Lusil Dropbox Community Moderator

Thanks for keeping me in the loop, @"us-bnymky", and awesome work on the workaround. Whenever you have any updates on this, please let me know. Thanks again!

Hi there @"StevenDeB", thanks for reaching out to us and sorry for the late reply. I just wanted to check with you first if the Dropbox mobile app still has all the relevant permissions given on your Android? Also, do you have any other pending OS updates? Let me know what you find, cheers!

Hi @"C Wu", thanks for nudging us on this thread. I'd recommend having a look at this article, which provides more relevant info on the matter. If you have any further questions, give us another shout. Thanks! 

Glad to hear that I was able to help, @"Bbrown2834"! We're always around to assist if you have any trouble or questions for us, so just give us a shout. :grin:

Thanks for keeping me in the loop, @"Fifis". Great work with the troubleshooting! If anything else comes up in the future, just give us another nudge. In the meantime, I hope you have a wonderful day ahead!

Hey @"DougieC", thanks for nudging us on the Dropbox Community. I moved your post here, where other users have mentioned a similar experience. Have a look at what is mentioned already and if you have any trouble along the way, just give us a shout. Cheers!

Hi there @"Joel Littman", thanks for nudging us on this thread. If you're posting on the Dropbox Community, it means that you have a Dropbox account. You can go to it by clicking on the Dropbox logo that's on the top left corner of this page. To find the email address associated with it, you'll have to check out your…

Thanks for your ongoing reports, everyone. This may be due to the way the app interacts but, out of curiosity, have you submitted a request to Notability to have a look into this with their Support team as well? If you haven't, could you reach out to them as they may be able to provide some additional info on this? Keep me…

Thanks for letting me know, @"Fifis". I've passed your comments from here along to the member of my team reviewing this for you and, as soon as they have more info, they'll get back to you via email. In the meantime, if you have any other questions, just give us a nudge. Cheers!

Great work on the investigation and troubleshooting, @"dopo"! It does sound like sleep mode could affect the performance of the desktop app since you're using a VPN. However, you can also try quitting the desktop app before putting your computer to sleep mode and, once the VPN is active upon rebooting, run the desktop app…

Happy to help, @"Biff_A"! I'm glad to hear that we were able to get to the bottom of this. If anything else comes up in the future, just give us a shout. In the meantime, I hope you have a lovely week ahead!

Hello @"Biff_A", let's see what we can find about this together. As a first step, could you have a look and see if the folders you're missing locally contain any incompatible characters in their names? If they don't could you confirm what the Dropbox icon (on your system tray) shows when you hover over it? Keep me posted!…

I'm glad to hear that you're not experiencing this issue anymore, @"gtmroy"! If anything else comes up in the future, we're always just a post away, so don't hesitate to give us a nudge. In the meantime, I hope you have a lovely weekend ahead!

Thanks for getting back to me, @"dopo". You can try changing the proxy settings from your desktop app's preferences following these steps. Let me know if this helps!

Hi there @"dopo", thanks for reaching out to us and for the detailed post. In general, VPNs are a private, encrypted tunnel through the internet between you and your network that allows you have secure remote access to your file server. In this case, it sounds like your VPN could be hindering the connection between the…

I understand where you're coming from and, in general, to prevent sync problems in the future, make sure to avoid naming your files with any of these characters as Dropbox can't sync them on some platforms. If you have any other questions, we're only just a post away, so just give us a nudge. In the meantime, I hope you…

It seems that the desktop app is still trying to sync, but just to make sure that we cover as much initial troubleshooting as possible, could you follow the steps below in the exact order listed? * Click on the Dropbox icon in your system tray. * Go to the gear in the Notifications panel. * Select Preferences... * Navigate…

Thanks for your swift reply and for the screenshots, @"gtmroy". In general, a red icon with an X on your folder means that something is wrong and the desktop app isn’t syncing it. Could you send me one more screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's on your system…

Thanks for keeping me in the loop throughout this, @"rf44"! Since you mention that you experienced high CPU usage, could you also have a look at this article, in case any of the listed suggestions help? In the meantime, could you also have a look at your Support page to see your options to contacting our team? Let me know…

Hello @"dropyak", welcome to the Dropbox Community! Certain characters can be used on some operating systems, but not others. This also means that, while your files may be visisble on the website, they may not be on a computer that can't handle those characters. In this case, you are right! The vertical bar you mention is…

Hi there @"EstherD", thanks for reaching out to us. I moved your post here, as other users have been expressing a similar concern. Have a look at what they mention and, if you're still having trouble cancelling your trial, check your options to contacting our Support team from here for a better look into this. If you have…

Hi there @"BhawnaThakur", thanks for nudging us on the Dropbox Community. I moved your post here where other users have expressed similar concerns. In general, once a folder or file has been permanently deleted, it can no longer be recovered or restored. Nonetheless, you can have a look around the thread when you get the…

Hey @"gtmroy", thanks for posting your question on the Dropbox Community. I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure I have a better understanding of your concern. For example: * Is this a shared folder that you were invited to? * Did you already delete the folder by…

Hi there @"rf44", thanks for reaching out to us. As a first step, just to make sure we cover as much initial troubleshooting as possible, could you try the following steps in the exact order listed? * Click on the Dropbox icon in your menu bar. * Go to the gear in the Notifications panel. * Select Preferences... * Navigate…

Thanks for the additional info, @"Fifis". You could try an advanced reinstall to see if that does the trick. If it doesn't, I'd recommend sending a ticket to our team due to account-specific info that may be needed, so that they can have a better look into this for you. In this case, you can also let me know the ID (eg.…

Hey @"Fifis", thanks the descriptive post and for the troubleshooting you've carried out so far - great work! Just to make sure that we can have a better look into this, could you also try running the current stable version of the desktop app (96.4.172)? To do this, you'll have to first go to your General tab from the…

Hey @"zj", thanks for nudging us on this thread. If you have files that are being set to local instead of online-only, you can have a look at this article which gives some additional info on the matter. Check it out and let me know if you have any other questions. Thanks! 

Hey @"Pieter Botha", thanks for nudging us here. Have you by any chance checked out the articles I mention in my post above? Let me know if you have any trouble along the way. Cheers!

Thanks for checking that for me, @"confoodnet". I moved your thread here, where other users have expressed similar concerns. As Daphne also mentions, our team is aware of the issue and are currently looking into this. As soon as I have any news or updates from them, we'll make sure to get back to you. Thanks for your…

Awesome work with the troubleshooting, @"henryluk"! Of course, if you have any other questions, you can always reach out to us back here or get in touch with our Support team. In the meantime, I hope you have a lovely day ahead.