Lusil Dropbox Community Moderator

Hi there @"riverfollower", thanks for reaching out to us on the Dropbox Community. In general, users can't see who created a shared link. However, if the owner has viewer info available, and the user you send it to is logged in, then the owner may see them viewing it. On that note, if you are on a Business account and they…

Your technical support options depend on what kind of account you have and to see yours, log in and go to dropbox.com/support. If you're still having trouble with this, you can try to submit a Help Request via this link from an incognito window (without signing in). 

Hey @"Pimpf", thanks for posting your question here, and sorry to hear that you're having trouble with this. Just to make sure that we cover as much initial troubleshooting as possible, could you clarify if you're on a Basic account by going to your Plan tab and also checking if you have more than three devices already…

Thanks for checking that out for me, @"mrflannery". Could you have a look at our Support page and check to see your options to contacting our team?

Hi @"Ana Aragay", thanks for nudging us on this thread. You can check out this thread where Jay proposes some ideas on how a file can get deleted from your account. If you have any other questions in the meantime, just give us a shout. Thanks!

No worries, @"mrflannery"! Hmm. :thinking: Do you by any chance have any pending updates to your OS? 

Hi there @"Choix", thanks for checking in with us. I tried this out and I'm getting the same results when I use the desktop app, but also when I copy any folder from the File Explorer/Finder, regardless of whether it's inside the Dropbox folder or not. For this reason, it seems to be an OS-based behavior. If you've noticed…

Thanks for checking that out for me, @"mrflannery". Could you also try the following steps in the exact order listed, and see if they do the trick? * Click on the Dropbox icon in your menu bar. * Go to the gear in the Notifications panel. * Select Preferences... * Navigate to the Account tab. * Click anywhere in the window…

Hi there @"tristanl", thanks for nudging us on the Dropbox Community. At first, I moved your post to this thread, just to keep troubleshooting consistent. Since you've checked that this stops after quitting the desktop app - great work with the investigation by the way! - could you make sure that you don't have any pending…

Hey @"Thomas Lane", I moved your post here where other users have expressed a similar concern. You can check out this article if you're on an individual subscription (Plus or Professional), and this one if you're on a Business plan. If you have any trouble along the way, just give us a nudge and we'll make sure to get back…

Hi @"Studiostriver", thanks for nudging us on this thread, and sorry to hear that you're also having trouble with this. Have you tried previewing the files from another browser or an incognito window? How about clearing the cache and making sure that you're not running any third party browser extensions? Let me know how it…

Hi there @"henryluk", thanks for checking in with us. Since you've already tried as much troubleshooting as possible - awesome work by the way! - could you also let me know if you've been in touch with our Support team from this page? If so, could you let me know the ticket ID (eg. #1234567) associated with it? Keep me…

Hey @"mrflannery", thanks for reaching out to us about this. Out of curiosity, could you let me know what happens when you: * Move one of the Microsoft Word files that have the red X icon on them outside of the Dropbox folder and then back in? * Create and save a new Microsoft Word file inside of the Dropbox folder? Could…

Hi @"Tim H.37", thanks for nudging us on this thread. When tapping to open shared links on a mobile device, you'll get a prompt asking you to choose how you'd like to preview them. Nonetheless, you can post this here, where other like-minded users can comment and upvote your idea. Hope this helps to some extent!

Hmm. :thinking: Does this error message appear for the user who uploaded the content as well?

Hi @"Kurdicak ", thanks for nudging us here, and sorry to hear that you're still having trouble with this. Just to make sure that we cover as much initial troubleshooting as possible, could you let me know if you've tried these steps? Let me know how it goes - thanks!

Hi there @"FRAnkRubin29", thanks for nudging us on this thread. Your technical support options depend on what kind of account you have and you can find more about what each subscription offers in this link. In the meantime, if you have any other questions, just give us a shout. Thanks!

Thanks for the additional info, @"PDFFILESSUPPORT". Were these files originally uploaded by you or were they shared with you via a shared folder? Also, are you able to preview the videos when you download them locally? 

Thanks for the swift reply, @"PDFFILESSUPPORT". Just for troubleshooting purposes, could you try clearing your cache and making sure that you're not running any third party browser extensions or plugins? Also, could you confirm if these files that you're having trouble with are personal that you uploaded, or files in a…

Hey @"jkane", thanks for checking in with us - I moved your post to this thread, where other users have expressed a similar concern. As Rich and Daphne have also mentioned, if your referral is marked as ineligible, it could be due to the other user already having a Dropbox account under the email address you referred, or…

Thanks for the screenshot, @"PDFFILESSUPPORT"! Could you also let me know the error message that comes up when you try to download it? Could you also confirm if you've tried previewing the file from another browser and if this happens to all .mp4 files?

Hey @"PDFFILESSUPPORT", thanks for reaching out to us about this. I moved your post to this thread where other users have expressed a similar behavior. Just to make sure that I have a better understanding of your concern, could you please let me know: * What error message do you get when you try to download the files?…

Hey @"macquelm", thanks for reaching out to us about this and sorry to hear that you're having trouble with previewing your files. Out of curiosity, does this message persist when you preview it from another browser? How about after clearing your cache and making sure that you're not running any third party…

Generally, a browser extensions is a software that allows you to customize your browsers. As such, if you have any running, they should show up next to your URL bar. If you have any third party apps that could be affecting your uploads, try temporarily disabling them. If you're still having trouble with this though, could…

I'm glad to hear that you were able to resolve your concern, @"Tessadet". If anything else comes up, just give us a shout. Cheers!

Hi there @"Olhippie", thanks for checking in with us. As a first step, have you tried uploading the files from another browser or an incognito window by any chance? If you have, could you also clear the cache and make sure that you're not running any third party browser extensions or plugins? Keep me posted - cheers!

Hey @"Chipkill" and @"shannon5", thanks for reaching out to us. As @"Rich" also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a…

You can have a look at your events page for general information on activity within your account (eg. additions and deletions), but you won't be able to see who viewed your shared folders. You can post this idea here though, where other like-minded users can comment and upvote it. In the meantime, if you have any other…

Hi @"Willem Groenewald", thanks for nudging us on this thread. Since you mention that you're unable to delete a folder from your account, could you send me a screenshot (without any personal info) of the notification that you get when you try to remove it? Keep me posted - thanks!

Thanks for the additional info, Hana! I moved your thread here, where some like-minded users may be able to give you some relevant suggestions on how to troubleshoot this. In the meantime, if there's anything I can help with or you have any other questions, just give me a nudge. Thanks!