Lusil Dropbox Community Moderator

Thanks for letting us know, @"Samnersy". I've made sure to pass your comments to the ticket you mentioned here, so that our member of the team reviewing this for you has all the relevant information to continue their investigation. In the meantime, you can also check if you have any pending updates on the device that…

Hey @"amymsusi", welcome to the Dropbox Community. Could you have a look at your Plan tab and let me know what it reports? Looking forward to hearing back from you!

Thanks for getting back to me, @"JosefC". Was the desktop app installed with admin privilegdes? Have you also tried rebooting the computer? 

Thanks for your extensive description, @"Richard E.7" - greatly appreciated. I understand how important this is for all of you, however, it would be best to troubleshoot this with each user separately, due to account-specific information that might be needed, so that our team can investigate more efficiently. Having said…

Hello everyone, thanks for your ongoing reports on this. In order for us to have a better look into this with each one of you more in-depth, could you please contact our Support team from this link? If you can't submit a ticket or you have trouble doing so, I'm more than happy to send you one, instead. Just give me another…

Hey @"jazzmeg1", I just wanted to jump in and clarify that a shared link can only give view-only access and users don't need an account. As you also mention, if you want users to have editing capabilities, then you'll have to send it to the via a shared folder and they in turn need to have a Dropbox account. However, could…

Hey @"Karl926", thanks for reaching out to us. If you want to save the file directly to the Dropbox website from another third party link, you'll have to download it to your local storage and then add it to the website, as mentioned in this article. However, if you have the desktop app installed, you can set your browser…

Hello @"NixC", I'd be more than happy to help look into this with you. I'll just need a bit more info to make sure that I have a better understanding of your concern. For example: * Are you having an issue adding any sort of photo or specific ones? * Have you tried uploading these photos after connecting to a different…

No worries, @"Eleanor B.1"! My post was marked as a solution for you and you can like any post on the Dropbox Community by clicking the thumbs-up button that's on the bottom left of each post. If you have any other questions in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely…

Hey @"Samnersy", could you try contacting our Support team once more, but this time navigate to the link that Daphne mentioned from an incognito/private browser, without signing in? Let us know how it goes, cheers!

Thanks for keeping us in the loop, @"frederick" L.1 - glad to hear that you were able to resolve your concern. @"JosefC", could you let me know if you've checked for any computer updates that you have pending? Could you also confirm if you're running the latest stable version of the desktop app (101.4.434)? Keep us posted!

Thanks for getting back to me, @"TheEconomist". If you have computer backup enabled on both devices, it should add the relevant items to your Dropbox folder, but each computer will have its own path in your Dropbox folder. For example, if your computers are called "First" and "Second", computer backup will create two…

Glad I could help, @"BDG22039". If you have any other questions in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!

Hey @"BDG22039", welcome to the Dropbox Community. In general, users aren't notified upon unsharing a folder or if you change their edit/view-only permissions. Depending on their notification settings though, they may receive a weekly digest of the activity in shared folders that they are a member of. You can find more…

Hi @"TheEconomist", thanks for posting this question on the Dropbox Community. You are right, the computer backup feature lets you back up computer folder such as Desktop, Documents, and Downloads, to your Dropbox folder, and any changes you make to them will sync. You can find more information about this feature, here.…

I'm glad to hear that you were able to resolve your concern in the end, @"missingcow"! If anything else comes up in the future, just give us another nudge and we'll do our best to assist. In the meantime, I hope you have a wonderful day ahead!

Hi @"missingcow", thanks for reaching out to us about this. At first, note that selective sync and Smart Sync are two separate space-saving features. More specifically: * Selective sync removes whole folders from your hard drive, while retaining them in your Dropbox account, and you can select to sync them back again at…

Hi there @"dragonlarcg", welcome to the Dropbox Community. Thanks for taking the time to share your thoughts and experience on this, awesome work with the troubleshooting as well! I’d be more than happy to leave this thread open for others to comment here as well, but if you have any questions for us in the future, don’t…

Hey @"mandro H." - thanks for nudging us on this thread. If you don't see the option to calculate the size of a folder after selecting it, you need to make sure that one of the columns at the top read "Size". Let me know if this helps, cheers!

Hello everyone, thanks for nudging us on this thread and for sharing your thoughts on this. Although we don't have a definitely timeline to share with you, our team is constantly trying to improve the apps and experience for you. As mentioned previously, if you haven't done so already, you can post any features you'd like…

Hi @"Tuxy79" and @"j2peol", sorry to hear that you're still having trouble with this. If you've already tried customizing the desktop app's bandwidth-usage settings to improve syncing, could you have a look at this link to check your options to contacting our Support team? If you already have a ticket, could you let us…

Hello @"Eleanor B.1", welcome back, it's great to hear from you again! If the Dropbox icon appears on your menu bar, next to your computer's clock, it means that it's running. If you haven't paused it, it will sync any changes you make to the content in your account. You can check this article out for the relevant steps to…

Hey @"Erick Torres", thanks for reaching out to us. Out of curiosity, does the preview show up when you make the file local? Keep me posted!

Hey everyone, apologies for missing your replies and thank you for nudging me back. If you're still having issues with your computer experiencing an overall slow-down, could you have a look at this article and let me know if any of the suggestions mentioned there apply to you? Let me know what you find, thanks!

Hi @"LenaBayon", thanks for reaching out to us on the Dropbox Community. Just to make sure that I have a better understanding of your concern, could you let me know if you: * Installed this app yourself or if it was already available on your mobile device? * Have tried uploading the files you create with that app manually?…

Are you referring to a function similar to that of an iOS's Files app, which allows you to preview the content without navigating through your Dropbox mobile app directly?

Hi @@"mickey_muds", I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)? If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters? Let us know what you find, thanks!

Hey @"tracymcgravy", thanks for nudging us on this thread. I just wanted to ask if you could send us a screenshot (without any personal info) that shows the space discrepancy you mention? Looking forward to hearing back from you!

Since you're having trouble adding the screenshot itself, could you send me a shared link of the image? Also, could you clarify if the content you're trying to download was sent to you via a shared folder or a shared link? 

Hi @"SGHelp1", thanks for nudging us on this thread. If you're trying to find the size of files and folders from the website, you can have a look at this article which has the relevant steps. Give me a nudge if you have any other questions, cheers!