Lusil Dropbox Community Moderator

Thanks for trying that out for me, @"dschuett". Could you have a look at your Support page to see your options for contacting our team? 

You can find more info on the Support response times and available hours, in this article. Hope this helps, @"Mohddaim".

Thanks for your swift reply, @"dschuett". Just to make sure that we cover as much initial troubleshooting as possible, could you also try clearing the Dropbox mobile app's cache? 

Hey @"Filmmaker26", let's see what we can find on this. I'll just need a few more details to make sure that I have a better understanding of your concern: * Where are you trying to upload these files to? Is it the website, the desktop app, or the mobile app? * Could you send me a screenshot of the error message? * Does…

Hi @"WEavery", thanks for checking in with us. It sounds like you're referring to symlinks, in which case, you can have a look at this article for some additional suggestions. I hope this helps, but don't hesitate to give us another nudge if you have any other questions. Cheers!

Hi there @"dschuett", thanks for dropping by! Out of curiosity, do you get the error notification as soon as you try to preview the videos? Could you also send me a screenshot of the error message, just to have a better visual of what you're seeing? Keep us posted!

Hi there @"Mohddaim", thanks for checking in with us. Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket. I was able to locate it and have made sure to pass your comments along. As soon as they have more information on the matter, they'll get back to you. In…

Hi @"iTrxpical", thanks for reaching out to us. Just to make sure that I have a better visual of this, could you let me know what sort of content is listed when you open the "download" folder? Could you also confirm if you've set up and signed into the desktop app on your computer? Looking forward to hearing back from you!

Hey @"soumendu", thanks for checking in with us. If you don't see your vault in the list of files and folders under the Files tab, could you try: * Clearing the cache? * Another browser? * Signing out and back in again? Let me know how it goes, cheers!

Hi @"teresawallacekw", thanks for reaching out to us. I've moved your thread here, where another user has had a similar concern. Have a look at what Jay mentions in their replies and let us know if you have any other questions. Thanks again!

Hey @"mh1106", thanks for letting us know what did the trick for you - awesome work with the troubleshooting! If you have any other questions or thoughts for us in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!

No worries, @"skyflyer". I've sent you a ticket myself, so when you have the chance, check your inbox and we'll go from there. Thanks!

Hi @"Sereby", thanks for reaching out to us. In general, the Dropbox folder that should be syncing to your account is the one outlined in your desktop app's Preferences. Just to make sure that we're on the same page though, could you let me know if: * The Dropbox folder shown in your Preferences is the one that has the…

That's great to hear, @"YousifGarabet"! If anything else comes up in the future, don't hesitate to get back to us. In the meantime, I hope you have a lovely day ahead!

Hey @"koelooptiemanna", thanks for reaching out to us and sorry to hear about your frustration. I've moved your post here, where other users have expressed a similar concern. Please note that our dev team is aware of this issue and are looking into it. We'll make sure to keep you posted with any further updates. In the…

Hey everyone, thanks for nudging us on this thread. We're continuing to explore how to best bring Paper to desktop but don't currently have a set time for when the paper desktop app will go live for all customers. Thanks for your interest!

That is correct, they wouldn't be able to see that information through a shared link. If you have any other questions or concerns, don't hesitate to get back to me. In the meantime, I hope you have a lovely day ahead, @"Romo86". 

Hey @"slidedesignr", thanks for reaching out to us and sorry to hear about your frustration. I tried replicating this from my end, and I'm afraid I'm not getting the same results. Could you clarify the exact steps you're taking so that I can look into this again? Looking forward to hearing back from you!

Hey @"Romo86", thanks for reaching out to us. Users who preview a shared link can't see your email address or anyone else's who might access the shared link at any point in time. If they are logged in to their Dropbox account though, they may be able to see the username from the information tab available on the right-side…

Hi there @"MDixonLF", thanks for dropping by! You should be able to stop the Dropbox desktop app from running upon your system's startup by deselecting the relevant option from its settings: * Click on the Dropbox icon that's next to your computer's clock. * Go to your avatar or initials icon, that should be on the top…

Hi again everyone, I'm glad to hear that this seems to be resolved for you now. Although I can't put a specific time frame, if you run into any other issues or unexpected behaviors, we're always just a post away. Thanks again!

Hey @"Orafaun", thanks for reaching out to us. Could you click on the Dropbox icon that's next to your computer's clock, and then selecting those initials? Let us know if you have any other trouble along the way!

In this case, you can also give an advanced reinstall a try - maybe that will do the trick. Note that, if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

Hey @"YousifGarabet", thanks for the additional information! Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website? If you do see it, have you tried disconnecting and reconnecting it again? Let us know how it goes, cheers!

Thanks for letting me know, @"Shacka". I was able to locate your ticket and can see that it's being reviewed by a specialized member of the team. I've made sure to pass your comments along to them, and they'll get back to you as soon as they have more information on this. In the meantime, if you have any other questions…

Hey @"michaeljm", thanks for nudging us back on this thread. Just to make sure that we cover as much initial troubleshooting as possible, have you by any chance tried reinstalling the desktop app? Keep us posted!

Hi there @"John98683", thanks for dropping by! Could you try the following steps in the exact order listed, and let me know if there's any change in behavior? * Click on the Dropbox icon in your system tray. * Go to the gear in the Notifications panel. * Select Preferences... * Navigate to the Account tab. * Click anywhere…

Hey everyone, thanks for all your reports on the matter. Due to sensitive information that may be necessary to have a better look into this for you, could you please contact our Support team and let us know the ticket ID (eg. #1234567) associated with the interaction? If you have any trouble submitting a ticket, don't…

Thanks for keeping us in the loop, @"KaiCaughman", glad to hear that you were able to resolve your concern. @"DonnaMartin555", you'll have to turn off the computer backup feature before moving the files back to their original locations. Let me know how you get on with it, cheers!

Glad I could help, @"Lelaina"! If anything else comes up, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead!