Lusil Dropbox Community Moderator

Thanks for getting back to me, @"Lelaina". If you click on one of the sorting options that you see (namely, Size or Members), you'll find the other options, including Modified. Let me know if this helps!

Thanks for your swift reply, @"hedda739". You don't need to delete the files, since deleting them will remove them from your account. If the computer files you mention are your Documents, Downloads, and Desktop folders, you need to turn the computer backup feature off first. Once you do that, then you can move the files…

Hey @"hedda739", let's see what we can do on this together. It sounds like you're referring to our computer backup feature. In this case, you'll have to turn it off before moving the files back to their original locations. You can find more info about this, here. Let me know how it goes, cheers!

Glad to hear that you were able to resolve this in the end, @"jasonnaylor" - awesome work with the troubleshooting! If anything else comes up in the future, don't hesitate to get back to us. In the meantime, have a lovely day ahead!

Hello @"Marianne-KLF", thanks for checking in with us. If you're trying to upload two or more folders in one go from the website, you can try: * Signing in to the website. * Navigating to the path you want your folders to be uploaded in. * Find the folders on your computer. * Drag them from your desktop to the browser,…

Thanks for the additional information, @"ciobi". Could you also let me know if this happens with any other folder? What about if you try to download the contents in smaller batches? If you're using a specific third party app to unzip the folder(s), could you try a different one by any chance? Let me know how it goes,…

Glad to hear that the issue seems to be resolved now, @"Charles M.33" - great work with the troubleshooting! If anything else comes up in the future, don't hesitate to get back to us. In the meantime, have a lovely day ahead! 

Thanks for getting back to me, @"MOhl". Were the deletions made from the desktop app by any chance? Could you send me a screenshot (without any personal information) of: * The message that you see regarding the space? * What you see when you hover over your Dropbox icon that's next to your computer's clock? Keep me posted!

Hey @"V3 Admin", thanks for reaching out to us. The brown box icons that you see on your files aren't from the Dropbox desktop app - you can find our syncing icons, here. As such, you'll have to find the third party app that the icons in question are associated with and change the overlay permissions given from your OS.…

Thanks for keeping me in the loop, and glad to hear that you were able to resolve your concern, @"Gogabz"! If anything else comes up in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead! 

Hello there @"Prubie", thanks for reaching out to us. It sounds like you're not able to see photos you exported after multi-selecting them on your Android. As such, I moved your post here, where other users have expressed a similar concern. As Daphne also mentions above, our dev team is aware of this. We'll make sure to…

Hello @"Lelaina", I'd be happy to look into this with you. I'll just need a bit more information to make sure that we're on the same page. For example: * Are you looking through the website, the desktop app, your local Dropbox folder, or the mobile app? * Could you also send me a screenshot (without any personal details)…

Hey @"323buz", thanks for reaching out to us. In general, you should be able to find your computer's name by: * Clicking on the Apple logo in the top left corner. * Selecting System Preferences from the Apple menu. * Going to the Sharing icon. I've also moved your post here, where other users have also expressed a similar…

Hi there @"Gogabz", I'd be happy to help look into this with you. Could you try, as a first step, the following in the exact order listed, and see if they do the trick? * Click on the Dropbox icon in your system tray. * Go to the gear in the Notifications panel. * Select Preferences... * Navigate to the Account tab. *…

Hey @"Charles M.33", thanks for posting on the Dropbox Community. You can use raw=1 as a query parameter in your URL to directly render your files on your browser. Having said that, could you let me know if: * The link works on another browser? * You've tried navigating to it from an incognito window? * The file type that…

Hello there @"MOhl", let's see what we can do on this together. As a first step, could you make sure that the account you've signed in to on the mobile app is the same as the one you've logged in on the website? You can do this from: * Website - your General tab in your Settings. * Mobile app - Account tab. If you find…

Hey @"ciobi", let's see what we can find on this together. I'll just need a few more details to make sure that I have a better understanding of this, such as: * Have you tried downloading the same folder from another browser? * Is this a shared folder or a regular/private folder? * Does it happen when you download…

Hey @"Steve 72", thanks for checking in with us. You can upload a file to your account, and then send it to others as a shared file or a shared link. Let me know if you have any other questions, cheers!

Thanks for the screenshot, @"jasonnaylor". Hmm, could you try copying the files from second Dropbox folder back to the original one, deleting the new Dropbox folder (in T:\), and then trying to move the Dropbox folder once more? Let me know how that goes, cheers!

Hey @"CorradoBarbero", thanks for reaching out to us and sorry to hear about your frustration. Have you by any chance contacted our Support team so as to have a better look into this matter for you? If you have, could you let me know the ticket ID (eg. #1234567) associated with your discussion? Thanks again! 

Hey @"jasonnaylor", thanks for reaching out to us. It sounds like the hard drive you're trying to move the Dropbox folder to doesn't have enough space available to add it. Could you check how large your Dropbox folder is and how much storage is left in your hard drive? Also, before deleting either one of the Dropbox…

Thanks for getting back to me, @"AndreaP88". Since you've already attempted some troubleshooting on this - awesome work! - could you also have a look at our Support page to see your options to contacting our team? Let me know how it goes, thanks again!

Thanks for letting me know, and great work with the troubleshooting! Since you're investigating this with a member of our team, I'd recommend continuing with them, as they'd be able to have a better look into this for you, using out internal tools. I've made sure pass your comments along to them, so as soon as they have…

Hey @"meguia", thanks for nudging us on this thread. I'd be more than happy to look into this with you if you'd like. If you've already had a look at the article I mention above, could you let me know what you see when you hover over the Dropbox icon that's next to your computer's clock? Looking forward to hearing back…

Hey @"UN_for_DP_forum", thanks for reaching out to us. You are right, currently, you can receive email notifications for: * The activity on shared folders and Paper docs on a weekly basis (digest). * Comments, mentions, to-dos and changes that occur to Paper docs you follow soon after they have been made. You can also have…

Hey @"Carl_in_MI", I just wanted to jump in and ask if you've tried reinstalling the desktop app with admin permissions? Could you also temporarily close any third party apps, like antivirus and security software, that could be hindering the syncing process? Let us know how it goes, thanks!

Hey @"AndreaP88", welcome to the Dropbox Community. I'd be more than happy to help. Could you just let me know how far along the desktop app is in regards to syncing? Keep me posted! 

Hey @"a-dex ", welcome to the Dropbox Community! It sounds like you're trying to view the list of files from the Dropbox website. In this case, when you go to your Files tab, there should be a clickable option on the right side of your screen, above your files, that gives you the option to view them as Small, Large, or…

Hey @"Healthcare Architect", thanks for posting your question on the Dropbox website. The comments are visible from the website, but you won't be able to preview them after downloading you download the file. However, you can post this here as a feature you'd like to see implemented in the future, where others can comment…

Hey @"toannguyen2020", I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account. Let us know though if you have any other questions or issues along the way, cheers!