Lusil Dropbox Community Moderator

Hi @"DumbSync", thanks for reaching out to us. If you're part of a Business team, the team admin can have can manage the Smart Sync settings for their teams. Although this might be the case, team members can change their device settings to a different default at a later point in time. Hope this helps. 

Thanks for your feedback on this, everyone. The team is working on making the Dropbox Vault deletable in the future, but there isn't a specific timeline we can share with you right now. We will make sure to let you all know though when there's more information available. In the meantime, if you have any other questions,…

Hey everyone, thanks for nudging us on this thread and for all your feedback. If you'd like, you can have a look at this thread where others have shared their interest in being able to retrieve messages when sending a shared link. There, you can also upvote and comment alongside other like-minded users. In the meantime, if…

Thanks for getting back to me, @"Badtrampers". I had a better look into this for you, and I found that the Photos tab excludes .png files and pictures under 15 KB. This is because they tend to be used for thumbnails and, since users may have hundreds of thumbnails in their files and folders, this exclusion makes sure that…

Thanks for getting back to me, @"rihartley". Although there isn't direct way to do this right now, you can post this here, where other users can comment and upvote. In the meantime, if you have any other questions, don't hesitate to get back to us. Cheers!

Hey @"Adil Iqbal", thanks for nudging us on this thread. Since you've checked that you're running up to three devices on your Basic (free) account, could you also let us know if your device meets the minimum requirements to run the mobile app? Keep us posted!

Thanks for keeping us in the loop, @"stuckIntheValut". If anything else comes up, just give us another shout. In the meantime, I hope you have a lovely day ahead!

Hi @"nickscale", thanks for nudging us on this thread. When you sync folders from your selective sync settings back to your Dropbox folder locally, the contents come back as online-only. You can click on the folder in question though, and Smart Sync it as local, instead of doing it for each file individually. You can find…

Hi @"SuziA", thanks for reaching out to us. I moved your post here, where another user had the same issue but was able to get this resolved with Walter's suggestion. Can you check it out and let us know if it does the trick for you too? Keep us posted!

Hi @"burtonworldart", I'd be happy to help look into this with you. I'll just need a bit more information to make sure that we're on the same page. For example: * Are you running the latest version of the desktop app (104.4.175)? * What do you see when you hover over the Dropbox icon that's next to your computer's clock? *…

Hey @"stuckIntheValut", thanks for reaching out. Out of curiosity, are you not able to move them out when navigating through the website? If you get any error messages, could you send me a screenshot (without any personal information) of them? Finally, could you clarify exactly the steps and workaround you mention you've…

Hey @"Badtrampers", I'd be more than happy to help look into this with you. I'll just need a bit more info to make sure that we've covered as much ground as possible. For example: * Are you able to find other uploaded images, such as .jpeg files, in your Photos tab? * How large are the .png photos you're having trouble…

Hi @"rihartley", thanks for dropping by! What you're looking for sounds like what is described in this article, where you can set a file or folder to be "ignored" from syncing. Check it out and let me know if it helps. Cheers!

Hi there @"DavidBally010", thanks for reaching out to us. The Preferences should come up as a drop-down menu after clicking on your avatar icon. If you click on it and nothing happens, could you let me know if you've tried rebooting your computer? Maybe that will do the trick. Let me know how it goes, cheers!

Hi there @"ninadaycasting", thanks for reaching out to us. You can receive files from other users without them having access to the rest of the folder contents by using file requests. I've moved your post here, where other users have expressed a similar concern, so have a look around and let us know if you have any other…

Hello @"taeerk kim", thanks for nudging us on this thread. I'd be happy to help look into this with you, I'll just need a bit more info, such as: * How large are the folders you're trying to download? * Are you getting any error messages? * Are you running the latest version of the mobile app? Any screenshots (without…

Hi @"ErikLewis", thanks for nudging us on this thread and for keeping us in the loop. Great work with the troubleshooting! If anything else comes up in the future, you know where to find us. In the meantime, I hope you have a great day ahead!

Hi there @"Michellem921", thanks for nudging us on this thread. I've sent you a ticket to have more in-depth look on this together. When you get the chance, check your inbox for my latest message. Cheers!

Hey @"delirious_dave", thanks for nudging us on this thread and sorry to hear about your frustration. Out of curiosity, are you having trouble downloading specific files or any type of file? Also, since you mention that others have tried downloading as well, do they get any error messages or does the download progress bar…

Hi everyone, thanks for nudging us on this thread and sorry to hear that you're still having trouble with this. For those that haven't already, could you try a different browser to see if the issue persists? @"Steve B.89", since you've already done this, could you also try: * Downloading the items from an incognito window?…

Hello there @"HELPHELPHELP1", thanks for checking in with us. Although you can lock a file or a folder from being moved, that would also prevent users from editing it. I understand though that you'd simply want to lock an item into place. For this reason, you can have a look at this thread where other users have also…

Hey there @"Iplicjian", thanks for reaching out to us and sorry to hear about your frustration. You are right, your vault can only be opened from the website and the Dropbox mobile app. However, if you don't see any option to move the files back to their original locations, let's see if we can find a workaround for now.…

Hi @"shlomi17", let's see what we can find on this together. Just to make sure that I have a better visual understanding of your concern, could you send me a screenshot (without any personal information) of what you're seeing? Looking forward to hearing back from you!

Thanks for the additional information, @"LaurenceSpliceFilms". It looks like the files you're seeing are asset files created by the third party app, to enable it to open the project in question. For this reason, I'd recommend pausing syncing before opening the file, saving any changes you make, closing the third party app…

Hey @"YoniL" and @"LaurenceSpliceFilms", thanks for nudging us on this thread. As Walter mentions above, could you let us know if you can prevent the error message from appearing by pausing sync before editing the file, and resuming syncing after you've closed the third party app? Keep us posted!

For security purposes, we're only able to send the ticket to the email address associated with your Dropbox Community profile. If you'd like, you can change the email address you've connected to one that you can receive and reply from. However, I can see that you've replied to my ticket already, so we can continue having a…

Hey everyone, thanks for your ongoing reports on this. It seems that this is OS specific, so we'd recommend contacting Apple for more information on the matter. I understand that this may not be the ideal reply you were looking for, but let us know if you have any other questions. Thanks again!

That's right, @"DrRob". To help out a bit more though, I've sent you a ticket, so when you get the chance, check your inbox for my latest message and we'll take it from there. I look forward to hearing back from you!

Hey everyone, thanks for checking in with us and sorry to hear that you're still having trouble with this. In order to have a better look into this matter with you, could you please submit a ticket to our team here, and let us know the ID (eg. #1234567) associated with it? If you can't create a ticket, just let us know and…

Hey @"RFTaurus", thanks for nudging us on this. Out of curiosity, are the shared links working for you? Could you also send us a screenshot of the error message? Keep us posted!