Lusil Dropbox Community Moderator

Ehi @"MCristina", potresti riprovare? Hey @"MCristina", could you try once again?

Hey @"weshigbee", thanks for joining us on this discussion. Since selective sync and Smart Sync are device-specific features, I'm afraid there's no direct setting to choose which items sync for every single device. However, you can post this as an idea, here, where other like-minded users can comment and upvote.

Hey @"RGAtn", thanks for nudging us here. Could you send us a screenshot of the error message? Have the files you're trying to open fully synced locally?

Thanks for the additional information, @"kroft". I'd be more than happy to help look into this a bit more in-depth, but we'd have to continue via email. Would it be alright if I send you one myself?

Thanks for your swift reply, @"wilkerlucio". Although there's no option to currently disable this notification completely, thanks for sharing your thoughts on it with us. If you have any other ideas or comments for us in the future, don't hesitate to give us another shout. In the meantime, I hope you have a lovely day…

Hey @"wilkerlucio", thanks for nudging us on this thread. Could you send me a screenshot of the prompt you're seeing, just to make sure that we're on the same page? Are you clearing out files directly through the desktop app or your local Finder/File Explorer?

Hey @"Maur", thanks for reaching out to us. Are you trying to save directly on to the Dropbox mobile app? How about when you save to your local storage and then upload it to your Dropbox account? Let me know and we'll go from there, cheers!

Hey @"kroft", thanks for checking in with us. Does this happen specifically to .mp4 files or other audio files as well? Also, do you find that the sounds is the same regardless of what browser you use?

Have you tried rebooting your device and made sure that you don't have any pending OS updates? How about connecting to a different WiFi network or via cellular data?

Hi there @"KENAXION", let's see what we can do here. Are you able to save your images locally on your device by tapping on the "share" option? Give it a try and let me know if the issue persists. Cheers!

Hey @"Riky92", if you have the desktop app installed, could you try syncing the file locally, instead of manually downloading it?

Could you send us a screenshot (without any personal info), just to have a better visual of it?

Anytime, @"LTDTM"!

Sorry to hear that, @"Jim G.24" - thanks for trying that out though! Could you check your Support options to contacting our team, as they'll be able to have a better look into this for you?

Hi there, @"orangeflava", thanks for reaching out to us. Could you check with the other user if they clicked directly on the invitation you sent them to set up their account? Also, could you clarify exactly what the status of the referral under your Plan tab's Space earned is? If you could send me a screenshot (without any…

Hey @"LTDTM", thanks for keeping us in the loop and for taking the time to share your thoughts on this with us. I just wanted to let you know that you can check this thread out, where other users have expressed their interest in having more folder options to add to computer backup. If you have any other questions for us,…

Hi there @"dreambox_zkm", thanks for joining us here. If you haven't already, could you give these steps a try first? 

Glad to hear that, @"ck9"! If anything else comes up in the future, don't hesitate to give us another nudge. In the meantime, I hope you have a lovely day ahead of you!

OS permissions can prevent files from being viewed or edited by unauthorized logins, although they can be restored manually through a fairly simple process. As such, sometimes these steps can help when syncing becomes stuck.

You can try following the first few steps of the advanced installation to uninstall the desktop app. However, since it's still running on your computer, could you go through your preferences and check the location of the Dropbox folder?

Hi there @"jamesfairbairn", thanks for checking in with us. Generally, you can access your billing information and find receipts/invoices from your Billing tab online. As for your past trial, it sounds like you may be part of a free team now, which you can disband. That way, you'll be back to having an individual account…

Hello @"OliviaM", let's see what we can find on this. Could you go to one of your files, click the ellipsis button that appears next to it, and select export? If the option doesn't come up, could you tap on share and try saving it locally that way? Give it a go and let me know of any updates, thanks!

Do you have your computer folders (like Downloads and Desktop) synced with your account, by any chance? If so, you can turn computer backup off and move the files back to where they were, by following these steps. 

Glad to hear that we were able to get to the bottom of this, @"Colin Macdonald", and thanks for taking the time to share your feedback with us! If anything else comes up in the future, don't hesitate to get back to us. In the meantime, I hope you have a wonderful week ahead of you.

Sorry to hear that, @"ck9". You can follow these steps to uninstall the desktop app from your computer. Give it a go and give me a shout if you have any trouble along the way. 

Could you try out these steps and let me know if they do the trick?

In this case, could you tap on the option to "Share" and try exporting or saving it locally that way?

Hey @"Colin Macdonald", I'd be happy to look into this together. The first though that came to mind was to check if you're connected to a WiFi network or via cellular data. If you are, could you send me a screenshot of the options you do get when you tap on the ellipsis of an already opened file? Could you also check if…

Hi there @"ck9", let's see what we can do on this. It could be that the desktop app isn't running and syncing properly. Could you first check if the Dropbox icon appears next to your computer's clock on your menu bar? If it doesn't, you'll have to manually relaunch it from your applications menu. Have a look and let me…

Hi there @"jupiter1", thanks for joining us on this thread. Since you mention that you're on a Basic (free) account, could you let me know if you are having trouble syncing with the desktop app? You can check its status by hovering or clicking on the Dropbox icon that's next to your computer's clock. Could you also go to…