be more than happy to see how we can help. Just give us a shout and we'll make sure to get back to you as soon as possible. Thanks!

Thanks for trying those out as well, @"jasontx0426"! At this point, I'd recommend getting in touch with Apple Support to see if they have any additional info on the matter. If you reach a dead-end or you have any other questions, don't hesitate to get back to us. In the meantime, have a lovely day ahead!

Thanks for your swift reply, @"jasontx0426"! Hmm. :thinking: Have you tried another WiFi network or searching for an item in a specific folder while you're connected to cellular data? How about rebooting your device? Maybe that will do the trick. Keep us posted!

Hey @"jasontx0426", thanks for trying that out. Could you also try removing the Dropbox mobile app as a location from your Files app and add it again? Let us know how it goes!

Although this is mainly the functionality of the OS itself, thank you for taking the time to share your feedback with us! I'd recommend for now notifying the users (who you've send the shared link to) to copy-paste it to another browser. In the meantime, if you have any other questions, don't hesitate to get back to us.…

That's great to hear, @"speedijim"! Since it works by copy-pasting, could you let me know what you're trying to achieve? Does it work if you add a dl=0? 

Thanks for checking those out for me, @"WillHermann". At first, I can confirm: 100% human. :upside_down: Moving on to your main concern though, from your initial screenshots, I'm afraid I don't see any processes that relate to the desktop app. Also, since the desktop app isn't running when you experience high CPU, the…

Thanks for your swift reply, @"WillHermann". I'd be more than happy to send you a ticket so that we can have a better look into this. Before I do though, could you confirm if you've checked this article out, which provides some suggestions on how to tackle high CPU/RAM usage? Let me know what you find!

Hi there @"WillHermann", thanks for checking in with us and for the screenshots! As a first step, could you confirm for me if you've tried rebooting your computer? If you have, could you let me know what you see when you hover over your Dropbox icon that's next to your computer's clock? Keep me posted!

Thanks for trying that out for me, @"speedijim". Could you send me a screenshot (without any personal info) of what you see when you copy the link, replace dl=0, and paste it to your primary browser to preview it? Have you also tried previewing other shared link of a .pdf file by any chance? Keep me posted!

Hi there @"dcrand", thanks for checking in with us! Out of curiosity, have you tried connecting your iPad to another WiFi network? Could you also let me know what happens if you export and then try to preview the file? Keep me posted!

Thanks for trying that out for me, @"speedijim". If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? Let me know what you find!

Thanks for the screenshot, @"speedijim". Could it be that you don't have the relevant app to preview the .pdf file? Could you also copy-pasting the link to your mobile's browser, but replace the "1" with a "0" to preview it instead of downloading it? Let me know how it goes!

Hey @"SunnyNonsense", thanks for checking in with us. Have you tried a simple reinstall of the desktop app by any chance? To do this: * Make sure that you save and quit all programs that access files in the Dropbox folder. * Stop the Dropbox desktop app from running (click on the Dropbox icon next to your computer's clock…

No problem, @"rachellynn"! When you have the chance, please send a ticket to our Support team from this link and let me know the ticket ID (eg. #1234567) that gets created. Looking forward to hearing back from you!

Thanks for your swift reply, @"Rick A.2" - glad to hear that you were able to resolve this! If anything else pops up, you know where to find us. In the meantime, have a lovely day ahead!

Hey @"Rick A.2", thanks for reaching out to us about this. I'd be more than happy to help look into this with you, I'll just need a bit more info, such as: * What do the syncing icons show on your Dropbox folder? Can you see any with the blue icon and the spinning arrows? * Could you also send me a screenshot (without any…

Hey @"rachellynn", thanks for checking in with us on this thread. To ensure that I have a solid visual understanding of this, could you send me a screenshot (without any personal info) of the options you're getting and the error message that you end up with? Keep me posted!

Thanks for the screenshot, @"egleh". Could you try clicking on the last option that you have in your General settings (the one that reads to Try the nre Dropbox desktop application)? Let me know how it goes!

Thanks for getting back to me with the screenshots, @"E-Dragon". It looks like there could be a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains. Could you please double-check that out for me and let me know what you find? Thanks!

Hey @"E-Dragon", thanks for reaching out to us! I'd be more than happy to help look into this with you. In general, a shared link that ends with dl=1 won't open, but will download to your computer. Instead, if it ends with dl=0, it'll display rather than download. As for downloading your files, could you let me know if…

Hey @"egleh", thanks for checking in with us and for the screenshot! If you're trying to navigate through the desktop app instead of your File Explorer, you'll have to first check your settings. More specifically: * Click the Dropbox icon in your system tray or menu bar. * Go to your profile picture or initials in the…

Hey @"lyssjoyrob", thanks for nudging us on this thread and for your feedback! Our dev team is constantly working on implementing additional improvements, but we don't have a timeline to share. Although there isn't currently a direct way that you can find starred items and move them to a new or existing folder, you can…

Hi @"speedijim", thanks for checking in with us - I'd be more than happy to help! As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing? Thanks!

Hey @"_Bob21_", thanks for nudging us on this thread! In general, when you drag and drop files into your Dropbox folder, even from a different drive, they'll move instead of copy. You can find more info about why files move instead of copy in this article. Nonetheless, thank you for taking the time to share your feedback…

Thanks for confirming that for me, @"stephendidit". Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)? To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically: * Log in to the…